David Eller, an analyst at TownHall Investment Research, is saying the BlackBerry Tour has been experiencing a 50 percent return rate due to problems with the trackball.
Tour owners who are returning the device are complaining that they must roll the trackball repeatedly for it to move the cursor on the screen only minimally. One user said he was on his fourth Tour, after returning the previous three due to problems with the trackball.
Beginning of August, RIM said that a firmware fix would be issued in 30 days and would resolve the problem.
While it may not apply to this issue with the Tour, BlackBerry Cool would like to remind users that you can do 2 things to help fix your BlackBerry trackball:
1) Make sure the sensitivity settings are ideal. Often turning up your sensitivity is helpful for experienced users.
2) You can always replace the trackball yourself.
Are you a Sprint Tour owner? Have you noticed your trackball having issues?