Verizon Pushes BlackBerry Users to Use Microsoft’s Bing

46 Comments

BlackBerry_Search_options

Verizon is now pushing BlackBerry users to use Bing as the search engine of choice for their smartphone. To do this, Verizon have removed Wikipedia and Google from the BlackBerry browser search bar. While users can still find ways around this, such as downloading the Bing app or bookmarking the search page, it’s still a pain and hurts the end user experience.

In the end, Verizon needs to be giving users options. I often find that Bing doesn’t return the search answers I’m looking for, while Google is almost 100% reliable. Also, considering Verizon is such a large buyer of BlackBerry smartphones, I don’t think this is good for the brand.

[Al Sacco of CIO]

  • tiffany

    wow! big douche move Big RED!

  • tiffany

    wow! big douche move Big RED!

  • Gregory Pittman

    I noticed the Bing push last week. But I still have both Google and Wikipedia on the browser search bar.

  • Gregory Pittman

    I noticed the Bing push last week. But I still have both Google and Wikipedia on the browser search bar.

  • Nick

    This is very alienating on behalf of Verizon; One of the draws to the Blackberry browser is the ability to quickly Google something or reference it on Wikipedia.

    I’m all for variety, but removing core fundamental browsing features is asinine in my opinion; this might push Verizon users towards the Droid rather than keeping folks in the Blackberry camp

    While this may not be removed from older devices such as a Curve, newer devices like the Tour may lose this feature with any software update

    Verizon/RIM – if you’re listening, put Google and Wikipedia back into the search options and let users decide what search engine to use…

  • Nick

    This is very alienating on behalf of Verizon; One of the draws to the Blackberry browser is the ability to quickly Google something or reference it on Wikipedia.

    I’m all for variety, but removing core fundamental browsing features is asinine in my opinion; this might push Verizon users towards the Droid rather than keeping folks in the Blackberry camp

    While this may not be removed from older devices such as a Curve, newer devices like the Tour may lose this feature with any software update

    Verizon/RIM – if you’re listening, put Google and Wikipedia back into the search options and let users decide what search engine to use…

  • Rich

    OK, So I’m not crazy after all. Last week the BING icon showed up and I didn’t recall installing it… Happy with Verizon service nut come on guys I don’t need your choices shoved down my throat or up my Blackberry!

  • Rich

    OK, So I’m not crazy after all. Last week the BING icon showed up and I didn’t recall installing it… Happy with Verizon service nut come on guys I don’t need your choices shoved down my throat or up my Blackberry!

  • Scott

    I had a technical issue and talked with a VZW Rep. I wondered out loud if the Bing push caused my issue. She was adamant about explaining that this was pushed by RIM (not VZW) and they would be offering all the regular choices again soon. She explained it 3 times over the call.

    I guess Microsoft O/S and Smartphones are less of a threat than Android?

  • Scott

    I had a technical issue and talked with a VZW Rep. I wondered out loud if the Bing push caused my issue. She was adamant about explaining that this was pushed by RIM (not VZW) and they would be offering all the regular choices again soon. She explained it 3 times over the call.

    I guess Microsoft O/S and Smartphones are less of a threat than Android?

  • Brett Freeman

    I don’t care so much about the browser searching as I use the Google mobile app for all things google anyhow.

    However, what *is* very upsetting/irritating/annoying is the bleeping Bing icon that magically appeared on my desktop. I’ve yet to find a way to remove the damn thing (in Setup>Applications I checked Third party, Add on and Core….it’s a no show.)

    I would not have had an issue with a msg box PRIOR to installation that asked me if I wanted to install it. But installing it w/o any way to delete it? Ridiculous….

    Has anyone figured out how to get rid of the icon, other than just copying it to another folder (which I’ve already done)…?

  • Brett Freeman

    I don’t care so much about the browser searching as I use the Google mobile app for all things google anyhow.

    However, what *is* very upsetting/irritating/annoying is the bleeping Bing icon that magically appeared on my desktop. I’ve yet to find a way to remove the damn thing (in Setup>Applications I checked Third party, Add on and Core….it’s a no show.)

    I would not have had an issue with a msg box PRIOR to installation that asked me if I wanted to install it. But installing it w/o any way to delete it? Ridiculous….

    Has anyone figured out how to get rid of the icon, other than just copying it to another folder (which I’ve already done)…?

