EditorialsPage 2 of 37

Typing on the BlackBerry Storm 2 versus the Storm 9530

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In our first series of posts comparing the BlackBerry Storm 2 (Storm2) and the Storm 9530, we’re going to compare the relative typing experience.

I have been using a BlackBerry Storm for some time now, and while the typing experience is incredibly slow compared to something like the Bold, it’s not a fair comparison. A more fair comparison would be with the other touchscreen devices on the market.

Having used both devices for a while now, I thought I would put together a little video and some impressions about the relative typing experience on the Storm 9530 and the Storm2.
Click through to read more about the Storm2 versus the Storm 9530 typing experience

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Apps preloaded on the Verizon BlackBerry Storm2 and alternatives UPDATED

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Verizon_BlackBerry_storm_9550

Today is the first day of owning a BlackBerry Storm 2 and as with every BlackBerry, you can get apps preloaded, from App World, and from third party stores such as ours.

In general, carriers do a fairly bad job at preloading your device with applications that are useful. Alternatively, there are a ton of great apps in App World and elsewhere that anyone can download. So let’s take a look at the state of the apps for the Storm2 at launch.
Click through to see what is available for the Storm2

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Apple versus RIM versus Palm in smartphone demand

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RIM_APPLE_PALM

It seems the economy is starting to pull itself back together as consumer buying plans are at record levels this holiday season. The three major smartphones being discussed this season are Apple’s iPhone 3GS, the Palm Pre and RIM’s latest (Storm2 and the 9700).

ChangeWave recently conducted a survey with a relatively small sample size, only 4,255 respondents, and from that they have extrapolated some data about the smartphone industry and buying patterns. Since the survey sample is so small, and we can’t be sure of how representative the sample is of the total North American market, we should obviously take these results with a grain of salt.
Continue reading about the iPhone versus BlackBerry versus Palm Pre according to ChangeWave

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BlackBerry Storm 9530 OS 5.0.0.328 impressions

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blackberry_storm_9530_os_5

I have to say, Verizon made my day/weekend with their official BlackBerry Storm 9530 OS 5.0.0.328 update. While I am not using the latest OS build on a Verizon 9530 (actually TELUS), installing it on any 9530 is very easy.

If you’re a Verizon customer, you can simply grab the update from Verizon and install it like you would any OS. If you’re on another carrier, you have to remember to delete the vendor.xml file, allowing you to use the OS update for your carrier. You will find the XML file at:

C:\Program Files\Common Files\Research In Motion\AppLoader
Click through for more about the latest OS update for the BlackBerry Storm 9530

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BlackBerry Messenger can help your small business stay organized

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BlackBerry Messenger 5.0

I have been using BlackBerry Messenger for some time now to organize projects around the office, and I have to say, it is providing some serious competition to my previous solution, Basecamp by 37signals. With the latest updates to BBM, the BlackBerry is an even better tool for SMB (Small to Medium Business).

While BBM doesn’t have all the functionality that Basecamp provides, it does address some core features and it is a solid platform on which to collaborate. Here is a quick guide to using BlackBerry Messenger to run your small business:

Click through for a simple guide to using BlackBerry Messenger in your small business

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Verizon BlackBerry Storm 2 9550 impressions and details

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blackberry storm 9550

The new BlackBerry Storm 2 9550 by Verizon is shaping up to be the BlackBerry touchscreen device we’ve all been waiting for. I remember back when Mike Lazaridis was taking criticism for the original Storm and his response was “sorry it was the number 3 selling smartphone in North America. I wish it could have been number 1.” Well this is the second time out the gate and they definitely have it right this time.

Will sales of the Storm 2 beat the original Storm? If the hardware is the deciding factor I would say yes. But what about all those who have bought the original Storm? How many will upgrade? How many new touchscreen BlackBerry users will this device convert? These are all questions that will have to wait to be answered until after the device launches, which we expect to happen in early November. Some are suggesting late October and this could also be true. We’re seeing a lot of leaks happening which means we are approaching launch date. Until then, lets take a look at the pre-release version of the Verizon BlackBerry Storm 2 aka 9550.

Click through to read more about the Verizon BlackBerry Storm 9550

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Verizon BlackBerry 9550 aka Storm 2 – What Do You Want To Know?

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Verizon Storm 2 - 9550

Although it seems like an eternity, the BlackBerry Storm has only been for sale for almost a year.  RIM went back and reworked with mechanics of their touch screen and cooked up a new(er) operating system. 

Now, we at BlackBerryCool.com have gotten our hands on a pre-released 9550.  Yes, the screen rebound is much better, thanks to the shortened travel distance, and we’re enjoying the more responsive keyboard.  Both of these aspects have been significantly improved. 

Instead of writing a review of a pre-release device, we’d like to know what burning questions you have about the device.  We’ll work to answer them.  Again, considering that this is a pre-release device, there are still bugs, quirks and gremlins clearly running wild. 

