BlackBerry users around the world talk overheating UPDATED

31 Comments

global warming

After I wrote about the BlackBerry Bold in Japan overheating, I got a swarm of emails from people saying they’ve had similar overheating problems in their home country. Here are some examples:

From Spain (about Romania):

The first time I traveled to Romania with my new Bold it got VERY hot. Also the battery was consumed in 2 or 3 hours. I was permanently charging it and at the same time it was getting hotter and hotter. Although there was able a 3G network I changed the mode to 2G. Then, the overheating problem disappeared and the battery become useful for 1.5 days. My point is the device had some troubles to connect properly with the local network and was permanently looking for a better signal consuming extra battery and producing hot.

From Singapore:

I brought my bb bold a month ago & experience overheating yesterday. The battery just drain off and it felt very hot. I m staying in singapore. Is it a battery problem. I believe oem battery may be a problem instead of device.

From America about Indonesia:

I bought a Telstra bold in Indonesia, with firmware 4.6.0.144.   I was having trouble with the radio losing signal even in high signal areas.   I upgraded to firmware 4.6.0.190 and started to experience heading problems around the center of the unit and rapid battery depletion.    I upgraded further to firmware 4.6.0.216 and the problem went away.

Thanks for all your emails!

If you have experienced overheating, comment with details about what happened and where you were at the time.

UPDATE: I just got another email, this one from Australia:

I am comms admin for an Australian business, we just upgraded some of our users to new blackberry bold’s and guess what? They are overheating like cakes and shutdown by it self and you can never switch them back on again till after a long time waiting.

  • BEN

    I bought 2 Bolds from AT&T when they came out, one (Mine) was simply sitting on the table (Not connected to the charger) while I was at the computer, when I picked it up it was VERY hot, I looked to see if anything was running or out of the odernary but all appeared normal, worried about the very high Temorature of the device I did a Battery Pull to stop whatever was happening, I replaced the bettery after about 1 minute and the phone cooled off and was fine for about 3 days, the second time the same thing happened the only diference this time is it was connected to the charger, A battery pull immediatly resolved both problems right away, other than those two instances my Bold has worked perfectly with good reception and excelent 3G recption in my Southern California High Desert Community, my daughters Bold has never had the overheating problem and works very well also.

  • BEN

    I bought 2 Bolds from AT&T when they came out, one (Mine) was simply sitting on the table (Not connected to the charger) while I was at the computer, when I picked it up it was VERY hot, I looked to see if anything was running or out of the odernary but all appeared normal, worried about the very high Temorature of the device I did a Battery Pull to stop whatever was happening, I replaced the bettery after about 1 minute and the phone cooled off and was fine for about 3 days, the second time the same thing happened the only diference this time is it was connected to the charger, A battery pull immediatly resolved both problems right away, other than those two instances my Bold has worked perfectly with good reception and excelent 3G recption in my Southern California High Desert Community, my daughters Bold has never had the overheating problem and works very well also.

  • Roneel Prasad

    When i bought my bold sept 2008, it was originally with version 0.190, i also noticed heating problems from the back of my unit ….and i also noticed the dreaded hourglass always appearing almost every second …as soon as the newest OS came out which was .194 or .201 ( I cant remeber which one) i upgraded it and it was fine, currently im at OS .234 and havent had the heating problem since

    Roneel
    Vancouver Canada
    Rogers

  • Roneel Prasad

    When i bought my bold sept 2008, it was originally with version 0.190, i also noticed heating problems from the back of my unit ….and i also noticed the dreaded hourglass always appearing almost every second …as soon as the newest OS came out which was .194 or .201 ( I cant remeber which one) i upgraded it and it was fine, currently im at OS .234 and havent had the heating problem since

    Roneel
    Vancouver Canada
    Rogers

  • Ste

    Well then I must vent my personal UK based frustration. I have had over-heating issues with my Bold on Orange UK on and off since I got it last September. Variations have depended on the OS I’ve been on but I can’t seem to find a good balance between over-heating and poor OS performance. Some OS are very slow and suffer constant timer on the screen and the browser took an AGE to load (crackberry.com being the worst taking upto 20 mins to load). Other OS result in incredible temperature from the battery. If my signal location utilities app is anything to go by my battery reaches temps of 50 degrees C!!!!
    I know there have been long running issues with the Bold running on Orange UK which resulted in them pulling it from the shelves for a period of time. I have hear rumours that the reason for the poor OS performance is the fact that Orange install their own software on top of the blackberry OS to lock it to their network and this causes slow performance. Does anyone else know anything about this?

  • Ste

    Well then I must vent my personal UK based frustration. I have had over-heating issues with my Bold on Orange UK on and off since I got it last September. Variations have depended on the OS I’ve been on but I can’t seem to find a good balance between over-heating and poor OS performance. Some OS are very slow and suffer constant timer on the screen and the browser took an AGE to load (crackberry.com being the worst taking upto 20 mins to load). Other OS result in incredible temperature from the battery. If my signal location utilities app is anything to go by my battery reaches temps of 50 degrees C!!!!
    I know there have been long running issues with the Bold running on Orange UK which resulted in them pulling it from the shelves for a period of time. I have hear rumours that the reason for the poor OS performance is the fact that Orange install their own software on top of the blackberry OS to lock it to their network and this causes slow performance. Does anyone else know anything about this?

