Comments on: Are you having trackball issues with your Sprint BlackBerry Tour?

By: DFW Shopper

DFW Shopper — Wed, 23 Sep 2009 13:36:31 +0000

I was recently shopping for a phone upgrade at a local Sprint store and the display Tour had zero response right to left. I walked out having decided a Blackberry was NOT in my immediate future.

By: DFW Shopper

DFW Shopper — Wed, 23 Sep 2009 13:36:00 +0000

I was recently shopping for a phone upgrade at a local Sprint store and the display Tour had zero response right to left. I walked out having decided a Blackberry was NOT in my immediate future.

By: rob

rob — Tue, 22 Sep 2009 18:54:09 +0000

I had my problem with a VZW Tour….turned it off after 1 hour and went back to my 8830.

By: rob

rob — Tue, 22 Sep 2009 18:54:00 +0000

I had my problem with a VZW Tour….turned it off after 1 hour and went back to my 8830.

By: mw

mw — Fri, 18 Sep 2009 22:31:33 +0000

Does anyone want to comment on RIM releasing the Tour with such an obvious defect. Isn’t this the bigger issue moving forward. RIM is constantly reporting that new devices are about to be released. How do we trust them

By: mw

mw — Fri, 18 Sep 2009 22:31:00 +0000

By: Eric Weintraub

Eric Weintraub — Fri, 18 Sep 2009 16:31:37 +0000

I have been having the same problem with all of my verizon tours. Some t-mobile 8900′s as well but not as bad.

Left to right much worse then up to down.

/sigh.

By: Eric Weintraub

Eric Weintraub — Fri, 18 Sep 2009 16:31:00 +0000

I have been having the same problem with all of my verizon tours. Some t-mobile 8900′s as well but not as bad.

Left to right much worse then up to down.

/sigh.

By: Eric Weintraub

Eric Weintraub — Fri, 18 Sep 2009 16:31:00 +0000

I have been having the same problem with all of my verizon tours. Some t-mobile 8900′s as well but not as bad.

Left to right much worse then up to down.

/sigh.

By: Eric Weintraub

Eric Weintraub — Fri, 18 Sep 2009 16:31:00 +0000

I have been having the same problem with all of my verizon tours. Some t-mobile 8900′s as well but not as bad.

Left to right much worse then up to down.

/sigh.

By: Anonymous

Anonymous — Fri, 18 Sep 2009 13:59:34 +0000

We noticed this on several Tours that we started to roll out. After sending a few complaints around, we heard that the later run of Tours had better trackballs on them

I’ve received new ones and they seem to be working much better

I’m not sure why this took so long for carriers to acknowledge and act upon. For companies that do large deployments, this would be an absolute nightmare to upgrade 100+ users, only to find out that they’re all defective

There should have been much better QA and testing done on these units before they were ever released to carriers. I have a Tour for work and a Curve for personal use and I’m a little uneasy about upgrading my Curve to a Tour…

By: Anonymous

Anonymous — Fri, 18 Sep 2009 13:59:00 +0000

We noticed this on several Tours that we started to roll out. After sending a few complaints around, we heard that the later run of Tours had better trackballs on them

I’ve received new ones and they seem to be working much better

By: addictedtoBB

addictedtoBB — Fri, 18 Sep 2009 13:22:37 +0000

I have the very same problem with my Verizon Tour. I’m actually having my third one shipped to me as I type this. I had much higher expectations for this phone. At times, I’m tempted to plug back in my 8830. It never had these issues.

By: addictedtoBB

addictedtoBB — Fri, 18 Sep 2009 13:22:00 +0000

By: Joe

Joe — Fri, 18 Sep 2009 05:32:05 +0000

I definitely have a trackball issue with my Tour. I emailed Sprint and they told me to take it to a local Sprint store. I’ll be doing just that in the next couple days. It’s really annoying.

By: Joe

Joe — Fri, 18 Sep 2009 05:32:00 +0000

I definitely have a trackball issue with my Tour. I emailed Sprint and they told me to take it to a local Sprint store. I’ll be doing just that in the next couple days. It’s really annoying.

By: Joe

Joe — Fri, 18 Sep 2009 05:32:00 +0000

I definitely have a trackball issue with my Tour. I emailed Sprint and they told me to take it to a local Sprint store. I’ll be doing just that in the next couple days. It’s really annoying.

By: Joe

Joe — Fri, 18 Sep 2009 05:32:00 +0000

I definitely have a trackball issue with my Tour. I emailed Sprint and they told me to take it to a local Sprint store. I’ll be doing just that in the next couple days. It’s really annoying.

By: Reboots DaMachina

Reboots DaMachina — Fri, 18 Sep 2009 03:57:19 +0000

YES!!! It drives me batty somedays. Seems worse with some themes more than others. The default Sprint Theme is possibly the worst. It mostly seems worse going right to left or left to right. Up and down seem ok. I did buy a replacement roller but if this can be fixed with a firmware update, then more power! My settings are 90 horiz and 80 vertical. That seems to be less annoying than the 80/80 is.

By: Reboots DaMachina

Reboots DaMachina — Fri, 18 Sep 2009 03:57:00 +0000