So drop us a line on what you’d like to know and we’ll do our best to answer your questions!

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RIM 2nd Quarter Fiscal 2010 Financial Results Overview

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RIM’s 2nd quarter fiscal 2010 financial results conference call began at the close of the markets, at 5pm, Thursday, September 24th, 2009.

Before we begin a breakdown of RIM’s 2nd quarter fiscal 2010 financial results, there are a few BlackBerry Cool articles worth reading:

Rearch in Motion’s 1st Quarter Fiscal 2010 conference call

Lessons for App World – Keep your Market Open For Developers

App Store Numbers are Deceptive – Beware of Bulk Apps RIM

Improving the App World Experience

RIM vs Carriers – Balsillie and Lazaridis Strategies to Push App World

The reason these links are important is because RIM talked a lot about how BlackBerry is becoming “mainstream.” This is because RIM is seeing a tremendous growth in the consumer market. It’s not that the enterprise market is shrinking, but that the consumer market growth is so large, it is basically overwhelming the enterprise market.

As per usual, Jim Balsillie took the call and updated investors on the 2nd quarter for the fiscal year ending 2010. Revenue was very strong at 3.5 billion, up 37% from last year.

This quarter saw 2 new smartphones introduced to the market, the BlackBerry Tour 9630 and the BlackBerry Curve 8520. While the Tour was an important addition to the BlackBerry lineup, it was not the focal point of the conference call. The BlackBerry Curve 8520 was the center of attention during this quarter’s report.

Net subscribers for the 2nd quarter were at the lower end due to the nature of the devices released. The Tour in particular is an upgrade device and not necessarily a device that brings new subscribers. The 8520, on the other hand, is the ultimate device for bringing in new BlackBerry subscribers. The device appeals to consumers as well as international users, due to the low price point. BIS users have steadily increased, and RIM’s customer base is seeing over 80% come from non-enterprise subscribers.

This doesn’t mean that RIM has forgotten about enterprise users. Keep in mind that enterprise is what provides RIM with a competitive advantage and while consumer may become a larger share of revenue, enterprise is still crucial to the brand. The BlackBerry MVS system as well as some upcoming enterprise features will help stimulate a steady growth in enterprise users.

One of the more interesting discussion points surround this conference call was the focus on the international component of RIM’s business. About 1/3 of RIM’s new subscribers were located outside of North America. With 9.2 million devices expected to ship in the 3rd quarter, this will likely come from North America as these devices are in the higher end of the price and feature spectrum. On the other hand, this figure of 9.2 million will become significantly increased in future quarters when RIM launches more low end devices that appeal to an international market.

ASP, or average sale price, is another focus of RIM’s conference call. Many of the investors who called in with questions wanted to know more about this. RIM continues to lower the ASP while marketing campaigns and great partnerships with carriers further lowers the cost of owning a BlackBerry. Jim Balsillie hinted towards some upcoming “integrated marketing campaigns” which sounds interesting, but is too vague to comment on.

As previously mentioned, the Curve 8520 was the focal point of this conference call. The Curve 8520 for GSM networks is the first with the touchpad and is the first BlackBerry to offer the standard BlackBerry services at a pricing point that is more “international.” In Europe and Latin America, the 8520 has seen incredible sales because its pricing point makes it competitive in local markets. Latin America has seen double digit growth!

The 8520 exposes the new face of RIM which is an international company. More so than any other quarter or year, RIM is seeing sales of BlackBerry devices all over the world. Countries such as Indonesia, Thailand, Venezuela and Mexico, are all purchasing the 8520, the affordable BlackBerry.

Not only is the 8520 exposing an international side of RIM, but it also brings to light the fact that RIM is becoming increasingly a consumer smartphone manufacturer. As the smarpthone industry progresses, we’re seeing the line blur between enterprise and consumer, and a device that has been traditionally meant for business users, is now a device for the average user.

Back to School promotions were very effective due to this shift. Back to School during this fiscal quarter have been the most successful yet. In France, 3 carriers had a special rate plan and a lower pricing point for the 8520, making it more attractive for a larger market. Students are a real opportunity within the consumer market, and RIM is reaping the rewards of this consumer/enterprise split.

We can all agree that a smartphone is nothing without a solid developer community. RIM knows this and has invested heavily in their developer community. It seems RIM believes web application development is the future of smartphone applications, and the developer community is being given tools and resources to help further this type of development. According to Jim, web application development brings together the best of Java and the best web development.

In terms of popular applications, social media is on top. BlackBerry users have downloaded over 20 million social network type applications including MySpace and Facebook. Second in line came radio applications such as Slacker and Pandora, which have seen over 7 million downloads.

The news about the Torch Mobile acquisition was minimal, and RIM only mentioned that the acquisition would be beneficial for developers and provide a platform that was on par with the market. Something that has not been mentioned, is that RIM has bought into the development of Webkit. By purchasing Torch Mobile, RIM now owns developers who are part of the core contributors to the open source technology that drives much of the smartphone web browsing technology. If they wanted to, RIM could leverage these contributors to insert code into the open source platform that was beneficial to the BlackBerry platform, but not necessarily to the other smarpthones. This is purely conjecture on the part of BlackBerryCool.com and was not part of the conference call.