  • Ste

    P.S. I’m currently trying .241 as the .234 had the over-heating issue. OS before that had rubbish internet etc…

  • Ste

    P.S. I’m currently trying .241 as the .234 had the over-heating issue. OS before that had rubbish internet etc…

  • Hank Wu

    I bought my Bold in Oct of 2008 from TaiwanMobile in Taiwan, at times, the bold have difficulties getting 3G network and the phone starts to heat up and the battery drain very very fast.

  • Hank Wu

    I bought my Bold in Oct of 2008 from TaiwanMobile in Taiwan, at times, the bold have difficulties getting 3G network and the phone starts to heat up and the battery drain very very fast.

  • Matt

    I just got off the phone with RIM, having suffered the same overheating / irreversible shutdown described on this thread and several others.
    Having given the PIN of my BB Bold 9000 purchased 12 days ago I was put on hold several times, and the staff got increasingly edgy about the sales freeze in Japan and number of Bold phones that are reporting with this trouble. They admitted that tech support had nothing to offer, and I’d need to go back to the seller in France for a replacement. All well and good, but I’m one of those Blackberry poster children – forever traveling and relying on the BB to keep me connected. I’m in Latin America for another three months before getting back to Paris. I thought RIM was now big enough to cover int’l after sales from The White House to La Casa Rosa! Not cool (forgive the pun)

  • Matt

    I just got off the phone with RIM, having suffered the same overheating / irreversible shutdown described on this thread and several others.
    Having given the PIN of my BB Bold 9000 purchased 12 days ago I was put on hold several times, and the staff got increasingly edgy about the sales freeze in Japan and number of Bold phones that are reporting with this trouble. They admitted that tech support had nothing to offer, and I’d need to go back to the seller in France for a replacement. All well and good, but I’m one of those Blackberry poster children – forever traveling and relying on the BB to keep me connected. I’m in Latin America for another three months before getting back to Paris. I thought RIM was now big enough to cover int’l after sales from The White House to La Casa Rosa! Not cool (forgive the pun)

  • kdgaughan

    Bold overheating related to the charging cable.
    Charge the device on USB at the office and A/C home…
    Upgraded my 8820 to Bold, continued to use same (old) A/C charging cable that I used for an 8700 and 8820. This cable is at home in a convenient place, on a table by the door. It never occurred to me to replace this cable since other BB’s charged w/ out issue. The first BOLD overheated,damaged, made warranty-return. Second BOLD (same old cable) had problems charging, and felt warmer than usual, similar behavior occurred on the USB/Office cable. Device heats up, and fails to charge 100%.

    Switched to a newer A/C charging cable and problem resolved.

  • kdgaughan

    Bold overheating related to the charging cable.
    Charge the device on USB at the office and A/C home…
    Upgraded my 8820 to Bold, continued to use same (old) A/C charging cable that I used for an 8700 and 8820. This cable is at home in a convenient place, on a table by the door. It never occurred to me to replace this cable since other BB’s charged w/ out issue. The first BOLD overheated,damaged, made warranty-return. Second BOLD (same old cable) had problems charging, and felt warmer than usual, similar behavior occurred on the USB/Office cable. Device heats up, and fails to charge 100%.

    Switched to a newer A/C charging cable and problem resolved.

  • Ste

    This info about the charging cable is interesting. I use two different charging cables at different locations. One is the cabke that came with the bold and the other is from my 8800. I haven’t noticed a difference but certainly couldn’t say it wasn’t true. Has RIM reported anything like this?

  • Ste

    This info about the charging cable is interesting. I use two different charging cables at different locations. One is the cabke that came with the bold and the other is from my 8800. I haven’t noticed a difference but certainly couldn’t say it wasn’t true. Has RIM reported anything like this?

  • Art

    Bought a Blackberry Bold when they first came out from Rogers. It had the orginal OS 4.6.0.190 after 4 months i decided to update the the OS. After a failed attempt to update the OS. The next day at work the Bold started to overheat screen and keyboard. It drained my battery in 20 minutes. Battery was hot, screen and keyboard.
    After that I contacted Rogers blackberry technical service and walked through all the steps but still the bold was heating up. So after all that they sent me a refurbished phone.
    Lucky me!

  • Art

    Bought a Blackberry Bold when they first came out from Rogers. It had the orginal OS 4.6.0.190 after 4 months i decided to update the the OS. After a failed attempt to update the OS. The next day at work the Bold started to overheat screen and keyboard. It drained my battery in 20 minutes. Battery was hot, screen and keyboard.
    After that I contacted Rogers blackberry technical service and walked through all the steps but still the bold was heating up. So after all that they sent me a refurbished phone.
    Lucky me!

