Tag: administration

Zenprise enables large scale BlackBerry management and locating

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deviceagent

Zenprise is announcing the launch of Device Manager, a new module for Zenprise MobileManager that enables organizations to remotely manage BlackBerry devices. The system will pinpoint the exact location of a missing BlackBerry, while also enabling remote management of BlackBerry devices.

This announcement from Zenprise represents a significant jump in empowering enterprise to mobilize their business. MobileManager will help desk personnel and BlackBerry administrators to find lost or stolen devices, proactively monitor and diagnose device issues and audit devices for third party applications – all leading to significant cost savings, improved service levels and corporate compliance.
Click through to see a full breakdown of new admin and location services from Zenprise

CA offers role-based BlackBerry administration

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CAJosep has tipped us off to Mobile Device Manager by CA, which aims to automate mundane and repetitive tasks, such as locking and unlocking devices, and setting up IT policies. By attributing BlackBerry security profiles to particular roles in a company’s Microsoft Active Directory, a lot of the bare-bones administration can handle itself.

* Leverages BlackBerry Enterprise Server IT policies to deliver over-the-air (OTA) management from a web-based interface, including device lock/unlock and data wipe to prevent access to data on lost or stolen devices
* Automated role-based device security and configuration enforcement and lifecycle management leveraging Active Directory data
* Automatic disabling of devices upon employee termination
* Customizable workflow for approvals, escalations, event management, and support processes
* A Bulk Addition feature that enables administrators to quickly roll out large numbers of devices

Windows Mobile and Symbian versions of the software are also in the works.

Tips for reducing BES administration stress

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StressA reader just let us know about a Zenprise report they were going over, which included some crazy numbers about e-mail and stress in the workplace.

The survey found that 36% of respondents indicated that their job is ‘stressful’ or ‘extremely stressful’. However, when email is down, 74% of respondents indicated that their job is ‘stressful’ or ‘extremely stressful’. Only air traffic controllers and police officers were viewed as having jobs more stressful than that of an IT administator whose email system is down!

Wow. Respect to the IT admins out there who are dealing with stress levels comparable to that of cops. The report had a few pointers that might help keep that blood pressure down, like “be ready to assemble a cross-functional SWAT team to quickly resolve BlackBerry issues” and “consistently monitor & audit your Active Directory infrastructure”.

Thanks, Chris!

Full tips behind the jump.