We’ll bring you more on the questions posed after the RIM 2nd quarter fiscal 2010 conference call soon. Feel free to comment your thoughts and opinions about RIM’s situation in the 2nd quarter, and we’ll discuss.

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Smartphone research comparing iPhone and BlackBerry often flawed

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The research behind iPhone and BlackBerry comparisons that is making its way into the mainstream media is almost always flawed. The media loves to talk about the prolific nature of the iPhone and how technologically advanced its users are, while almost implicitly ragging on BlackBerry.

A recent study claims that iPhone owners are much more likely to download apps and get involved with social networking than their BlackBerry-owning counterparts.

The study shows that about 72% of iPhone users are likely to have downloaded at least 10 third-party apps, but 73% of BlackBerry users have picked up five apps or less. The researchers add that iPhone owners are more willing to buy their apps than BlackBerry owners.

When it comes to downloading third party apps, this study failed to recognize that bulk apps, shouldn’t be recognized as multiple applications. They are essentially the same app, templated and replicated by changing a few small pieces of data. This is where RIM shines in that App World isn’t filled with the same amount of useless garbage.

With regards to social networking, the researchers found that roughly 71% of Apple users have a Facebook account versus 44% of BlackBerry users. Twitter follows a similar trend with 26% for iPhone versus 15% for BlackBerry.

Social networking discrepancies is a demographics issue, not a device issue as the research implies. While BlackBerry is moving its focus to the consumer market, it still has years of enterprise users behind it and this could be skewing the numbers. In the end, we all know that the BlackBerry is an incredibly powerful social networking tool. Whether or not the older BlackBerry demographic is using these services is another matter.

One element of the research that I find particularly flawed, is the research that says 83 percent of users prefer apps that cost below $5. This is a consistent mistake that researchers make. They think that just because you have asked someone what they want to pay for something, that that information is somehow valuable. The truth is that everyone wants to pay the minimum, and if possible, get it for free. The reality of the situation is that if your app is well designed and provides a tangible benefit to the user, the $5 benchmark is meaningless. Just look at TetherBerry, it’s a $50 application that is one of Mobihand’s best sellers.

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More on Wired’s 5 things article from BlackBerry Cool readers

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Yesterday’s article had a great response from BlackBerry Cool readers, and it’s important to follow up with some points to consider. Special thanks goes out to Peter Werry from Multiplied Media for help with the article.

On RIM and the Consumer Space

It’s important to note that the consumer space is getting an incredible amount of internal focus at RIM. This is evidenced by the fact that RIM refer to themselves as “BlackBerry” rather than “RIM” at trade shows, they release numerous updates for App World, and they have expanded the BlackBerry Developer Conference to almost twice what it was last year. Last quarter alone, we saw RIM nearly double their total sales in the consumer space. All signs are pointing towards the consumer space being a key market for the smartphone industry and RIM isn’t about to ignore it.

On Security and the BlackBerry Browser

In everything they do, RIM never forgets that security and reliability are the key to a successful enterprise product. However, just because there needs to be a focus on those two features doesn’t necessarily mean the browser and other aspects of the device have to suffer.

RIM has made public comments about their intentions to improve the browser. TD recently released a speculative report on the subject as well. While security and reliability no doubt remain a key focus of the platform, RIM has made obvious moves towards improving their browser and making it more consumer focused. This is evidenced by their acquisition of Torch Mobile for their WebKit software. We could all agree that RIM’s browser tends to fall short in the consumer world, and we can be fairly confident they will be able to bring it to a level that will make them an industry leader in the mobile browser space once again.

On the Issue of WiFi and Pricing

In yesterday’s article, it was suggested that WiFi is left out as a feature on some devices in order to allow for price flexibility. The truth is that it can actually become more costly for RIM to create two versions of a device, one with and one without WiFi. This is because of the costs associated with developing for different hardware configurations, and the administrative costs of treating them as separate entities. The decisions to go with or without WiFi are mainly driven by the carrier. Generally, RIM is very constrained by carrier demands.

On the Topic of App World

A few BlackBerry Cool readers have been very adamant that App World has essentially been a development disaster. The theory is that management got freaked out that they were missing some huge opportunities for growth and they pushed the application to release before it was ready. RIM has done a good job of upgrading App World to fix the bugs, but much of this should have been happening before launch.

The question for the future is: will RIM step up its game as it has been doing so far to meet the consumer market demands?

RIM may have to essentially re-write most of their key components, and expose much more of the device capabilities to 3rd party developers. Eventually, it’s all going to come down to which device has the best apps, the best network, and the best device capabilities. Look to the first quarter of next year to see if RIM will continue to lead.

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