  • Ste

    I’m convinced this is an os problem. I’ve experienced the problem at various points in time. Only on certain versions of the os though

  • Ste

    I’m convinced this is an os problem. I’ve experienced the problem at various points in time. Only on certain versions of the os though

  • Stewart

    Most likely related to the use of the charger on voltages/frequencies outside of North America – which is 120V 60 Hz – foreign countries are mostly 220/240V 50 Hz – thus the charger could be “over-charging” the battery…the persons to “blame” most likely is UL (Underwriters Lab in the USA) who would have done the safety testing on the RIM…or perhaps CSA in Canada…being an electrical safety engineer, that is my opinion…

  • Stewart

    Most likely related to the use of the charger on voltages/frequencies outside of North America – which is 120V 60 Hz – foreign countries are mostly 220/240V 50 Hz – thus the charger could be “over-charging” the battery…the persons to “blame” most likely is UL (Underwriters Lab in the USA) who would have done the safety testing on the RIM…or perhaps CSA in Canada…being an electrical safety engineer, that is my opinion…

  • Stewart

    PS…and I work for Rogers…indirectly…

  • Stewart

    PS…and I work for Rogers…indirectly…

  • Ken Cox

    I just got my Blackberry Bold Friday evening 3-20-09. Now on 2-22-09 I am submitting this post. I had it plugged in to the vehicle charger using the navigation feature and it began overheating. It was actually getting too hot to hold. I unplugged it and turned off the navigation feature. After 45 minutes it had cooled down enough to make a call. During the call it began heating back up again and then it shut down completely. I removed the battery and let it cool down, after replacing the battery back into the phone the power indicator was at 1/4 power even though I had it charging. I gave up my 16 gig Iphone to my daughter and bought this portable heating device. Monday morning I will be returning the Black Berry to Best Buy. I thought I was buying a cell phone and not a portable heater.

  • Ken Cox

    I just got my Blackberry Bold Friday evening 3-20-09. Now on 2-22-09 I am submitting this post. I had it plugged in to the vehicle charger using the navigation feature and it began overheating. It was actually getting too hot to hold. I unplugged it and turned off the navigation feature. After 45 minutes it had cooled down enough to make a call. During the call it began heating back up again and then it shut down completely. I removed the battery and let it cool down, after replacing the battery back into the phone the power indicator was at 1/4 power even though I had it charging. I gave up my 16 gig Iphone to my daughter and bought this portable heating device. Monday morning I will be returning the Black Berry to Best Buy. I thought I was buying a cell phone and not a portable heater.

  • James Schneider

    I live In the USA and my blackberry bold has overheated and will not power up anymore. This is not just a Japan issue. It was charging on the 12 volt charger.

  • James Schneider

    I live In the USA and my blackberry bold has overheated and will not power up anymore. This is not just a Japan issue. It was charging on the 12 volt charger.

  • http://twitter.com/naughty14344 Naughty Koh

    i had the same problem 3 nights ago. i normally place my phone under my pillow but it is in the are where there is less pressure. i just want it beside me so i can hear the phones alarm. this is the first time it happened after having purchased this phone oct. 2009. i had other issues on the said phone about 2-3 weeks now. i had a chat with an agent where i got the phone and told me that the problems i am having with my phone is due to the phone having heated to much and most likely damaged my phone. i told him that i had a blackberry pearl before and i had it for 3 years. same thing happened even if it was not under my pillow. he told me that i might not get the warranty if the heat caused its damage. well i did not do anything to damage the phone and now i am to suffer? i cannot even get hold of a blackberry rep or its email. now i had to deal with these agents who don't even know how to fix my phone. bottom line is i have to bring it back to where i bought it. after 3 agents no one really fixed the problem.

  • Night_wing49242

    I have  blackberry curve and have had to replace the battery twice and the phone 3 times so far and no matter what they do to help me it keeps over heating and yesterday it over heated and made a snapping sound and then in the display screen the battery came up with a circle and line through it. Now it wont do a thing i cant even get it to boot up.

  • Recent_jo

    I’ve had this problem with both my old (8520) and new (9860) bb. The sales lady told me that its a software issue. Especially if you’re using the phone and opening apps and the little black clock shows up on the screen and stays there for a while. She said to make sure that the software on the bb is always up to date, i.e. keep hooking up to the bb manager software cd that comes with the phone. Well at least thats how i get my updates. It actually reboots the entire phone so it takes a while and you’ll have to sign in to all your apps e.g. facebook, twitter etc as if the phone is new. It worked for me with the 9860. But it happened again today but there’s no new software updates…….strange, however a simple battery pull and reboot from the “Quick Pull” app fixed that issue. The clerk said that bb’s are like mini laptops and its crucial that its turned off at least once a day and be allowed to “re-group” in a sense, especially if you use your phone a lot…………….Oh the 8520 was two years old and no amount of battery pulls or battery changes could help it, lol.