Tag: boxtone essentials

BoxTone introduces User Self-Service Module for BlackBerry


BoxTone have announced another product in their lineup, called the BoxTone User Self-Service Module. The latest product is aimed at enterprise IT staff and Managed Service Providers (MSPs) and it’s designed to help them save on the cost of supporting their mobile users.

This latest product allows users to effectively manage their own devices in an organization and resolve issues themselves, therefore taking a load off of the IT staff. Like any support system, BlackBerry and mobile IT admins spend a considerable amount of time troubleshooting issues that could have been handled by the user themselves.

Through a simple web interface, users can check the real-time status of their end-to-end mobile service from a standard browser and follow simple instructions to resolve issues and take action 7 x 24.

The BoxTone User Self-Service Module is also available as an on-device help desk. The application sits silently on your BlackBerry and proactively warns the user of pending risks and issues before service quality is impacted, and then seeks to resolve those issues without the user’s help.

For more information, including pricing, see the official BoxTone page.


BoxTone launch new mobile IT admin starter pack – BoxTone Essentials


Most users in the BlackBerry industry are familiar with the various mobile IT admin companies and BoxTone are among the leaders. BoxTone provide software and support for mobile IT administrators and they just launched a new product. Having received many requests for a mobile IT admin starter pack, they have launched the BoxTone Essentials.

The BoxTone Essentials package includes key capabilities from the core platform and modules packaged specially to help companies get started. This product is aimed at the entry level, for organizations of around 500 users. BoxTone have also included their SmartAlerts system which provides early warning of pending failures.

Features of BoxTone Essentials include:

  • End-to-End Visibility with the BoxTone Essentials Dashboard to see real time health across users and groups, BES, mail servers and carriers and drill down for more detail and take action.
  • Proactive Alerts with BoxTone Essentials SmartAlerting to be warned of pending issues and fix them before the user calls, such as high rescan rates/hung threads, carrier outages, SRP down or VIP issues.
  • The Answers with BoxTone Essentials User Console pinpoints the issue and directs resolution with knowledgebase full of simple repair instructions so you don’t have to be the expert.
  • Click to Fix with BoxTone Essentials 1-Click Fix-It so that you can quickly fix the issue without delay or the need to jump to other tools.

BoxTone Essentials is priced at under $10k for up to 500 users.

For more details, see the BoxTone Essentials site.