Ask BlackBerry Joe - Get all your BlackBerry questions answered

A while back we ran an article that asked “Do you need help with your Blackberry?” We had a good response to that question and so now we’re going to give you the opportunity to “ask away”!

To get your BlackBerry question answered, just leave it in the comments.

Weekly I will be picking some questions and we’ll address them every Friday. There is no question too big or small. So what are you waiting for? Ask away!

84 Responses to “Ask BlackBerry Joe - Get all your BlackBerry questions answered”


  1. 1 Gus

    Will RIM ever make a BlackBerry with a trackball, keypad, and touchscreen? That’d rock…

  2. 2 von

    Can I download flash player on blackberry 8330

  3. 3 Ronald Laubenstein

    BlackBerry Joe, I have a BB 8310 Curve which my wife transfer four of her own BB games on to my Curve with her BB Desktop Manager. However, I did not want her BB games on my device and I can’t get rid of the unwanted game through the BB’s advanced options menu, nor with my Blackberry Desktop Manager. In contrast, I can delete any other game or programs that I bought and any pre-installed BB games that came with my Curve with no problems. I searched the internet for a solution with no success, perhaps you may have an answer!

    Signed
    Banging my Head Against the Wall

  4. 4 Pierre

    I have the same problem.. I just see “FLASH + codes” on my curve 8330

  5. 5 BBP

    Problems With Google: Ever since the last Gmail outage my 8100 has never been the same. I had my telco reload OS 4.5 twice, still Gmail addresses don’t work normally. I isolated the problem to downloading Google Mobile, particularly Google Maps..a download error occurs, the rest of Google Mobile sans Maps installs, but my Gmail addresses go haywire: no notification notices, can’t receive incoming emails on Gmail addresses. HELP!!

  6. 6 jdayent

    For my biz, I meet new people on the fly and get their contact info. I would like an app that allows me to add that contact, enter a follow up time, and put in notes. Is there an app that will do that and automatically sync info with contacts, calendar (call back alerts), and keep them organized?

  7. 7 Mike

    I got a Curve 8900 from T-Mobile and have it unlocked for use on ATT. Now what… Is there a good answer. I am reading everything from just put in sim, download gereric service books, wipe device, download os delete vendor file. Please help.

  8. 8 Steve Holmes

    I have a Blackberry Storm 9530, with the most recent updated desktop manager.
    My desktop manager is set up to sync to and from my Microsoft outlook contacts/calender to my phone(from my phone to Microsoft outlook contacs/calender). The problem is when I sync my calendar it doubles my calendar(only) entries on my phone. How do I prevent the double entries of my calendar to my phone?

  9. 9 jc

    I’ve had a memory leak that’s been driving me crazy. Even the RIM folks haven’t been able to figure it out. My calendar records slowly dissapear on the device and then when I go to sync with outlook, it wants to delete them from the computer. PLEASE HELP!

  10. 10 dslaby

    How do you make the Blackberry Storm update the clock/time-zone automatically?

  11. 11 Troy

    Ok, here’s the deal…

    I have a Blackberry Bold through AT&T. I do not subscribe to the “Blackberry” package because it is just too damn expensive. I have it set up like a normal phone, ya know with the unlimited text and pix messaging and our family share plan.

    So, here’s the question…

    Can I connect to my home WIFI for free?? I don’t want to have any data charges, so wouldn’t this work like a normal laptop computer??

    Please reply to mistterius@gmail.com

    Thanx =) This phone rocks!!!

  12. 12 Steve Farr

    Blackberry 8330 trying to access satellites using Live Tracker.

  13. 13 MDMcKelvie

    Now that I can import iTunes playlists and album grapics to my Bold, how do stop the backlight from turning off during playback when the unit is plugged in to power? Best I can find is 2:00 minutes. Help!

  14. 14 MDMcKelvie

    OK, my BOLD is all jacked up with great new apps - and now I’ve run out of internal memory. Is there any way to either increase the internal memory, or at least move some of the apps over to my 8GB card?

  15. 15 Cast TROY

    I own the 8310 model BlackBerry… I received an email about upgrading my system from 4.2 to 4.5… Is there a way I can do that from my phone itself?

  16. 16 Xandrex

    what will be the 3G frequencies available for the 9520 device?

  17. 17 Steve Bush

    won’t show up on my PC Explorer as a drive.

