Tag: blackberry activation

Troubleshooting & Resolving BlackBerry Activation Issues

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By Ahmed Datoo, VP marketing, Zenprise

Zenprise is partnering with BlackBerry Cool to address how to resolve some of the most common BlackBerry activation problems. Through a series of 10 articles, readers will learn how to identify key log file errors, tests and configurations critical to identifying the root cause of enterprise activation issues. The articles will explore common failures in the four unique stages of the activation process: stage 1 – activation, stage 2 – verifying encryption, stage 3 – receiving services, and stage 4 – slow synchronization process. Special thanks to Brian Bernard at RIM for providing the content for this troubleshooting series.

In this second article, Zenprise addresses a stage 1 activation problem where the BlackBerry device continues to display an error message, ?€œplease contact your system administrator.?€�
Continue reading how to troubleshoot common BlackBerry activation errors

Troubleshooting and Resolving BlackBerry Activation Issues

Comments

blackberry activation

By Ahmed Datoo, VP marketing, Zenprise

Zenprise is partnering with BlackBerry Cool to address how to resolve some of the most common BlackBerry activation problems. Through a series of 10 articles, readers will learn how to identify key log file errors, tests and configurations critical to identifying the root cause of enterprise activation issues.

The articles will explore common failures in the 4 unique stages of the activation process: stage 1 activation, stage 2 verifying encryption, stage 3 receiving services, and stage 4 slow synchronization process. Special thanks to Brian Bernard at RIM for providing the content for this troubleshooting series.

In this first article, Zenprise addresses what to do when a BlackBerry device is missing an Enterprise Activation icon on the home screen. For BlackBerry administrators, users experiencing this problem will typically not get past the first stage of the activation process (i.e., activation stage).
Continue reading this solution guide for resolving BlackBerry activation issues