  • Kari

    To remove the annoying Bing icon, go to “Advace Options” then “Service Book” it should be at the top there…click on it then select delete. However, if you have to reset your phone, it will show up again, but you can always delete it off your desktop again.Annoying, but it what we have to do for now obviously!

  • Kari

    To remove the annoying Bing icon, go to “Advace Options” then “Service Book” it should be at the top there…click on it then select delete. However, if you have to reset your phone, it will show up again, but you can always delete it off your desktop again.Annoying, but it what we have to do for now obviously!

  • http://www.espn.go.com/ Gaius

    I spent about an hour and a half talking with a verizon rep about how to fix this. Seems like there is currently no fix (I’m using a Storm 2).

    That idiotic Verizon rep who suggested we just install the google search client as a solution, needs to get a grip on reality. That is not a solution, that’s a work around, and an annoying one at that.

    The big problem here is making a major change to our expensive phones without asking our approval.

    NOT COOL VERIZON.

  • http://www.espn.go.com Gaius

    I spent about an hour and a half talking with a verizon rep about how to fix this. Seems like there is currently no fix (I’m using a Storm 2).

    That idiotic Verizon rep who suggested we just install the google search client as a solution, needs to get a grip on reality. That is not a solution, that’s a work around, and an annoying one at that.

    The big problem here is making a major change to our expensive phones without asking our approval.

    NOT COOL VERIZON.

  • BB USER

    The Bing Icon showed up on my BB desktop after my BB messenger prompted me for an update. Nothing was even stated that if I clicked yes to update my MESSENGER that Bing would come with it.

  • BB USER

    The Bing Icon showed up on my BB desktop after my BB messenger prompted me for an update. Nothing was even stated that if I clicked yes to update my MESSENGER that Bing would come with it.

  • Donny

    I don’t like that whoever, Verizon or RIM, feel they have the right to put crap on my phone without asking. I pay the monthly service fees, so I should get to decide what goes on MY phone. A simple email or text message explaning the BING service with a link to download it would have been suffice. Hacking my phone pisses me off and makes me not want to use Verizon or a Blackberry phone anymore. I suppose since a boycott wouldn’t help, all that can be done is just hide the icon. I despised the Blackberry browser before BING and I downloaded OPERA MINI a while back which does use Google and Wikipedia. Plus you can view most web sites like on a computer web browser. Ok… That’s my two cents.

  • Donny

    I don’t like that whoever, Verizon or RIM, feel they have the right to put crap on my phone without asking. I pay the monthly service fees, so I should get to decide what goes on MY phone. A simple email or text message explaning the BING service with a link to download it would have been suffice. Hacking my phone pisses me off and makes me not want to use Verizon or a Blackberry phone anymore. I suppose since a boycott wouldn’t help, all that can be done is just hide the icon. I despised the Blackberry browser before BING and I downloaded OPERA MINI a while back which does use Google and Wikipedia. Plus you can view most web sites like on a computer web browser. Ok… That’s my two cents.

  • Barry A.

    I’m a long-time customer of verizon and have always had great customer service on a personal basis. However, If they’re going to pull this stunt at the corporate level, you can’t trust them and should complain or switch to another provider. Yay iPhone and worldwide coverage.

  • Barry A.

    I’m a long-time customer of verizon and have always had great customer service on a personal basis. However, If they’re going to pull this stunt at the corporate level, you can’t trust them and should complain or switch to another provider. Yay iPhone and worldwide coverage.

  • Barry A.

    @Kari Great tip, it works! :) Shopping around for an iPhone (another jailed platform) right now.

  • Barry A.

    @Kari Great tip, it works! :) Shopping around for an iPhone (another jailed platform) right now.

  • Brett Freeman

    @Kari

    Tip worked….thx! (Brainfarted and didn’t even think to check the svc book…of course, never should have had anyhow, eh? Thx Verizon!)

    I’m now going to eat the ETF’s for the (4) bb’s on our plan and get the bleep away from Big Red…the new M$….

  • Brett Freeman

    @Kari

    Tip worked….thx! (Brainfarted and didn’t even think to check the svc book…of course, never should have had anyhow, eh? Thx Verizon!)

    I’m now going to eat the ETF’s for the (4) bb’s on our plan and get the bleep away from Big Red…the new M$….

