BlackBerry MVS is a great system for seamlessly integrating a company’s PBX land-line system with the employees’ BlackBerry over the BES. In a nutshell, MVS provides enterprise users a way to receive desk calls to their BlackBerry. The calls are routed and anchored in the PBX and once calls are initiated from the BlackBerry, they use your land-line caller ID, allowing you to have a single office ID. You can set your office number as the default, so if you have to make a call on the weekend, you can use your office number.
With BlackBerry MVS, you have the standard features of any PBX system, allowing you to transfer, hold, route a call and forward the call. You also have a single voicemail box. Today, RIM has announced an update to MVS with MVS 5. MVS 5 comes with voice-over-WiFi calling as well as being SIP compliant and higher availability.
The new WiFi calling feature is probably best described as an anecdote. When you walk into your office in the morning, you device logs on to the corporate WiFi network. You should have your corporate and home WiFi profiles set up among others. Your MVS 5 client will immediately recognize your corporate WiFi network, and all your calls will be made with your office phone over WiFi as the default. If you leave WiFi coverage, MVS will recognize this and shift to the voice network. As you go home, it will then switch to your home WiFi network. The MVS will use a VPN to route the call through the office PBX.
There are some tangible savings to enterprise that MVS 5 will be able to provide. When you’re overseas, you can be using the WiFi in the hotel, and making WiFi calls on MVS. MVS is connecting with corporate PBX over the network and therefore you don’t incur roaming charges. You will also be able to take advantage of the company’s land-line long distance roaming rates, which are far cheaper than the rates while abroad.
The MVS 5 interoperability platform can integrate with any SIP compliant systems and applications. In a nutshell, SIP is the language that two parties use to communicate with each other. Just as IMAP is a standard for communicating with your email server, SIP is the language that is used to communicate with the PBX. For MVS, by embracing SIP, they’re opening the door to more partnerships. SIP continues to permeate the enterprise space and is becoming increasingly popular.
The third major feature of MVS 5 is high availability. This feature means that MVS runs in a redundant manner, meaning you have a primary and backup MVS server. This means that if you lose a connection you have a backup. MVS is based on BES, so in a sense they’ve built upon the reliability of BES.
Keep reading for the press release:
RIM Announces BlackBerry Mobile Voice System 5 with Voice over Wi-Fi Calling
Provides Employees with Access to the Corporate Phone System Using BlackBerry Smartphones Over Wi-Fi at Work, Hotspots and Home
WATERLOO, ON – Research In Motion Limited (RIM) (NASDAQ: RIMM; TSX: RIM) today announced BlackBerry® Mobile Voice System 5 (BlackBerry® MVS 5) with voice over Wi-Fi® calling. BlackBerry MVS provides a business user with the ability to use their regular desk phone number and extension from their BlackBerry® smartphone.
With the new version 5, an employee will be able to make and receive enterprise phone calls from their BlackBerry smartphone over a Wi-Fi connection, adding to the existing capability available over cellular networks.
Calls made through BlackBerry MVS are routed through the corporate phone system/Private Branch Exchange (PBX), which helps ensure adherence to company policies and enables potential savings on long-distance and international roaming charges. Employees also benefit from the convenience of a single work phone number shared between their desk phone and BlackBerry smartphone. Employees can be more reachable through their work phone number and can even enjoy the convenience of extension dialing from their BlackBerry smartphone as well as the flexibility to move calls from their BlackBerry smartphone to their desk phone. It’s also easy to use since incoming calls ring simultaneously on the employee’s desk phone and BlackBerry smartphone and they access BlackBerry MVS using the same phone interface that they are already familiar with on their BlackBerry smartphone.
It is estimated that over 75 million IP-based desk phones exist globally today and that number is expected to grow to 135 million by 2013. At the same time, the number of workers going mobile or working from home continues to increase. A study by IDC estimates the global number of mobile workers will grow to 1.19 billion by 2013, of which 65 million are home-based. < #_ftn1> This shift toward an increasingly mobile workforce and the growing number of employees working from home presents challenges for businesses to keep their staff accessible through their work phone number and to keep costs under control.
With the addition of voice over Wi-Fi calling, BlackBerry MVS 5 presents new opportunities for businesses to mobilize the workforce. It is ideal for supporting employees who work from home, or are away from their desks at work such as workers in healthcare, construction, hospitality, sales, and professional services.
Advanced IT features built into BlackBerry MVS 5 will help to provide controlled, managed and secure use of BlackBerry smartphones with the corporate phone system. Key features include:
- Wi-Fi network access controls to set which Wi-Fi networks employees can access
- Network preference settings with the option of prioritizing the use of Wi-Fi or cellular for making phone calls
- Authentication to help ensure that only authorized BlackBerry smartphones have access to the corporate phone system
- Incoming call filtering based on allowed and blocked caller lists
BlackBerry MVS 5 is comprised of a BlackBerry MVS smartphone client software application (which can be distributed wirelessly to BlackBerry smartphones through BlackBerry® Enterprise Server) and BlackBerry® MVS Server (which interfaces between BlackBerry Enterprise Server and the corporate phone system/PBX).
A new interoperability platform has also been added with BlackBerry MVS 5 to enable telecommunications companies to offer BlackBerry MVS 5 as part of their corporate phone system offerings. RIM is working with leading companies to make BlackBerry MVS available for a range of PBX systems.
BlackBerry MVS 5 is expected to be available later this year.
For more information, visit blackberry.com/mvs.