Ask BlackBerry Joe – Get all your BlackBerry questions answered

796 Comments

BlackBerry Joe

A while back we ran an article that asked “Do you need help with your Blackberry?” We had a good response to that question and so now we’re going to give you the opportunity to “ask away”!

To get your BlackBerry question answered, just leave it in the comments.

Weekly I will be picking some questions and we’ll address them every Friday. There is no question too big or small. So what are you waiting for? Ask away!

  • Katyryan22

    i went on my friends bb phone and logged on fb, will she now revieve my fb inbox messages on her bb updates or bb inbox messages?

  • Elle <3

    it says i have a text of my dad but when i click on my messages it says no messages but i actualy have got 1 thanx.?

  • Elle <3

    it says i have a text of my dad but when i click on my messages it says no messages but i actualy have got 1 thanx.?

  • NADIM

    I am using a Blackberry 8703e. The problem with my device is that I am hearing irregular rings during an incoming call. The ringer rings sometimes and then it doesn’t. It seems it has a mind of its own. I am using OS 4.5.0.191. Kindly tell me whether it is a software glitch or what…?

  • Mobakri

    My blackberry keeps heating up and battery keeps dying, what can the saluting be.

  • Tony oliver

    Joe
    I used to be able to set the out of office from my blackberry 9700. Now when I go in and try to do this there are no options for it . I can still set it from my desktop but I want to be able to do it from the Blackberry like I used to. Any suggestions?
    Thanks

  • Sharmin

    my music has gotten deleted how do i get it back

  • Hishamuddin Saharudin

    Mine is Blackberry Storm2 9520. I’m in Malaysia. My blackberry reboot suddently when turn on 3G when inserted CELCOM SIM CARD. But when I change to MAXIS SIM CARD, it work on 3G. What the problem actually? The firmware of blackberry or the SIM CARD problem.

  • Riyazwalele

    Sir, i have blackberry bold 9700  i have problem in my wireless internet, when i connect to wireless internet the charges also deducting from local network.  How can i stop to use internet from local network. i would like to use only wireless lan to my house and office.  how can i disconnect the data plan from local network. kinldy help. 

  • http://www.facebook.com/profile.php?id=100000497805582 Kasiah Regis

    I Deleted All My Apps On My Blackberry Pearl 8100.Please Help Me Get It Back.I Have No Back Up

  • Graciesimkins

    how do i delete all my messages at once on the blackberry world edition ?? Please help !!

  • Connor

    Hi, i’ve had my blackberry curve for over a year now. I’ve had much trouble with it, trying to get it to work in South Africa as i bought it in UK, but i have had no trouble with it for a while. Now however, i downloaded this Playboy theme (nothing perverted don’t worry, just the icon on the main screen) and i had no trouble with it. The next day however i switched off my phone, then switched it back on later, and the main screen came up, with the theme. Normally when you want to unlock it you press the middle button, or whatever, but it doesn’t matter whatever i press, it stays on that main screen. I have tried a soft and hard reset but neither work, and i really don’t want to wipe everything off it in a factory reset. Is there any way i can fix it, please let me know

  • Jason

    Hi
    I use a Bes at work. i just configured a handset for a user and when ever she recieves an email its says more and she has to download rest of email. Thats the only one that displays it in that format. ALl the rest of the users just get full emails. Is there a setting that i missed somwhere?

  • Sham_best

    i accidentally deleted my media gallery on my blackberry curve, how do i get it back

  • Elton_k58

    hello do you know an way or software to reset the data usage and voice usage on an blackberry to 000 is when you go in options, divice, status  and then you type “buyr” you will get buyer’s remorse, there i want to put the data usage and voice usage back to 000 Sir do you know how to do that thank you

  • Mdiubela

    i restarted my phone and when it turned on all the pictures and videos where gone. What happend?

  • Bomberaw

    i downloaded a video to my blackberry but it didnt show up. what am i supposed to do?

  • Bahuguna_sanjay

    I have a BB Tour 9630. I have a strange problem. All of a sudden I am not able to either make calls or recieve calls. Then I have to go to manage connections ->Mobile Network options -> Netwrok mode and chnage the network to from 3G&2G to @G or vice-versa and then phoen starts working fine for sometime. Then suddenly again the same problem happens. This happens everyday and I have to keep checking the phone to ensure that its working fine. Need your help and suggestion. regards sanjay

  • Mvadiee2

    I wanted to unlock my blackberry.
    I used a different simcard than my provider, so i can be able to put the unlock code but accidentally put a wrong code. I want to re-enter the code, but how can be able to get the unlock message (to put the code again).
    thank you

  • Mamou Adam

    I got a new blackberry 9860 and installed the desktop manager, then I switched device after backing up. The problem now is, I have an icon of my old outlook which I use anymore as I work for a another company, and I cant find yahoo messenger Icon even tho it is there on my applications list. 

