What to do if your BlackBerry gets water damage

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BlackBerry Curve

If your BlackBerry gets covered in water, don’t worry. It’s not the end of the world and if you act fast and rationally, you can save your device.

    1. Pull out the battery.
    2. Put your device near sunlight.
    3. Rotate your device so all sides get sunlight.
    4. Leave it near sunlight for 24 hours. Some suggest in a bowl of uncooked rice or with silica gel packs.
    5. Do NOT put your battery back until the 24 hours are up.
    6. After 24 hours, put the battery back in and power on.

After following these steps, your BlackBerry should be just fine. If it doesn’t work, don’t bother trying to scam a new one from RIM. RIM has some really incredible CSI techniques to determine what exactly has happened to your BlackBerry and will know if you’re lying.

I’ve heard about RIM using some advanced testing methods to determine that a user, when asked whether he spilled anything on his device, was in fact lying and had spilled Diet Coke. The testing techniques were so sophisticated that they actually knew it was Diet in particular.

  • Alexandria
    i sent my bb to a repair service because my plan doesnt cover water damage.

    check out blackberryplace.com....Great repair service company. Fast and reliable.

    hope this helps.
  • Jerrica
    how long did it take?
  • dballard
    If I took the battery out for twenty four hours and reassembled my phone the lights came on and i could hear it ring. I pluged it in to charge the battery and it went dead, did I just kill my phone by plugging it in?
  • Bizmail
    Same exact thing happened to me. What did you end up doing?
  • Hailey
    Haha I did something similar. I got juice on my Tour and for a few minutes it worked but then it started to do some funky things :( I took the battery out, and let it air out and cleaned it with that aerosol can for cleaning keyboards. I turned it on today and everything works except for the trackball. I can scroll BUT it does nothing when I press it :( Anyone have any suggestions on what I should do?
  • angel
    i try the rice deal it didnt work by angel
  • navro
    My curve is water damaged, I have bought a new battery for it but it shuts down on the security check!

    Any ideas?
  • Andrew Bates
    reinstall the operating system. Mine did that, then after a reinstall it worked.
  • sally goble
    Didn't take my battery out quick enough cos when I got back from running in the rain with phone it seemed to be ok. Stopped working 24 hours later and hasn't worked since (week ago). Any tips before I have to fork out for a new one??? Sally Goble
  • sally goble
    Didn't take my battery out quick enough cos when I got back from running in the rain with phone it seemed to be ok. Stopped working 24 hours later and hasn't worked since (week ago). Any tips before I have to fork out for a new one??? Sally Goble
  • menaribo
    The above worked for me!

    I literally swam in a half chlorinated half salt water pool for 35 minutes before realizing my BB was in my pocket.

    I took the battery out straight away and blow-dried it on COLD for 10-15 minutes. Put in a rice container as suggested for 48 hours. Just switched it back on and its better than ever.
  • menaribo
    The above worked for me!

    I literally swam in a half chlorinated half salt water pool for 35 minutes before realizing my BB was in my pocket.

    I took the battery out straight away and blow-dried it on COLD for 10-15 minutes. Put in a rice container as suggested for 48 hours. Just switched it back on and its better than ever.
  • David Hutchins
    Yesterday I dropped my blackberry into a swimming pool in Mexico. After putting on smimming trunks I dived down and retrieved it. I did not expect it to work and it didnt. It had nothing on the screen and just made a scratching noise. I removed the battery wiped it out and put it back with same result. A bit later I found this website on my laptop. Read through all the advice, ignored everything related to acetatate WD 40 etc buit did put it in uncooked rice overnight with battery and sim etc out. I let the sun get to it on and off all day today, avoiding getting it too hot. This evening, holding my breath I reassembled it with the battery, cards and back and mercy of mercies, it bounced back into life just as if nothing had happened. THANKS TO THOSE WHO ADVISED LEAVING IT IN THE DRY FOR AT LEAST A DAY. I MIGHT NOT HAVE DONE THAT
  • Scott
    Too bad I was fishing when getting mine wet and couldn't look this site up. Great ideas in the comments. I believe mine's dead for good now though.
  • Mark H
    My wife dropped her blackberry in water. We immediately removed the battery, and used a vacuum to suck out the water. It worked great, you could see the water being pulled out of the screen. continued to use the vacuum for about 10 minutes to get as much water out as possible. Then put the phone and battery in a tupperware container with white rice and let it sit for 2 days. It started right up when the battery was installed, and works fine!!!
    I think the secret is to get the battery out and remove the water with a vacuum before it can damage/corrode the phone
  • Bill Wright
    Silica Gel is strongly required for drying cell phones. It is the most absorbent commercially available material out there. It will dry out anything, I got my original iPhone (don’t laugh at me) wet and was not covered under warranty because of their moisture sensor. I covered the phone in silica gel and it worked wonders and it actually worked again! It seems like that the Silica Gel option is the most effective, thus why they use this in every electronics package you get when you buy something new!

