Are you experiencing problems with BlackBerry Messenger?

79 Comments

blackberry down

Recently, a BlackBerry Cool reader wrote in saying:

“Since 5 PM EST, July 23rd, I started to notice that a lot of my contacts started showing up as ‘contact is unavailable.’ I broadcasted a message to all of my contacts and they seem to be having the same problems! I’m not too sure if this is just a Canadian carrier problem or what, but it has effected Bell, Rogers, and TELUS customers. I’ve asked my friend at RIM and he says they aren’t sure what the problem is.”

According to DataOutages.com:

Trouble Ticket Number: 7392092
Severity: 2-Medium
Description of Issue: RIM is experiencing latency with PIN messages. This will affect PIN messages, Blackberry Messenger, Service Book delivery, and other Blackberry services.
Location of Issue: North America and surrounding areas
Start Time: Jul 23 2009 10:00 AM PDT
Symptoms you MAY experience: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.
Estimated time of repair: Unknown

  • Seaspray843

    I live in a mountainous area (local ranges and the Rockies) and am at the edge of Verizon signal. I thought this was just poor signal issue.
    For me I have messenger 4.5.0 on a curve 8300 that I bought just 2 mo ago. My contacts keep getting requests to accept my pin. I also have notice extreame lagtimes with received and delivered posts.
    Obviously I thought my new phone was set with the latest software, how do I upgrade to the latest version? Should I wait for the issues to be cleared up first?

  • Seaspray843

    I live in a mountainous area (local ranges and the Rockies) and am at the edge of Verizon signal. I thought this was just poor signal issue.
    For me I have messenger 4.5.0 on a curve 8300 that I bought just 2 mo ago. My contacts keep getting requests to accept my pin. I also have notice extreame lagtimes with received and delivered posts.
    Obviously I thought my new phone was set with the latest software, how do I upgrade to the latest version? Should I wait for the issues to be cleared up first?

  • Seaspray843

    I live in a mountainous area (local ranges and the Rockies) and am at the edge of Verizon signal. I thought this was just poor signal issue.
    For me I have messenger 4.5.0 on a curve 8300 that I bought just 2 mo ago. My contacts keep getting requests to accept my pin. I also have notice extreame lagtimes with received and delivered posts.
    Obviously I thought my new phone was set with the latest software, how do I upgrade to the latest version? Should I wait for the issues to be cleared up first?

  • Tom

    I’m using it on my Bold and it seems to work fine however, from time to time chats just disappear. I’ll ping a friend (send them a few message lines) and then I’ll click over to email or another application. But when I go back to BBM, the original message I sent it gone. It happens when people send me messages as well. Messages I save for later vanish.

    Anyone else have this problem?

  • Tom

    I’m using it on my Bold and it seems to work fine however, from time to time chats just disappear. I’ll ping a friend (send them a few message lines) and then I’ll click over to email or another application. But when I go back to BBM, the original message I sent it gone. It happens when people send me messages as well. Messages I save for later vanish.

    Anyone else have this problem?

  • salah

    i lost my bb messenger

  • salah

    i lost my bb messenger

  • Patrick Rafter

    RIM told me to upgrade my Blackberry Curve to version 4.5 software. Since I’ve done that— for some reason: fewer e-mail messages show in my in-box and no phone numbers (for recent inbound or outbound phone calls I’ve had or made). What’s with that. Please let me know…

  • Patrick Rafter

    RIM told me to upgrade my Blackberry Curve to version 4.5 software. Since I’ve done that— for some reason: fewer e-mail messages show in my in-box and no phone numbers (for recent inbound or outbound phone calls I’ve had or made). What’s with that. Please let me know…

  • Maho

    I’m in Toronto, Canada – Was having the same issue a while back then i reformatted my software and also got the 5.0 bbm and this morning the problems have started again. Messages are delayed or not sent at all and most contacts appear unavailable or my messages go to them very late or sometimes don’t get delivered at all. I’m so sick of this, i’ve only have the phone since May and i’m ready to switch to iphone

    Oh i have blackberry curve 8900 – don’t know if it’s BBM thats messed up or the phone or the software or what, but i’m about done with this load of crap!

