The bad press and feedback from the BlackBerry Storm2 has been never ending. That’s not to say that the Storm2 is a bad device, but of all BlackBerrys it has had the hardest time garnering mass appeal and its rivals have set the bar for quality incredibly high. My personal experience with the Storm2 has been varied. The Storm has some major bugs but it also makes apps looks really crisp and the larger screen is much appreciated.
Rumor sources are reporting that we may expect a worldwide (Verizon first) recall of the Storm2, as RIM have enhanced the touchscreen and made older models eligible for a replacement. Apparently, RIM has added silicone actuators to the touchscreen to improve the performance and tactile response. As of February 10th, 2010, all Storm2 devices contain this enhancement. You can identify these devices by a green dot on the master carton and/or date code on the back of the device (more details below).
Those users who have experienced issues with the Storm2 touchscreen, and all warranty/eligibility requirements are met, will be provided a new and enhanced device, assuming the rumor turns out to be true.
To identify if the Storm2 is a newer model with this improved touchscreen, use the Date Code:
- The date code is located on the label in the battery cavity of the device as shown in the red circle below for either 3 or 6 digit date codes.
- The following 3 digit date codes contain the new hardware changes: # C2A, D2A, E2A, F2A, G2A, H2A, I2A, J2A, K2A, L2A, M2A and N2A.
- Starting on February 22, 2010 or later the date code is displayed on the device label in DDMMYY format (220210).
- All devices with the above 3 digit date codes or 6 digit date codes contain the new hardware changes.
- Location of Date Code on Label in Battery Cavity in Red Circle
If this is true, and your device is eligible, will you be replacing it?