  18. 18 jp

    i have my berry blocked with password every 10 minutes, but i would like to know other ways to be as secure as i can with my phone…

    and tips on how to proceed if it ever got stolen (deleting my emails, blocking my account, etc)

  19. 19 Chris Fyvie

    Everything works reasonably well on my first generation blackberry bold except for uploading a photo through Twittberry. It worked when I first downloaded it and now it simply sits there trying to upload the pic and doesn’t time out? Also tried to reinstall Twitberry and still have problems. Any recommendations on the wireless settings to make the 3g connection more stable on the blackberry bold?

  20. 20 Misha

    Hi - I have an 8820. Two questions -

    #1 When I receive a word doc that has tables in it there is no information in the table - I see the headings for the tables, but known of the info I need.

    #2 I use multiple calendars on my Outlook 2007 desktop. Any way to have,in this case, two of them synchro’ed to my 8820?

    Thanks!

    Misha Lapine

  21. 21 Leila

    I have a BlackBerry Bold and I would like to know how to turn off the auto-signature on emails and email replies sent from my device?

    I have already logged into the BIS portal where the emails are setup but the signature box on all my accounts are empty - which leaves me puzzled as I don’t know where this signature is coming from.

  22. 22 Kelly Ann

    Hi,

    I have a Pearl and when I tilt the phone at a certain angle the picture has a brown marble effect over the picture, creating an odd light and dark effect. This is my first BlackBerry. Is this normal or did something happen to my phone that I’m not aware of? Everyone I talk to doesn’t seem to know what causes it, and in turn, how to fix it.

    Thank you for your time.

    Kelly Ann

  23. 23 Leila

    Okay here’s another question…

    *If* you didn’t use the BB Media Manager to convert/transfer video files, what are the best formats and settings to use for a video file so that it is playable on the BlackBerry Bold?

  24. 24 Martin

    Hi

    Can you help me. I have Twiiterberry (v8) installed on my Blackberry (Curve 8300) - all was working fine the a few days ago evrytime I try to retrieve Friends Timelines i get Network request failed. Yet I can retrieve public timelines, direct messaages etc.. all OK. I have reinstalled, reset the filewall and allowed all connections etc.. but still network request failed error. Out of frustration and with reluctance I have now installed Tinytwitter and it works fine. I prefer Twitterberry and more user friendly so hoping you may be able to pint me in rigth direction with fixing this. I’m based in Australia and on the Telstra 3G network and use BES.

    Thanks. Regards Martin

  25. 25 John F

    Is there anyway to download applications to the memory card instead of the device memory?

  26. 26 Jake

    With all of my other cell phones, whenever I’d get a text message, if I didn’t feel the first vibrate, it would do a reminder vibrate again every 5 minutes or so. I have been unable to find any option for this on my Storm. It’s annoying that if I don’t feel the first vibrate while up and moving around, I won’t get the text until I just happen to pull out my phone and look at it.

    I find it hard to believe this functionality doesn’t exist somewhere?

  27. 27 SGS

    I’m going to join the others (MDMcKelvie, John F) here wondering about the new App World. Many of us have already filled our device memory - what do we do??

  28. 28 Herman

    Hi,

    I’ve got 2 questions. First, I’ve accidentally deleted Task icon from my home menu. How can I get it back? I’ve tried uninstalling the app and re-installing it back using Desktop Manager and it still doesn’t show up. Secondly, I cannot delete pictures that are stored in my pictures folders. By the way, I’m using 8900. My friend’s 8900 or 9000 doesn’t seem to have that problem.

    Thks n Rgds,
    Herman.

  29. 29 Griffin

    Why in the world can’t I access my hotmail account on my 8830? I used to be able to access it with my native browser, but lost the ability after an upgrade (I have 4.5.0.101 now). When Bolt was first released, I was able to retrieve my hotmail emails, but the scrolling drove me nuts. Bolt has now fixed the scrollong issue, but I can no longer get to my hotmail emails.

    What gives? Is it a RIM issue, an MSN issue, or a Verizon issue?

    By the way, I am an enterprise user, so I am not talking about pushing my hotmail emails to my phone.

    Thanks!

  30. 30 Tom

    What would be the correct way to enable a WIFI connection?
    So that your web browsing is solely on the WIFI not your 3G connection on a AT&T Blackberry Bold
    Thank you in advance,
    Tom Murphdsurf@gmail.com

  31. 31 SL

    I have a BB 9530 Storm, which is connected to my company’s BES. I also have it connected to various personal Email boxes (Hotmail). Since I have owned the original device (I have been through 3), I noticed some strang things going on regarding WORK emails that I have been CC’d on, and others have responded to many times.

