Troubleshooting Your BlackBerry Data Connection

18 Comments

blackberry_wireless_connections

BlackBerry outages are a real frustration but sometimes there isn’t an outage and your data connection may be malfunctioning. With the help of the good folks at Made Simple Learning, I’ve put together some tips to help resolve your BlackBerry data connection. Use this guide when you aren’t able to use data and you haven’t seen any outage posts in the blogs.

If You See It Means That What You Should Do
OFF Your radio is turned off. Turn your radio back on: Click on “Manage Connections” >
“Restore Connections.”
GSM (no logo) No data connection, only phone & SMS work Try turning on and off your wireless connections, as well as some of the tips below.
1XEV, 3G with logo Highest-speed data, phone & SMS text working If email and web are not working, then try the “Register Now.”
1X, EDGE High-speed data, phone & SMS are working. If email and web are not working, then try the “Register Now”.
GPRS Low-speed data, phone & SMS are working. If email and web are not working, then try the “Register Now”.
3G (no logo), 1xev, 1x, edge, gprs No data connection, phone & SMS are working. Try turning on and off your wireless connections, as well as some of the tips below.

register_now_blackberry

BlackBerry data restoration tip 1: Try “Host Routing” > “Register Now”.

From your Home Screen, click on your the “Options” icon or press the Hot Key letter “O.” Click on “Advanced Options”. Now click on “Host Routing Table” (TIP: Press “H” to jump down there.)

In the Host Routing Table screen you will see many entries related to your BlackBerry phone company. Press the Menu key and select “Register Now.” If you see the “Registration message sent!” then you should be ok. If you see a message like “Request queued and will be send when data connection is established” then try some more troubleshooting steps below.

send_service_books_blackberry

BlackBerry data restoration tip 2: Try Resending Service Books

This step will work for you only if you have “Setup Internet E-Mail” or “Setup Personal E-mail.” From your Home Screen, click on the Setup or Settings FOLDER then or “Manage Personal E-Mail” or “Set Up Internet Mail” icon. (Each carrier is a bit different.) If this is your first time, you may be asked to create an account or login to get to Personal Email Set Up.

After you have logged in to your Email setup screen. Press the MENU key and select the “Service Books” item. Then roll to the bottom of the screen and click on “Send Service Books” You should see a “Successfully Sent” message and then in your Messages icon, see a number of “Activation” messages – one per email account.

BlackBerry data restoration tip 3: Try soft and hard resets

If none of the above tips are working, try hard and soft resets. To soft reset your device, press and hold the following three keys simultaneously: ALT+RIGHT SHIFT(CAP)+DELETE. This is just like pressing “CTRL + ALT + DELETE” on a PC. To perform a hard reset, remove the battery for 30 seconds, and put it back in.

Hopefully by now your data connection is restored. Feel free to leave other tips and tricks in the comments.

  • David

    3G (no logo), 1xev, 1x, edge, gprs

    This does not mean no data connection, it means no blackberry connection, you get this if you put an ordinary data enabled sim in a blackberry

  • David

    3G (no logo), 1xev, 1x, edge, gprs

    This does not mean no data connection, it means no blackberry connection, you get this if you put an ordinary data enabled sim in a blackberry

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    Battery Pull

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    Battery Pull

  • Robert

    I tried step 2 on my Blackberry 8900 on T-Mobile USA but under the “Manage Internet E-Mail” icon I do not get any menu option to send service books. I am not on a BES. Any ideas?

  • Robert

    I tried step 2 on my Blackberry 8900 on T-Mobile USA but under the “Manage Internet E-Mail” icon I do not get any menu option to send service books. I am not on a BES. Any ideas?

  • wanchosen

    BlackBerry data restoration tip 3: Worked a treat. Thanks

  • Hannah

    hi, i have a problem with a game request on my blackberry..
    a friend sent a game request..but it had a problem connecting…my blackberry now says that there is still a game request (with the little symbol on my screen)..but there isnt a game request really?!?
    pleeease help!!

  • Natalievongrimm

    i have the same problem where i cant get the joystick to be removed when there isnt a game request anymore. how did you resolve the problem?

  • Cathy

    Thank you! I had tried removing the battery with no results when I got no mobile “internet” connection, but the soft-boot worked! This happened after I updated my BB software using the desktop manager.

  • Bijukuttappan

    i cant able to acces gtalk,facebook,yahoo messenger… in my wifi conection,,,,,my handset model is 8520….give me a helptips

  • immanuel

     iam unable to make outgoing call but iam receiving call,sms,mails everything whats the problem in my mobile

  • immanuel

     iam unable to make outgoing call but iam receiving call,sms,mails everything whats the problem in my mobile

  • immanuel

     iam unable to make outgoing call but iam receiving call,sms,mails everything whats the problem in my mobile

  • Mandy

    anyone still man this page?  I have a weird data issue.  I have the large X, so it says data is working, my provider can see my phone on the network, but none of my data works, no bbm, no internet, no email.  They cannot even push data to my phone.  But it worked fine this morning, nothing happened to it…

  • Gary

    I got a 9788 china phone and the data icon still wont show please help!

  • juniannah

    I don’t have recent updates on bbm, what happen now. Can you fixed that

  • esteban

    The first 2 steps solved my problem! Thanks a lot