  • BB LOVER

    As all of you, I am NOT enjoying this whole ‘BING’ situation. I figured when it ‘mysteriously’ showed up on my desktop, that it’d be a new thing verizon put out for try’s. But I didn’t think there’d be NO way out of it. Unlike some of you unlucky blackberry users, i’ve found a way to uninstall it. But only after agreeing to the terms.

    Heres how I found my way out for the most part. (Options)— (Advanced options) — (applications)

    That took away the icon on my desktop. Which made me very pleased, since I now have everything back to my order. But I am still having a big struggle with the browser. I do have the APP for a google tool bar, and I love it.. except for the fact that the set up of google and every other website I go on is different because of BING. But the biggest problem is I can NO longer click my menu button and have the option of (GO TO..) And its very agitating!!

    I’ve looked and I cannot find an option to BINGs browser that allows me to type in a URL. So instead I have to go around and type it in the google tool bar. But here’s the catch.. google isn’t google anymore. And half of the websites I need to go to, don’t show up on the search.

    I haven’t talked to verizon about it. And after reading all this I doubt I’ll even bother. I just hope to god that I’ll be able to pick my own search engine again, and preferably before I pull all my hair out!!

  • BB LOVER

    As all of you, I am NOT enjoying this whole ‘BING’ situation. I figured when it ‘mysteriously’ showed up on my desktop, that it’d be a new thing verizon put out for try’s. But I didn’t think there’d be NO way out of it. Unlike some of you unlucky blackberry users, i’ve found a way to uninstall it. But only after agreeing to the terms.

    Heres how I found my way out for the most part. (Options)— (Advanced options) — (applications)

    That took away the icon on my desktop. Which made me very pleased, since I now have everything back to my order. But I am still having a big struggle with the browser. I do have the APP for a google tool bar, and I love it.. except for the fact that the set up of google and every other website I go on is different because of BING. But the biggest problem is I can NO longer click my menu button and have the option of (GO TO..) And its very agitating!!

    I’ve looked and I cannot find an option to BINGs browser that allows me to type in a URL. So instead I have to go around and type it in the google tool bar. But here’s the catch.. google isn’t google anymore. And half of the websites I need to go to, don’t show up on the search.

    I haven’t talked to verizon about it. And after reading all this I doubt I’ll even bother. I just hope to god that I’ll be able to pick my own search engine again, and preferably before I pull all my hair out!!

  • BB LOVER

    http://jkontherun.com/2009/12/17/verizon-bing-make-google-go-boom-on-blackberry/

    I was searching around for some answers that I didn’t find here. And I found a post that explains more of what I was talking about.

  • BB LOVER

    http://jkontherun.com/2009/12/17/verizon-bing-make-google-go-boom-on-blackberry/

    I was searching around for some answers that I didn’t find here. And I found a post that explains more of what I was talking about.

  • Steve

    If you guys actually read the terms of service, this is being pushed by RIM, and not verizon.

  • Steve

    If you guys actually read the terms of service, this is being pushed by RIM, and not verizon.

  • http://www.arthritistreatment.asia/ Tom

    i am a user of Microsofts BING search engine and it is as good as google search. for searching blogs, i think google gives more relevant search results compared bing.

  • http://www.arthritistreatment.asia Tom

    i am a user of Microsofts BING search engine and it is as good as google search. for searching blogs, i think google gives more relevant search results compared bing.

  • ScottS.

    I wasn’t so upset about the new icon that just happened to show up on my desk top but when I called Verizon I was told it was “BLACKBERRY THEY ARE IN A CONTRACT WITH MICROSOFT” and that there was nothing that could be done to get rid of the icon or to use any other search engine! I said are you kidding! Then I asked the woman I was speaking to -Can you connet me to Blackberry to see if they have a way they can delete the icon? And also that I wanted to make a complaint that they did this without my knowlege. She said “sure is there anything else I can help you with today?” No thank you, I said and was promptly sent to Blackbery where I started in on the person that I was connected to only to find out that Blackberry had nothing to do with this and that in fact it was Verizon who had contracted with Microsoft -I couldn’t believe it so I asked him to connect me back to Verizon so I could register my complaint with them. So when I was connected to Verizon again I spoke to Jacob who told me “no, no I just spoke to a Blackberry rep who told me that they had just signed the contract and that it was going to last a year” So to make a long story short -VERIZON WORKERS HAVE BEEN ADVISED TO TELL THERE CLIENTS THAT IT IS BLACKBERRY BEHIND THIS AND NOT VERIZON! How can you trust these people! I think it’s time to find another phone company!

