Sorry if I misjudged you.
Your explanation sounds completely reasonable.

Commission at Rogers is usually sorted by the length of term and the plan signed up for, not device specific.
There may be internal promotions like, 'Sell 10 Sony Xperia X1's and win a X10', but for actual paycheque amounts, it's not device specific.

When I sell, I want to make sure A) I don't get a return of the device and B) I want to make sure people are actually using the device and getting value out of their money bills, so they don't come back to my store and complain that they are being overcharged.

iPhones do not get returned. BlackBerry Devices get returned when people are anal about the device specifically, be that looks or touch or how the paint on the A button is falling off. Windows Mobile and Palm only sell to people who want specific applications from work that only run on WinMo or PalmOS.

Android, which is probably my NEXT phone OS I want to have (when there is hardware that I want to purchase next), sells and gets returned because people who buy these devices don't know how to use them. I've sold about 70 LG Eve's and had about 25 of them returned to my store, because the people who wanted them didn't understand the device. “You mean I need to have google mail?” “Yes, Ma'am. I don't think this is quite the device for you, though. How about I show you these other phones.” “No, no. I want this, it's so pretty.”

:roll eyes:

I like Android, I really do. I want to own one of their devices. Honestly. If you could toss BBM into Android, I'd switch and get the Nexus1 tomorrow.

Sorry if I misjudged you.
Your explanation sounds completely reasonable.

Commission at Rogers is usually sorted by the length of term and the plan signed up for, not device specific.
There may be internal promotions like, 'Sell 10 Sony Xperia X1's and win a X10', but for actual paycheque amounts, it's not device specific.

When I sell, I want to make sure A) I don't get a return of the device and B) I want to make sure people are actually using the device and getting value out of their money bills, so they don't come back to my store and complain that they are being overcharged.

iPhones do not get returned. BlackBerry Devices get returned when people are anal about the device specifically, be that looks or touch or how the paint on the A button is falling off. Windows Mobile and Palm only sell to people who want specific applications from work that only run on WinMo or PalmOS.

Android, which is probably my NEXT phone OS I want to have (when there is hardware that I want to purchase next), sells and gets returned because people who buy these devices don't know how to use them. I've sold about 70 LG Eve's and had about 25 of them returned to my store, because the people who wanted them didn't understand the device. “You mean I need to have google mail?” “Yes, Ma'am. I don't think this is quite the device for you, though. How about I show you these other phones.” “No, no. I want this, it's so pretty.”

:roll eyes:

I like Android, I really do. I want to own one of their devices. Honestly. If you could toss BBM into Android, I'd switch and get the Nexus1 tomorrow.

And then again, perhaps he does not make as high a commission on the Android phones as he does on the others and therefore gives customers inquiring about the phone a less then stellar recommendation.

Great Article!!! Very informative. I'm actually using it to do some research on my own.

My name is Cathy Carollo. I am the Sales Director for Made Simple Learning. We provide the BlackBerry Training Center. It is the only type of training of its kind.

While reading your article I paid particular attention to the opinions of BlackBerry users in general as well as the typical reason for returns. You are absolutely right. As every BlackBerry has a minimum if 75 functions, knowing how to use it can make life easier and not knowing how to use it can frustrate the user into a return.

We have successfully focused on the corporate market here in the US over the past fours. Our corporate users have seen a 50% decrease in “How to?” calls to the Help Desk. Some have even seen up to an additional hour of productivity per day per user.

We have taken a slight turn and are now reaching out to the consumer market. As this is a new product in the consumer market, it's moving slowly forward. I do feel that if Carriers like Rogers will view our Training Center, they will see the benefit for their customers as well as a tool for their Trainers and Sales Associates.

Our goal is to have our Training Center included with every BlackBerry sold.

Matt, if you could introduce me to your contact at Rogers, I would greatly appreciate it.

I can be contacted via phone at (770)313-1200
or email at cathy.carollo@madesimplelearning.com

I also encourage you and other readers to visit us on the web at http://www.madesimplelearning.com

Thanks so much,

Cathy

Why's that? Well, the BlackBerry Bold 9000 and the iPhone3G/3GS both have 3G, so the data transfer is fast. But the iPhone squanders that speed, by downloading a bunch of crap, which it discards, just to show a little content. I can Google something and get the answer on my Bold, before my wife can even get to Google on her iPhone.

I also use all of my BlackBerry features, like the PIM functionality, and the password keeper, whereas most of the iPhone users that I know simply use the web browser and iPod functionality. Ironically, my wife also carries a paper calendar (note: not a planner) to remember her appointments, which she sometimes misses. My Bold does all of that for me.

It's not that Jesus phone users are stupid; most just don't appreciate and utilize the entire phone computer. They are unsophisticated computer users. But that is the target market. If they were nerds, they might have chosen a Droid. If they were like me, a Bold.

However, IMO, the future belongs to powerful smart phones with very high resolution screens, with usable keyboards and good software. Both the iPhone and the Bold have a good selection of software. Have I bought any software? No. Will I? Maybe. But why would I buy it NOW, when I might upgrade my AT&T phone this year? If I could transfer the software from my Bold to a different phone, yes. But most developers will not transfer licenses between platforms.