  • Maho

    I’m in Toronto, Canada – Was having the same issue a while back then i reformatted my software and also got the 5.0 bbm and this morning the problems have started again. Messages are delayed or not sent at all and most contacts appear unavailable or my messages go to them very late or sometimes don’t get delivered at all. I’m so sick of this, i’ve only have the phone since May and i’m ready to switch to iphone

    Oh i have blackberry curve 8900 – don’t know if it’s BBM thats messed up or the phone or the software or what, but i’m about done with this load of crap!

  • fadila

    hey i bought a storm and connected wireless but i can add or recieve contact but i can add myself

  • fadila

    hey i bought a storm and connected wireless but i can add or recieve contact but i can add myself

  • fadila

    hey i bought a storm and connected wireless but i can add or recieve contact but i can add myself

  • fadila

    on my messenger

  • fadila

    on my messenger

  • J

    uncaught exception java.lang.nullpointerexception
    this occurs whenever i try to open up my messages and my bbm 5.0 screen goes blank.
    whats the problem? its like my blackberry 8900 is the only one that cannot support this new messenger

  • J

    uncaught exception java.lang.nullpointerexception
    this occurs whenever i try to open up my messages and my bbm 5.0 screen goes blank.
    whats the problem? its like my blackberry 8900 is the only one that cannot support this new messenger

  • Candy

    i recently updated my OS to 5.0 but once this was complete my messenger had disappeared and so had everything else. i changed to OS 4.6 and my messenger came back but can anyone tell me as to why my contacts’ pictures are no longer showing?
    would be much appreciated

  • Candy

    i recently updated my OS to 5.0 but once this was complete my messenger had disappeared and so had everything else. i changed to OS 4.6 and my messenger came back but can anyone tell me as to why my contacts’ pictures are no longer showing?
    would be much appreciated

  • Maddie

    Hi, I was using bberry messenger normally and suddenly, the application dissapeared. Now I am trying to download it again, and nothing. I did a total system reset and nothing. Theres an error displayed every time I try to download the app: The device doesnt admit Blackberry Messenger at this moment. What should I do?

  • Maddie

    Hi, I was using bberry messenger normally and suddenly, the application dissapeared. Now I am trying to download it again, and nothing. I did a total system reset and nothing. Theres an error displayed every time I try to download the app: The device doesnt admit Blackberry Messenger at this moment. What should I do?

  • Niki

    I had to get a new phone and its not taking my password and its not giving me the question to answer so that I can do I forgot my password does anyone know how I can get into it to get my password?

  • nadav

    I just added a friend on bbm and then when i next go on bbm all i c is a blank screen and no contacts. Is there a way to 'unhide' the contacts of sumthing??

  • http://twitter.com/gloru_09 Gloria Ruiz

    I can’t send messages to one of my contacts. I’m able to receive his messages but mine don’t send. Everything is fine with other contacts. Is it my phone or his?

  • http://twitter.com/gloru_09 Gloria Ruiz

    I can’t send messages to one of my contacts. I’m able to receive his messages but mine don’t send. Everything is fine with other contacts. Is it my phone or his?

  • Elysha

    i rebooted my blackberry curve 8520 (pay as you go, on orange) and recent updates disappeared, but i topped it up like last week.

  • http://www.facebook.com/sophie.boulton Sophie Lauren Boulton

    my blackberry messanger won’t work at all, i have no recent updates coming through, i’ve still got bbm as it doesnt run out till the 5th and also have £10 on my phone? is there anything i can do to get it to work?

  • sabrina

    It is saying associating bbm with your blackberry ID and am seeing where people is pinging me but I can’t read the ping