  • Mamou Adam

    I mean outlook which I don’t use anymore. I also added some other emails but I cant find them. Pls help

  • BrianFJ

    Why does the keypad on my 8520 not re-lock itself when I miss a call or receive a text?  I’ve looked through the menu and can’t find an option to change it, this problem is making me call random numbers and the worst one so far has cost me £27. Can anyone point me in the right direction please.

  • Eddem_9

    I enterd my password wrong 5 times accidently and now it says enter black berry to continue but i cant type ”blackberry” because my A key doesn’t work, what can i do please help!!!?

  • Eddem_9

    i typed my password wrong 5 times and now it says enter blackberry to continue, but i cant type ”blackberry” because my A key doesnt work, i do know my password though, please help me someone 

  • Tigz67

    I read somewhere that if you have an old Blackberry, such as I, do not toss it. Keep it for just the games you can play on it. Can I still download some of the free games to my old BB so my six year old can be kept busy????

  • Katy

    i got a brand new black berry bold the new one i bought from UAE.. i came to UK,   changed sim cards on it and ALL of my media, pictures/music/Vids are all gone/deleted?!
    can anyone please help me???? please email me on r.raghami@yahoo.co.uk

  • David ha

    does it cost money to save a video off of browser???? HELP if it does how much

  • David

    does it cost money if you get a video off of browser if your on wifi??? HELP

  • Gail Sharpe73

    hi i have got a blackberry curve 8310 how do i get notifications for face book can anyone help.

  • Rian

    hey guys just wanna ask im currently on my BB 9700 but at the moment im not with BB internet plan,i have 500mb everytime i recharge my credits but everytime i tried to download a song from BB browser it didnt work it always buffer instead of downloading the song and the song im looking for not on 4shared at the moment so i cant download it TT^TT please help me someone…

  • Nelson

    I am not able to connect to camera/video in blackberry curve 8520 ?

  • Mr Ngui Jr

    I entered my password wrong 5 times and it says enter ‘blackberry’ to continue what to do??????

  • Tammydunsmoor

    if my blackberry does not work anymore is it possile to retrive the text messges from the phone.

  • briana

    i have the blackberry torch 9810 and i enable the passcode lock and whenever my phone is lock the caller id doesn’t work. like whenever someone is calling me, their name doesn’t show just their number, how do i fix this?

  • briana

    i have bb torch 9810 and i enable the passcode lock and whenever its lock the caller id doesnt work. like whenever someone is calling me it doesn’t show their name only their number, how do i fix that?

  • bernie

    hi, i have lost my blackberry in my house and its on silent, is there anyway i can put an alarm on the phone so that i can hear it, without actualy using the phone?

  • bernie

    hi is there anyway i can put an alarm on my phone without actually having the phone? reilly need help!!

  • M5578

    how do i load games (apps in general) onto a Pearl that has no wireless service ie an old phone i gave to my daughter.  Cheers.

  • Mariam_k

    why do my blackberry conversations and sometimes my contacts get deleted when my battery dies meaning my phone turns off because my battery is not charged?? please help 

  • Mariam_k

    keep hold of star to manually lock it and when you want to unlock it just press your lock button to unlock it h=which is your play/pause button for your music 

  • Guest

    you have to install it again!!!!!!

  • Samer

    i really need so help here, i’ve already ran a backup to my bb and now its lost. thats not the point now i need the contacts on this backup on another cellphone “HTC”. is it even possible ??

  • Donna Greenwood

    lost phone and heard i can still retrieve my photos etc…is this possible?

  • Steve

    I’ve had my blackberry Tour for two years, so I’m fairly familiar with it; however, the other day…a ghost image (dotted lines) of a speaker showed up, and is now on every email screen and every SMS screen I bring up.  What is that icon for?

  • Sheerfrostbite

    My blackberry Curve 9330 has been having issues with pictures. Some picture show up like they’re supposed to and others just show the blue and green picture icon and when I click it to open it, instead of showing any picture its just a black screen that says at the top the pic # of how ever many pics I have in that folder. (1 of 42) and it won’t let me delete them…. I’m lost!

  • Sheerfrostbite

    My blackberry Curve 9330 has been having issues with pictures. Some picture show up like they’re supposed to and others just show the blue and green picture icon and when I click it to open it, instead of showing any picture its just a black screen that says at the top the pic # of how ever many pics I have in that folder. (1 of 42) and it won’t let me delete them…. I’m lost!

  • Herman

    Hi there, I have a vexing
    problem with my Storm 2. I am on WiFi and 3G with the connectivity
    indicator at max . Still, each time I try to stream some vid content the
    vid player invariably grinds to a halt due to buffering. This happens
    after 5 seconds or so. Does anyone know how to solve this problem?

  • Scottmunoz27

    Every time i try to make a call it say “im sorry this person is unavailible right now” i dont know what to do someone please help

  • X_saarahh_x

    My blackberry wont turn on or charge so i plugged it into my laptop to see it that would work. When it did sort of turn on it froze on the blue o2 screen. Please help 

  • X_saarahh_x

    My blackberry wont turn on or charge so i plugged it into my laptop to see it that would work. When it did sort of turn on it froze on the blue o2 screen. Please help