BlackBerry Enterprise Server Service Pack 2 Now Available for Download


BES admins can now download the BlackBerry Enterprise Server Service Pack 2 and take advantage of some cool new features such as additional metrics, reports and notifications to help monitor the system health as well as user self-service tools and pre-population of messages of up to 3000. Recently, we saw the leaked feature set, which was a pretty clear indication that SP2 was on the way.

BES 5.02 features single sign-on (SSO), initial support for separating business vs. personal content on the BlackBerry, new security self-service options for BlackBerry smartphone users, all new support for Microsoft Hyper-V for server virtualization, and much more.

Remember when we said RIM soft announced features to deal with corporate liable vs employee liable devices? Well it looks like this update is what they were talking about. Remote removal of corporate data from employee-owned devices is a new function built into BlackBerry Enterprise Server 5.0.2 that is expected to be supported with an upcoming versions of the BlackBerry OS, allowing IT administrators to remove only corporate data from an employee-owned BlackBerry without affecting the employee’s personal information and applications. Additional features for keeping corporate content separate from personal content on employee-owned devices are expected later this year.

A new Individual-Liable Devices Policy permits employees who have purchased their own BlackBerry smartphones and have been connected to a BlackBerry Enterprise Server to access their personal email and calendar and make calls on their personal voice plan when the device is locked. It also prevents users from accessing organizer data from within social networking applications on their BlackBerrys.

These employee liable and corporate liable features are also expected to become available to businesses that use BES Express to connect employee-owned devices later this year.

Here are more highlights on the upcoming features:

Single sign-on allows end users and administrators to directly and securely access BlackBerry Web Desktop Manager and BlackBerry Administration Service once they’ve signed in to the network without the need to re-enter their user ID and password. Smartphone users can be allowed access to the intranet, files and business systems “behind the firewall” directly from their BlackBerry without the need to enter their network password with the device already authenticated via Active Directory and BlackBerry Enterprise Server.

New security self-service options for end users – End users with BlackBerrys connected to a BlackBerry Enterprise Server now have access to new self-service features in BlackBerry Web Desktop Manager, including the ability to reset their device password and lock the device, or remotely delete all device data and disable it in the event that it is lost or stolen. Previously, these functions could only be performed by contacting their IT administrator. (IT administrators can allow or disallow these self-service features.)

Flexible URL-based smartphone authentication – IT administrators can now assign different authentication requirements for specific URLs. For example, 2-factor authentication can be enabled for specific internal business systems containing customer information while no authentication may be required to access the Web.

Support for additional web browsers has been added to enable access to the BlackBerry Administration Service for IT Staff and BlackBerry Web Desktop Manager for employees via the latest versions of popular web browsers, including Google Chrome 4.0, Internet Explorer 8, Mozilla Firefox 3.6 and Safari 4.

Standardized BlackBerry Administration Groups for IT staff – BlackBerry Enterprise Server 5.0.2 ships with a set of predefined administration groups for IT administrators to quickly assign permissions and access to BlackBerry Administration Service for different IT staff responsibilities, including junior IT staff, help desk and senior administrators. These predefined administration groups reflect best practices and can help IT departments standardize permissions across their staff.

IT policy reconciliation – This new feature gives administrators the flexibility to leverage group administration to deliver IT policies to end users. IT policies can be assigned to groups and a blended IT policy can be delivered to the end users device based on the groups they belong to.

Support for Windows Server 2008 R2, upcoming support for SQL Server 2008 R2 and all new support for MS Hyper-V 2008 have been added to the BlackBerry Enterprise Server platform certification list. These continue to keep BlackBerry Enterprise Server compatible with leading business, network and communications systems in the market today. SQL Server 2008 R2 is expected to be supported within 30 days of release.

Brazilian Portuguese has been added to the languages supported, making BlackBerry Enterprise Server 5 now available in 7 languages, including English, French, Italian, German, Spanish, Japanese and Brazilian Portuguese.

  • Eric

    For those who had are having issues getting SSO to work I wrote up a how to at my blog. The documentation is not detailed enough to complete.…

  • Tom Anderson

    BlackBerry Enterprise Server Express was new to us, but we could immediately see the attraction. Lots of employees want to use their own personal phones for work purposes, but traditionally we’ve been quite restrictive in allowing them to do so.
    It took us a fair while to install the software, but once it was up and running it didn’t take long to get to grips with it. Confiiguring settings and distributing apps to one or many users was a breeze and most IT admins will immediately be able to find their way around the clean and straightforward web interface.
    For a company of our size, it provided just about the right level of control over users’ smartphones. You can’t go wrong with BlackBerry Enterprise Server Express – it allowed us to provide secure mobile access to many more employees, and didn’t cost a penny.
    It’s a clever way for BlackBerry to offer support for its phones without the overheads of a managed service.