  • ScottS.

    I wasn’t so upset about the new icon that just happened to show up on my desk top but when I called Verizon I was told it was “BLACKBERRY THEY ARE IN A CONTRACT WITH MICROSOFT” and that there was nothing that could be done to get rid of the icon or to use any other search engine! I said are you kidding! Then I asked the woman I was speaking to -Can you connet me to Blackberry to see if they have a way they can delete the icon? And also that I wanted to make a complaint that they did this without my knowlege. She said “sure is there anything else I can help you with today?” No thank you, I said and was promptly sent to Blackbery where I started in on the person that I was connected to only to find out that Blackberry had nothing to do with this and that in fact it was Verizon who had contracted with Microsoft -I couldn’t believe it so I asked him to connect me back to Verizon so I could register my complaint with them. So when I was connected to Verizon again I spoke to Jacob who told me “no, no I just spoke to a Blackberry rep who told me that they had just signed the contract and that it was going to last a year” So to make a long story short -VERIZON WORKERS HAVE BEEN ADVISED TO TELL THERE CLIENTS THAT IT IS BLACKBERRY BEHIND THIS AND NOT VERIZON! How can you trust these people! I think it’s time to find another phone company!

  • ScottS.

    I wasn’t so upset about the new icon that just happened to show up on my desk top but when I called Verizon I was told it was “BLACKBERRY THEY ARE IN A CONTRACT WITH MICROSOFT” and that there was nothing that could be done to get rid of the icon or to use any other search engine! I said are you kidding! Then I asked the woman I was speaking to -Can you connet me to Blackberry to see if they have a way they can delete the icon? And also that I wanted to make a complaint that they did this without my knowlege. She said “sure is there anything else I can help you with today?” No thank you, I said and was promptly sent to Blackbery where I started in on the person that I was connected to only to find out that Blackberry had nothing to do with this and that in fact it was Verizon who had contracted with Microsoft -I couldn’t believe it so I asked him to connect me back to Verizon so I could register my complaint with them. So when I was connected to Verizon again I spoke to Jacob who told me “no, no I just spoke to a Blackberry rep who told me that they had just signed the contract and that it was going to last a year” So to make a long story short -VERIZON WORKERS HAVE BEEN ADVISED TO TELL THERE CLIENTS THAT IT IS BLACKBERRY BEHIND THIS AND NOT VERIZON! How can you trust these people! I think it’s time to find another phone company!

  • http://www.projectorlampinfo.com/ Kymm

    i think that Bing is not as good as Google. Google would still index new websites faster than Bing. Microsoft would still need a lot of catching to do with GoogleBot.

  • http://www.projectorlampinfo.com Kymm

    i think that Bing is not as good as Google. Google would still index new websites faster than Bing. Microsoft would still need a lot of catching to do with GoogleBot.

  • http://www.projectorlampinfo.com/ Kymm

    i think that Bing is not as good as Google. Google would still index new websites faster than Bing. Microsoft would still need a lot of catching to do with GoogleBot.

  • http://www.projectorlampinfo.com Kymm

    i think that Bing is not as good as Google. Google would still index new websites faster than Bing. Microsoft would still need a lot of catching to do with GoogleBot.

  • http://www.acnetreatmentlab.com/ Kim Lautner

    I use both Bing and Google search engine and i dont see much difference in their search results. I use google for searching hard to find academic topics and Bing for general search.

  • http://www.acnetreatmentlab.com Kim Lautner

    I use both Bing and Google search engine and i dont see much difference in their search results. I use google for searching hard to find academic topics and Bing for general search.

  • http://www.acnetreatmentlab.com/ Kim Lautner

    I use both Bing and Google search engine and i dont see much difference in their search results. I use google for searching hard to find academic topics and Bing for general search.

  • http://www.acnetreatmentlab.com Kim Lautner

    I use both Bing and Google search engine and i dont see much difference in their search results. I use google for searching hard to find academic topics and Bing for general search.

  • mnesbitt

    Bing pretty much sucks to use on a phone. I never get what I'm looking for. I've had two blackberrys with sprint prior to my current one with verizon. On the sprint berries I always used Google and it was great. With Bing I never get the results I'm looking for. They should change the name from Bing… to Crap.. because that's exactly what it is. Please dont comment on here that you use one for general searches and one for detailed searches. Who the hell has time for that? A good search engine GOOGLE can perform all types of searches adequetly.