One of the value propositions of BES Express was that corporate users would be able to use their BIS data plans on a BES, thus saving the company money on data plans and a BES license. It turns out Verizon will be requiring all users on BES Express to upgrade their data plan to the corporate rate. It seems RIM may have been unaware Verizon was going to do this, as they said “This means if you can browse the Internet from your BlackBerry smartphone today you are already on a service plan that can be used with BlackBerry Enterprise Server Express.” This is now technically incorrect.
Training memo to VZW tech support and customer service reps:
On March 1, 2010, RIM will launch BES Express (BESX), an entry-level version of BES.As with all Corporate email solutions, customers will need a corporate email data plan or feature added to a voice plan to allow access to BESX.
Note: Customers on the Email and Web for BlackBerry $29.99 data feature MAY NOT utilize BESX.
BESX replaces BlackBerry Professional Software (BPS) in RIM’s product lineup and allows businesses using Microsoft® Exchange or Microsoft Small Business Server to support up to 75 BlackBerry subscribers without having to purchase Client Access Licenses (CAL) or a dedicated server. Additional users can be supported if BESX is installed on a dedicated server.
With the launch of BESX, RIM will discontinue the sale of BPS. Verizon Wireless will sell through our remaining BPS inventory and RIM will continue to support this solution for the foreseeable future.
- BESX will be available directly from the RIM website. Customers should be directed there for additional product information.
- BESX will not be available directly from Verizon Wireless.
- As with all Corporate email solutions, customers will need a corporate email data plan or feature added to a voice plan to allow access to BESX
Reference: Information about current pricing options is available in the Verizon Wireless Small Business Guide or on vzw.com.
See the BES Express page in InfoManager for more information.
So what do you think, logical assumption that the data plan must be upgraded or false advertising?