    What I experience is when I open up the email as normal, I can see the email for about 3 seconds, and then the body of the email goes completely Blank/White. If I change it from HTML to plain text, nothing happens beyond showing the attachments of pictures that were imbeded in the email. If I select all text, it shows URL links in the email, but no actual text. I can send only myself that email, or foward it on, and I can read it fine.

    It seems to be something with the CC function that is making it hide the body of the email. It is not subject to my phone or just the Storm, because a coworking with a BOLD, form AT&T, is expriencing the same thing. Another employee also has a storm and experiences the same thing. Folks with older Curves (Verizon or AT&T) experience this problem. This only happens with WORK email, and not my personal. Niether our IT staff nor Verizon can figure this out.

    I figure it has something to do the the BES and the latest BB OS 4.7+ release. I don’t know if you have heard about this problem or seen this before, but any help would be great!

  32. 32 SL

    I have a BB 9530 Storm, which is connected to my company’s BES. I also have it connected to various personal Email boxes (Hotmail). Since I have owned the original device (I have been through 3), I noticed some strang things going on regarding WORK emails that I have been CC’d on, and others have responded to many times.

    What I experience is when I open up the email as normal, I can see the email for about 3 seconds, and then the body of the email goes completely Blank/White. If I change it from HTML to plain text, nothing happens beyond showing the attachments of pictures that were imbeded in the email. If I select all text, it shows URL links in the email, but no actual text. I can send only myself that email, or foward it on, and I can read it fine.

    It seems to be something with the CC function that is making it hide the body of the email. It is not subject to my phone or just the Storm, because a coworking with a BOLD, form AT&T, is expriencing the same thing. Another employee also has a storm and experiences the same thing. Folks with older Curves (Verizon or AT&T) DON’T experience this problem. This only happens with WORK email, and not my personal. Niether our IT staff nor Verizon can figure this out.

    I figure it has something to do the the BES and the latest BB OS 4.7+ release. I don’t know if you have heard about this problem or seen this before, but any help would be great!

  33. 33 Dave

    I have a storm9530 and have heard. Rumors of an update of OS 4.7 coming out from RIM. Is this true?

  34. 34 HERB

    lost my blackberry messenger when i changes operating systems from 4.2 to 4.5 where can i get this application back???

  35. 35 Xandrex

    HERB : http://na.blackberry.com/eng/devices/features/im/blackberry_messenger.jsp

  36. 36 Ernst Oddsund

    I have Blackberry 8830 World Edition using Verizon Wireless. I am using Blackberry device software v4.2.2.196, but it is so much more you can do if you have v.4.5. Can I upgrade to 4.5? It seems to be supported by Blackberry, but it is supported by Verizon Wireless?

  37. 37 Griffin

    Ernst: you sure can. I have the 8830 with Verizon and I have made the change. Google the version number for the download. If you can’t find it, let me know…I think I still have it.

  38. 38 Hello

    so i downloaded i theme on my computer for my blackberry storm 9530, and i’m wondering how can i transfer that onto my blackberry so i can download the theme for my phone. Also besides tiltris is their any other free games for blackberry and also free themes that i could download, perhaps you know a site?

  39. 39 Gordon

    I have tried everything to get my desktop manager, running on Windows 7 to find the software upgrades to no avail.
    I am still using 4.7.075.
    Do you have any suggestions?

  40. 40 Ernst Oddsund

    Thanks Griffin. Since Verizon does not support 4.5 on 8830, I suppose I should download it from the Blackberry site at http://na.blackberry.com/eng/services/devices/#tab_tab_update. No other places, right?

  41. 41 Mohamed

    I am running 4.2 OS on my BB 8100 - i would like to upgrade to os 4.5 and my carrier has no support pages, nor offer upgrades. what would be the implications of downloading the upgrade from a different carrier and upgrading my BB? Can it be done?

  42. 42 Hal

    I have the BlackBerry Storm, and I have my emails set up to save for 6 months. For some reason, I only have e-mail from yesterday and today now. Memory is not an issue, as I barely have anything on my phone. Please help!

