Is your BlackBerry service down? Causes of service outages

18 Comments

blackberry_email_diagram

Yesterday, customers all over North America were experiencing problems getting BIS email.

There are a number of reasons why your BlackBerry BIS email me not be working. For example, it’s possible that the NOC has gone down. The NOC is the Network Operations Center, and it is where messages go when they leave your device before being passed to the carrier. If the NOC goes down, your email will stop sending and you have to wait for RIM to fix the issue.

You may also stop receiving email if the carrier’s BIS server farm is having issues. This could be for any number of reasons. Other reasons include server hardware failure at RIM’s end, or a software bug.

Due to the complex nature of the architecture it’s impossible to speculate without some kind of hint from RIM. Sites such as Dataoutages, are great for providing updates and they had the following on yesterday’s issue:

Reported by: Multiple sources across Canada and USA.
Trouble Ticket Number: TT000011677021
Severity: 2-Medium
Description of Issue: Degradation of RIM BlackBerry BIS service.
Location of Issue: All Regions ;All Markets and surrounding areas
Start Time: Sep 09 2009 12:06 PM PDT
Symptoms you MAY experience: RIM BlackBerry BIS customers may experience delays in sending/receiving email.
Estimated time of repair: Unknown
Technicians are working towards resolution as quickly as possible.

What’s going on RIM?

  • Karen

    According to my cell provider, Blackberry service has been down since 6 pm on 9/9/09 and it is not indicated when service will return. It’s a network issue.

  • Karen

    According to my cell provider, Blackberry service has been down since 6 pm on 9/9/09 and it is not indicated when service will return. It’s a network issue.

  • http://twitter.com/BlackBerryCool/statuses/3890289809 BlackBerryCool (BlackBerry Coo

    Is your BlackBerry service down? Causes of service outages http://bit.ly/nzXL7

  • http://twitter.com/iskandar_ahmat/statuses/3890358779 iskandar_ahmat (Iskandar Ahmat

    RT @BlackBerryCool: Is your BlackBerry service down? Causes of service outages http://bit.ly/nzXL7

  • http://twitter.com/gflying/statuses/3890469150 gflying (geri)

    RT @BlackBerryCool: Is your BlackBerry service down? Causes of service outages http://bit.ly/nzXL7

  • http://twitter.com/mikerlawson/statuses/3890504160 mikerlawson (Michael Lawson)

    RT @BlackBerryCool: Is your BlackBerry service down? Causes of service outages http://bit.ly/nzXL7

  • http://twitter.com/mikerlawson/statuses/3890504160 mikerlawson (Michael Lawson)

    RT @BlackBerryCool: Is your BlackBerry service down? Causes of service outages http://bit.ly/nzXL7

  • http://twitter.com/BB_Boutique/statuses/3891366440 BB_Boutique (BlackBerry Boutiq

    RT @BlackBerryCool: Is your BlackBerry service down? Causes of service outages http://bit.ly/nzXL7

  • http://twitter.com/BB_Boutique/statuses/3891366440 BB_Boutique (BlackBerry Boutiq

    RT @BlackBerryCool: Is your BlackBerry service down? Causes of service outages http://bit.ly/nzXL7

  • http://twitter.com/deirdrereid/statuses/3895170653 deirdrereid (Deirdre Reid)

    Haven’t had trouble w Verizon, but reading of others’ woes. RT @BlackBerryCool: BlackBer service down? Causes of outages http://bit.ly/nzXL7

  • calva0903

    My bb messenger has been out since friday and shows all my contact to be unvailable, i have talked to my friends in Central America and they are having the same problem, this is very frustating………Does anybody know what's going on????

  • calva0903

    My bb messenger has been out since friday and shows all my contact to be unvailable, i have talked to my friends in Central America and they are having the same problem, this is very frustating………Does anybody know what's going on????