RIM has been trying to address an issue with BlackBerry Messenger 5.0 for some time now that involves a disappearing BBM icon after installation. The issue is that the latest version of BBM is not compatible with certain OS versions and RIM has addressed this by leaving the following note on App World:
1. Before downloading, please back up your contact list by displaying the menu within BlackBerry Messenger – Options – Back Up. (Available for BBM 5.0 and 5.0.1 users)
2. Please ensure that you are using RIM or carrier approved BlackBerry Device Software to avoid compatibility issues that may result in loss of the BBM icon. For more information, read article KB23968.
3. After installing the new version of BBM, please restart your device.
According to KB22308, “This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.”
Apparently App World can’t check if you have the proper version of your OS installed and for the many BlackBerry users out there who don’t care or know how to upgrade their OS, this is a major source of frustration. Also, if you’re going to be in the consumer smartphone business, you can’t be pointing customers to a knowledge base article – that’s not user friendly in any way, shape or form.
Here are the minimum required OS versions to avoid the disappearing BBM icon:
There was no mention in App World 2.0 announcements about addressing OS checks versus applications and considering BBM is such an integral part of the BlackBerry experience, this is a pretty shocking oversight.
Have you had your BBM icon disappear?