  43. 43 Griffin

    Ernst - I did not use the BlackBerry site for the OS update because I wanted a specific version. Since it doesn’t appear as though we can readily exchange emails, try to google 8830uAMEA_PBr4.5.0_rel138_PL3.4.0.7_A4.5.0.101 From what I read, this is the most current stable upgrade for the 8830. I had no trouble downloading and running it (it is a .exe) to upgrade to 4.5.0.101. I’m not sure if you are on BES, but if you are, make sure to install it from your work computer - or else you have to bother those pesky IT guys to get you connected to BES again.

  44. 44 Adrian

    Hi there,

    i have a 8110 bb and i was only getting some emails, so i this added my email address to another phone but this time a Nokia E51, no i am getting all my emails, but still not getting them on the 8110 bb. it seems to me that on the bb i only get emails that i have the contacts in my phone. so emails that are from people that are not in my phone contacts do not come to my phone. but i get all emails on the nokia E51. can u plz help.

  45. 45 Mr. M

    I work for a small company that does/will not employ the Blackberry Enterprise Server. I was wondering if there is any method or application I can use to securely access our companies cisco vpn solution over cellular signals. From what I’ve read, the built in vpn software only works via WiFi and only with BES.

    Any suggestions?

    Thanks!

  46. 46 Erica

    my blackberry curve stopped vibrating, how can i fix it?

  47. 47 roberto arredondo

    How I can to transfer my blackberry’s pictures to my computer?

  48. 48 Mel

    tried to take a picture with my blackberry curve 8320 and it flashes but when I view the picture it is black. Then I tried to send it to my email with hopes of opening the picture on my computer to see if it views as black but when I try to do that it says I do not have updates for my windows photo gallery so it can’t open the picture on my computer. Please help me solve both these problems. I viewed a picture I took the other day when it was working to take pics on the phone.

  49. 49 Mohanad Azzam

    Dear Sir .

    I don’t know why i couldn’t receive MMS to My Black Berry 8900 .Also the same problem I had with Black Berry 9000 ??

    I want to know this problem is from My handset it self of from the oprtator network ??

  50. 50 Tye B.

    How do you get rid of applications like games and more, tele nav, alltel pocket express, yahoo messenger and apps like that. I have deleted them as applications and I also deleted them off the the service book. But they keep coming back. Can some please help me out please thanks.

  51. 51 Ellen Hendricks

    Can’t recieve photos when sent and there is no voice mail message?

  52. 52 Mietek

    Hi we got couple users that sporadically some deleted items are coming back in the mailbox (outlook) (users is moving some items to some subfolders or is deleting some emails and after while they appear back in the inbox, we are unable to narrow it down as this is something intermitted we just suspect that this can have something to do with the BlackBerries)

    They have exchange 2007 and the BES 4.1.6 does anyone had similar issues?

    Many thanks in advance for any ideas

  53. 53 Viju

    Hi Joe,
    I own a BLACKBERRY STORM (unlocked version) and am on Vodafone (UK). I copied the contacts from my SIM to the Phone and am unable to see them in the contacts list or in the Call Contact List ! I can see the name displayed when I receive the call and when I type the name for sending messages.
    Can you please help me to get the details on to the contact list ?

    Thank you,

  54. 54 Brianna

    When i try to upload my downloaded theme on blackberry desktop manager the theme doesn’t show up in any of my files. Can you help me?

  55. 55 Vallery

    i’ve downloaded a few themes to my storm and the first 3 i downloaded worked great, they went straight to my themes folder in my options menu and i could click on them to change my theme. I have downloaded a few more from the same site and maker and they are not going in to my theme folder and in fact i cant seem to find them ANYWHERE on my phone… might you know the problem and how i can fix it???

  56. 56 Jake

    I accidentally deleted my facebook app on my bold and i cant find it in the download section how do i get it back?

  57. 57 jamie

    hi, i purchased a theme for my storm on crackberry and downloaded it to my phone. i edited the permissions and removed the current theme. i still cant get it to work. what do i do now?

  58. 58 jamie

    uh, i figured it out…..yea!!!

  59. 59 Fola

    i’ve accidentally lost my message icon on my 8900 blcakberry phone, how can i retrieve it back please

  60. 60 Ernst Oddsund

    Griffin - Verizon has finally (since 4/21) made version 4.5 available on their site for 8830. It is version 4.5.0.138. I installed it today and it is working great.