    Just google the terms: Silica Gel Packets and you will find plenty of suppliers, I used www.SilicaGelPackets.com and worked well for me.
  • gmbnard (Nard)
    What to do if your BlackBerry gets water damage http://bit.ly/rxz1J
  • JennaGlynn (Jenna Glynn)
    RT @BlackBerryCool What to do if your BlackBerry gets water damage http://bit.ly/rxz1J
  • MixedBunny (Mixed Bunny)
    Just happened to me!!! RT @BlackBerryCool: What to do if your BlackBerry gets water damage http://bit.ly/rxz1J
  • mjmclean (Martha McLean)
    What about dim sum sauce?? RT @BlackBerryCool: What to do if your BlackBerry gets water damage http://bit.ly/rxz1J
  • j chicago
    Horrible method.At very best you would have an hour when the sun is directly above you to be able to have sunlight on all sides of your phone, and someone would probably steal it as it was baking outside. And this would require a trip towards the North Pole during summer to be able to leave it in sunlight 24 hours.
  • Pederson
    oh my god BlackBerryCool is pathetic. I have to unsubscribe to all these horrible Blackberry sites.
  • hiroprotagonist
    The advice isn't really all that great, and is the same re-hash of a millon other sites.

    You need to pull the device apart to get ALL the water out from inside it, and clean some of the sensitive areas with a cue-tip, and even with a cleaning solvent that is safe for electronics. Sunlight on the outer surface is not going to guarantee it is dry on the inside completely. And worse still, corrosion can occur in spots that were not properly swabbed clean.

    There are many tutorials on how to safely disassemble a blackberry, including full videos. The devices are remarkably modular and a full tear-down can be done by anyone in a matter of minutes. The bottom anteanna assembly is the only super-sensitive area you need to be careful of. The rest is plug-and-play.

    Additionally, it is wise to invest in some spare / backup parts for the blackberry. Many online stores offer them. Any of the major components can be bought as spare parts except for the mainboard. And these are for very reasonable prices. If you do a tear-down of the Blackberry and make sure the mainboard gets clean, you can replace any other part of the device that is fried and restore to brand new condition.

    And finally, I would not recommend re-using the battery. Get a new one, they are cheap. It is not worth your own safety to attempt to reuse it. You cannot guarantee that it is perfectly sealed and that water did not seep into the battery. Paranoid? Maybe. But you don't want one of those things blowing up on you, that's for sure.
  • raymond bell
    Wow all you healthy people who must drink water! I would imagine tea,coffee, beer etc more likely (and all being more damaging than water). 1 week ago I spilt hot ginger tea.step:
    1. Scream F++++
    2. Pull battery sim and mini sd
    3. Leave for 10 mins in sink of water
    4. Dry off and disasemble
    5. Clean and leave to dry for 3 days
    6. Re asemble
    ...And with the exception of the track ball jobs all good.
    7. For the next 4 days persistantly press the trackball until it eventually springs back to life.

    R.
  • Thomas M
    Advanced techniques? Don't they just need to look at the white box on the side of the battery which reveals a red stripe on it if exposed to water?
  • B Melton
    No, many people think this is true... But in fact the indicator is not on the battery but the blackberry itself. It would be a small square in one of the corners. (most likely near CIM card)
  • Steven B.
    hmm, maybe because they saw a colored stain, but it wasn't sticky? -- no sugar. DUH, such good CSI techniques. I'm 22 and even I knew that.
  • Steven B.
    It seems as though all BlackBerryCool.com news and posts just so happen to be the exact same as CrackBerry.com, just a couple hours later. How do you guys seem to still have jobs?
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