Tag: blackberry knowledge base

RIM Addresses Missing BBM Icon with App World Warning and KB Article


BBM icon

RIM has been trying to address an issue with BlackBerry Messenger 5.0 for some time now that involves a disappearing BBM icon after installation. The issue is that the latest version of BBM is not compatible with certain OS versions and RIM has addressed this by leaving the following note on App World:

1. Before downloading, please back up your contact list by displaying the menu within BlackBerry Messenger – Options – Back Up. (Available for BBM 5.0 and 5.0.1 users)
2. Please ensure that you are using RIM or carrier approved BlackBerry Device Software to avoid compatibility issues that may result in loss of the BBM icon. For more information, read article KB23968.
3. After installing the new version of BBM, please restart your device.

According to KB22308, “This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.”
Continue reading ‘RIM Addresses Missing BBM Icon with App World Warning and KB Article’

BIS 3.1 Features and Documentation Published by RIM


You have probably been enjoying the read/unread Gmail sync that comes with BIS 3.0 and everyone is looking forward to BIS 3.1. RIM has published the documentation for BIS 3.1, and the wireless contact sync features we can expect include:

Wireless Contact Synchronization
Two-way wireless synchronization with Alt-N MDaemon v11 via SyncML, Windows Live Hotmail and Yahoo! Mail contacts and the Address Book on the BlackBerry smartphone:

  • Synchronize contacts quickly and easily to the BlackBerry smartphone
  • Add or edit Contacts and the Contacts are automatically updated, whether they are updated on the computer or BlackBerry smartphone
    • Note: Wireless contact synchronization with Alt-N, Yahoo! Mail and Windows Live Hotmail occurs every four hours. This means that a delay of up to four hours may occur when making a change on the handheld or on the BlackBerry smartphone.

    Underneath these features in the notes section, RIM has included some very important exceptions to the above features including:

    • Yahoo! Mail Categories/ Windows Live Hotmail Contact Groups/ Alt-N Groups are not supported in this release. Category and/or Contact Group distribution lists will not be synchronized.
    • The use of wireless contact synchronization with Yahoo! Mail and/or Alt-N requires BlackBerry Device Software 5.0 or higher and a Yahoo! Mail and/or Alt-N integration with BlackBerry® Internet Service.
    • The use of wireless contact synchronization with Windows Live Hotmail requires BlackBerry Device Software 6.0 and a Windows Live Hotmail integration with BlackBerry Internet Service.

    Continue reading ‘BIS 3.1 Features and Documentation Published by RIM’

    BlackBerry Knowledge Base: enhanced webmail accounts


    RIM has released a BlackBerry Knowledge Base article explaining which webmail accounts have enhanced BIS integration. While this may seem extremely boring, it’s actually pretty important, as the knowledge base effectively indicates which webmail accounts receive push-like email delivery speeds. Check out the list below to see if your webmail account is the recipient of a little extra love from the boys and girls of Waterloo.

    Enhanced integration of webmail accounts is available with the following service providers:

      * AOL
      o Near real-time delivery of email messages
      o AOL Mail icon on the BlackBerry smartphone Home screen
      * Yahoo!
      o Near real-time delivery of email messages
      o Yahoo! Mail icon on the BlackBerry smartphone Home screen
      * Gmail
      o Near real-time delivery of email messages
      * Windows Live Hotmail/MSN
      o Near real-time delivery of email messages
      o Premium account is no longer required for BlackBerry Internet Service email account integration
      * Hostopia
      o Near real-time delivery of email messages
      * GoDaddy
      o Near real-time delivery of email messages

    Enhanced webmail integrations for the BlackBerry Internet Service

    BlackBerry Multimedia Support Knowledge Base


    Have you recently purchased one of those fancy new BlackBerry devices with multimedia features? Have no idea what types of media your BlackBerry supports? Worry not, your friends at RIM have your back, and have published a BlackBerry Knowledge Base stating which media formats work with your BlackBerry. Click the link below for the knowledge base, as well as handy instructions on how to transcode audio and video files for the Media application.

    BlackBerry Multimedia Support Knowledge Base
    How to transcode audio files


    BlackBerry Desktop Software contains critical security flaw


    RIM has posted a Knowledge Base article describing a critical security flaw within the BlackBerry Desktop Software. The flaw has been confirmed by Secunia, a leading vulnerability intelligence provider. Here’s the problem as described by RIM:

    The BlackBerry Desktop Manager includes the Roxio Media Manager for managing media synchronization between the BlackBerry smartphone and the Microsoft Windows computer. The Roxio Media Manager includes a Microsoft ActiveX control used for retrieving and installing application updates. A buffer overflow exists in the DWUpdateService ActiveX control that could potentially be exploited when a user visits a malicious web page that invokes this control.

    For instructions on how to determine whether your system has been affected and patch the flaw, follow the link below.

    Updating an ActiveX control that the Roxio Media Manager uses (KB16469)

    |via BBNews|


    RIM releases new device diagnostic for self-testing BlackBerry hardware


    RIM has just released a new Knowledge Base article detailing how to use an on-device self-diagnostic tool to test hardware issues on your BlackBerry. The video above is from our friends at BlackBerryNews using the self-diagnostic tool (on a simulator, but still) to test vibration functionality. Pretty cool, huh?

    It appears as though this BlackBerry self-diagnostic works on all OS 4.2 devices and higher, including 4.3, 4.5 and 4.6. Besides the vibration function, bluetooth, audio, GPS, keyboard, trackball, LED and screen colour can all be tested.

    View BlackBerry Knowledge Base Article

    (via BlackBerryNews)