Tag: BISPage 4 of 10

RIM has isolated and resolved the BIS outage

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The WSJ is reporting that RIM has isolated and resolved the BIS issue that affected some BlackBerry customers this morning.

“Some customers may still experience delays as email queues are processed,” RIM said in an emailed statement. “RIM is continuing to investigate the cause of the issue and apologizes for any inconvenience.”

According to a Sprint spokeswoman, Crystal Davis, the outage was caused when something went awry during a maintenance check. She goes on to say the outage began at 3AM and even though users were experiencing delays in receiving emails, BBM was not affected.

Anyone still experiencing slow email on BIS?

China Mobile and RIM announce plans for BIS, SCDMA and LTE

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China Mobile and RIM have announced plans to support TD-SCDMA and TD-LTE technologies for the BlackBerry solution. China Mobile and RIM have also announced that they plan to launch BIS and BlackBerry for small to medium-sized businesses and enterprise.

BIS is expected to be available in 2010 by China Mobile. BIS will also be complemented with customized content through services such as Mobile Market, FETION and other Web-based services.

With all the news coming out about BlackBerry in China, take the time to read Owen Wong’s Everything You Ever Wanted to Know About BlackBerry in China.

Everything you ever wanted to know about BlackBerry in China

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First of all, I’d like to introduce the mobile operators in China. As you may know, there are now three mobile operators in mainland China. The biggest is China Mobile, which owns TD-SCDMA found in UMTS networks in China. China Unicom is another, and it owns WCDMA and has recently launched the iPhone. The third is China telecom which owns CDMA2000.

BlackBerry is just beginning to become popular in China but there are still some major barriers. Many of my friends use a BlackBerry, but RIM has not established any retail outlets or simple means to buy their devices. Most of us get our Blackberry phones as smuggled goods or from friends abroad. China Mobile now offers BES (BlackBerry Enterprise Server) with the Blackberry 8700, but it comes at a very high price, about 398 RMB- 598 RMB/month ($60 to $85 USD). This is all going to change very soon. The latest news is that China Telecom have announced BIS support, and they are going to be shipping the BlackBerry Storm and Tour in the near future. China Mobile are also rumored to be releasing the BlackBerry Curve 8900 and Bold2 (not sure) soon. We have also heard from an official at China Unicom, who has confirmed they are in talks with RIM, so we will hopefully see some BlackBerry devices from them as well. Overall, China is going to see a big surge in devices around all of mainland China.
Continue reading about BlackBerry in China and what RIM can do to succeed

Are you experiencing a BIS outage?

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There are reports all around that the BIS is down across North America. Personally, I never notice these things when they happen because I’m on a BES, but I feel for everyone affected. The outages are reported with AT&T, Verizon, and T-Mobile. Again, there are so many reasons why the BIS might be down that it’s impossible to speculate, but if multiple carriers are affected, it’s probably a node somewhere in RIM’s network.

Are you experiencing an outage? Where are you and who is your network provider?

Want to Know If You’re On BIS 2.8?

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If you’re here, you likely have heard, RIM has rolled out BlackBerry Internet Service aka BIS 2.8. One of the features that has been added to this release is the ability to synchronize Gmail contacts to your device. Unfortunately, providers oftentimes don’t give you any notice that they’ve updated and finding the version of the BIS that you’re on can be a pain. Fortunately, I’ve dug up a way for you to be able to tell whether it’s been updated to BIS 2.8. Thanks to RIM’s help section, it explains where you can turn the contact synchronization on and off, via the menu system.

It states:

1. On the BlackBerry® Internet Service web site, in the left pane, click Email Accounts.
2. Click the Edit icon beside your Google Mail™ email address.
3. Select the Contacts check box.
4. Click Save.

After you finish: To stop synchronizing your contacts, clear the Contacts check box.

So if you don’t see this option, you’re not on BIS 2.8 yet. If you do see this option, you’re all set! Remember, you have to be running OS 5.0 to use this feature.  Let us know if this feature is available from your provider in the comments.

via Nan Palmero | Power User

The BlackBerry solution launches in Saudi Arabia

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RIM, in partnership with Zain Saudi Arabia and Alcatel-Lucent, have launched the BlackBerry solution in the Kingdom of Saudi Arabia.

Alcatel-Lucent is leveraging its strong local presence in the region to provide Zain Saudi Arabia with the project management, end-to-end implementation, installation, commissioning and on-going support for delivering the BlackBerry solution to the Saudi market. With Alcatel-Lucent managing integration and deployment, Zain Saudi Arabia can focus on managing subscribers and providing adequate customer care.

When the program launches, Zain will be offering its customers the BlackBerry Curve 8900, BlackBerry Bold 9000, BlackBerry Pearl 8120 and BlackBerry Pearl Flip 8220. Customers will also have access to BES and BIS.

Hopefully Saudi Arabia will also be able to get their hands on some of the latest devices that will be launching this fall in North America.