  61. 61 Danny

    I am having a problem with some of my emails sent to my gmail account going to my blackberry storm. It will recieve some of them, but it also seem to take a little while. Is there a way to have it check my gmail faster, and is there something I can do to ensure I get all of my emails?

  62. 62 mike

    can i receive emails on blackberry when i’m outside usa and if so, does it cost a lot?

  63. 63 Griffin

    Ernst - I did see that and, like you, it’s working great! Now if I could just figure out how to access my hotmail account, I will be a happy man…

  64. 64 Manuel Escobedo

    Hello, i have a blackberry storm 9500 i bought it in the uk and got it unlocked the os verion of the system is 4.7.0.78, i googled ad download the new software for my phone, but right now i’m in Mexico and i need my phone to work, if i update the system will the phone be unlocked?
    Thank you
    Manuel

  65. 65 Coco

    I have a BBB and I would like the blackberry signature to show in every email I sent using.What do i need to do?

  66. 66 Coco

    Hello,I have a BBB and I would like the blackberry signature to appear whenever I send emails via my phone.Also I would like to know if there is a software I can download to unlock my phone so I use it anywhere in the world.

    Thanks

  67. 67 Jennifer

    I just downloaded Yahoo messenger on my blackberry curve. When I went to open a message..it said something like “allow access into phone” I accidentally picked allow. Then I got a random text from a number like 1112345. What does this mean? I feel llike someone is in my phone now. That may sound stupid

  68. 68 michelle

    Hi iaccidentley deleted my mates mobile number can iget it back on it

  69. 69 tapakah

    ??… :) ?? ?? ????? ??? ??? ??? ????? ? ?????? ?????? :)

  70. 70 leanne A

    how do you save downloaded applications to the media card instead of the device on the blackberry pearl 8120?????

  71. 71 Susan

    Please help- -somehow I deleted all images form the media card on my blackberry curve- -can I get them back????
    Thank u!

  72. 72 Emily

    I have a BB curve 8310 and I was curious to know if someone from another location can access the information in my phone. I guess that would be “hacking” into my phone? I think that happened to me.

  73. 73 b rabon

    How can I transfer my hotmail calendar to my new att bold?

  74. 74 JC

    I recently received an unlocked Blackberry 8100 from a friend.
    I initially used it with an o2 (ireland)prepay sim. Calls, texts and internet worked perfectly.
    I then started to use it with a bill pay sim from work, and the internet no longer works.
    Do I need to change settings in order to get it working?

  75. 75 Keith

    Hello BBJoe,
    i JUST RECIEVED MY REPLACEMENT pEARL BECAUSE MY OTHER ONE HAD A FACTORY BUG SO I WANTED TO KNOW HOW I CAN IMPORT ALL MY CONTACTS, PICTURES, MUSIC, AND VIDEOS ONTO THE PHONE WITHOUT GOING TO THE PHONE STORE. IS IT AT ALL POSSIBLE? tHANK YOU FOR YOUR TIME BBJ!

    KEITH

  76. 76 Paul

    Joe - i have a new curve 8900 on AT&T. I went into the setup wizard and put in the password for my hotmail plus account and even received a note that said i will get emails in 20 minutes. i got one hotmail email yesterday and since then nothing. i can send emails using the hotmail account. just having trouble receiving. thanks. also - trying to access videos via wi-fi on nbc.com - keep getting error messages and occasionally when i do i have buffering issues - is there a way to fix this? what about using one of the other 3 browsers?

  77. 77 Jennifer

    I want to get a theme from my phone and put it on my computer like plazmic.. I am switching phones soon and i dont want to loose theme! I have searched online and cant find them anymore! Is there anything to help?

  78. 78 holly

    Hey, I have been trying to download theme’s to my blackberry curve, I am wondering if there is a site that I can download theme’s by recieving a text message. However all the sites I find are ZIP files. Can anyone help with a site or two maybe???

  79. 79 H

    Hello I downloaded a theme and it saved to my media card, now Im lost and dont know how to retrieve it? any help

  80. 80 Mick

    I want to download Google maps onto my computer and then transfer it to my phone and same with the maps, i do not have internet currently hooked up. I have been searching all over the web for a way to do it but have been unsuccessful, any ideas? i have a Blackberry Curve 8310 which has inbuilt GPS so do not neccessarily need internet to run it. Thank you for your time

  81. 81 S

    Mick - Google Maps required internet access when you are using it. It does not store the map data on the device - it downloads the maps from Google’s servers as you view them.

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