Zendesk has announced that they now offer Zendesk for BlackBerry – an app that lets customer support agents use the Zendesk ticket system from their mobile. The app’s workflow capability allows agents to receive and respond to customer support requests in real time, as well as log support issue details for follow-up. New Zendesk users can also create an account directly from Zendesk’s BlackBerry mobile help desk app. Features of the app include:
- Access all your customer support ticket views
- Update existing tickets and add comments for follow up
- Create new support tickets
- View entire ticket threads
- Create new accounts on the fly
More information about the service is available from zendesk.com/blackberry.