The recent BlackBerry outages have highlighted a sort of conflict of interest at RIM. On the one hand, RIM’s core customer base and competitive advantage, come from being the most secure smartphone on the market, and thus the business standard. On the other hand, RIM’s net new subscriber base is consistently coming from non-enterprise users, who care less about security, and more about apps and their smartphone lifestyle.
One of the underlying causes of BlackBerry outages, aside from carrier-side problems, is the architecture back at Waterloo. BlackBerry service for consumers is routed through RIM’s Network Operations Center (NOC), which gives RIM more control over encryption and security, versus a distributed solution. While a centralized network provides more security, it means catastrophic failures if you lose the NOC.
So should RIM be investing in more redundancies and a distributed network solution, or stick to the NOC architecture that made it so successful in the first place? Carmi Levy, a Canadian-based independent technology analyst and journalist has published his thoughts for Beta News.