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Archive for the 'Ask Us!' Category

Ask US! My Filters Stopped Working

Thursday, October 20th, 2005

Julie asked us,
I had setup a few filters to help me organize my email a bit better but yesterday some stopped working. I have already checked to see if my filters are still listed in Desktop Manager, which they are. Other than that, I’m not too sure what I can do.
If filters just stopped […]

Ask Us! Missing IPPP For BIBS Service Book

Monday, October 17th, 2005

James W. asked us
I downloaded software from to sync tasks and memos. I’ve installed it on the Blackberry and set up my account at I’ve run the configuration wizard for the software, but I’m getting a message saying:
“Network error. Unable to contact server.
( Could not find a service book entry for IPPP)”
I looked […]

Ask Us! Application Loader Icon is Missing

Monday, October 3rd, 2005

Ryan asked us,
I am fairly new to the Blackberry world and didn’t know that 3rd party programs could be loaded on to the Blackberry device. So when I found out about3rd party games for the Blackberry device I got pretty excited, because I am getting tired of Brick Breaker. Anyways I went ahead and […]

Ask Us! Switching Blackberry Devices

Thursday, September 29th, 2005

Wei asked us,
I’m getting duplicate emails to my Blackberry device and can not figure out why. I currently have a 7520 on Nextel which receives my work and Gmail emails. My work email is fine, but every Gmail email gets duplicated.
When it comes to duplicate emails, it’s usually always the case where you have setup […]

Ask Us! Blackberry Desktop Manager Remains In ‘Working’

Friday, September 23rd, 2005

Julie asked us,
Everytime I connect my Blackberry to my computer, Desktop Manager gets stuck on ‘working’ and I am unable to access the program. I already reinstalled Desktop Manager but that didn’t fix it.
There is a problem with the handheld, preventing communication with the desktop, so reinstalling Desktop Manager will not work. You will need […]

Ask Us! Can Receive Email But Not Send on Blackberry

Thursday, September 22nd, 2005

Joe asked us,
For some reason beyond my comprehension, I stopped being able to send email through my Blackberry. However, I can still receive email just perfectly fine.
If you have installed the software for either BlackBerry Desktop Redirector or BlackBerry Enterprise Server, it is possible that a Desktop [CMIME] service book is now present on […]

Ask US! Wallpaper Does Not Change

Monday, September 19th, 2005

Julie asked us,
Well the company has finally upgraded to 4.0 and I was playing with the new features, including the ability to change the background image. However, everytime I try to change it, the home screen stays blank.
What happened is the handheld Content Store database has become corrupt or the memory of the handheld contains […]

Ask US! New Icon on My Home Screen

Friday, September 9th, 2005

Kelly asked us,
I have this new icon on my home screen and have no clue what it is, it sorta looks like a square butterfly.
That butterfly icon is actually a book icon, to be specific it is the service book waiting icon. It indicates that a service book that must be accepted by the user […]

Ask Us! Kicked Off Blackberry Enterprise Server

Thursday, September 8th, 2005

Richard asked us,
For some reason it seems like I got kicked off the company BES, my reply to email address is now instead of my email address. I also see the icon to activate my enterprise even though my Blackberry browser is still showing. I checked with my administrator and they say my […]

Ask Us! Address Book Is Not Displayed

Friday, September 2nd, 2005

Jenny asked us,
For some reason my address book disappeared, however when someone calls or I’m calling a person the appropriate name for the number still displays. This leads me to believe that my address book is still there, just that I can’t see it.
The handheld address book is set to filter a Category to which […]

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