SquareTrade Releases Data About Smartphone Reliability and Accident Rates

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smartphone reliability

SquareTrade, a company that provides extended warranties and insurance for smartphones, released some data they collected about the various smartphones, their return rates and reliability. Here are some highlights:

  • The iPhone 4 has the greatest reliability with 2.1% experiencing a non-accident related malfunction in the first year.
  • Motorola and HTC came in at 2.3% and 3.7% malfunction rates in the first year, respectively.
  • BlackBerry devices had the lowest first-year accident rate, at 6.7%.
  • iPhone 4 had the highest first-year accident rate at 9.4%.

This seems in line with what we know about BlackBerry and iPhone. How many iPhone users do you know who have a cracked touchscreen in the first year of owning a device? By contrast, I have dropped my BlackBerry countless times and it keeps on ticking. In terms of reliability, I have had many devices brick for apparently no reason and the iPhone doesn’t have the same software issues. We can expect to see these numbers change significantly in RIM’s favor with QNX.

  • http://twitter.com/BlackBerrySith Sith_Apprentice

    BlackBerry devices rarely ever die. This is a simple case of users being unaware and uneducated. Nearly everything can be fixed with a software load.

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