The BlackBerry outage that has been affecting users across North America was caused by BBM and it’s crucial that everyone download the latest version of BBM (18.104.22.168) to correct the issue.
Download the latest BBM from www.blackberry.com/messenger.
RIM Statement – December 23rd – A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 22.214.171.124 and 126.96.36.199) that caused an unanticipated database issue within the BlackBerry infrastructure.
RIM has taken corrective action to restore service. RIM has also provided a new version of BlackBerry Messenger (version 188.8.131.52) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.
RIM has got to pick up its socks and not let these outages continue to happen. It has to be the worst public relations disaster for a company that prides itself on reliability. Hopefully this will change in the New Year.