Rogers sent out an email telling reps that beginning September 10th, new BlackBerry users will have to use their BlackBerry to register their BIS email and they’ll no longer be able to do so online via the web portal. Online BIS activation is still possible with other carriers such as Bell, but Rogers has decided to opt out. Rogers says that they have been receiving a high volume of password related support calls, and since the device doesn’t require the password, they’re cutting support costs. It’s likely that more carriers will follow suit.
Here is the official email Rogers sent out:
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