The voice of the BlackBerry community.
BoxTone have launched BoxTone 5.0 and there are some interesting updates to the product. The top 5 features you will see include:
1. Real-Time BlackBerry Productivity Tracking and Reporting
2. Controlling Employee Device Invasion
3. BoxTone Expert Connected for Remote Device Tracking
4. Roaming and Data Overage Tracking and Reporting
5. Expanded User Self-Service
Click through to read more about the latest features in BoxTone 5.0
w2bi have announced the availability of AetherPal 2.3, which allows administrative support for all Blackberry devices.
AetherPal 2.3 features:
AetherPal can support multiple operating systems, a feature that has been widely requested in the industry due to new smartphones constantly being introduced into the ecosystem. These multiple OSs are supported even if some are managed by BES and/or Microsoft SCMDM 2008.
When choosing BlackBerry administrative support software, it’s important to be informed about all the potential solutions as each provides a competitive advantage that may apply to your organization. For example, Zenprise and BoxTone are two BlackBerry administrative tools that provide similar services but both have advantages that make them better for certain organizations.
More information available from the AetherPal site.
Are there any organizations out there that are currently using AetherPal?
BoxTone have announced another product in their lineup, called the BoxTone User Self-Service Module. The latest product is aimed at enterprise IT staff and Managed Service Providers (MSPs) and it’s designed to help them save on the cost of supporting their mobile users.
This latest product allows users to effectively manage their own devices in an organization and resolve issues themselves, therefore taking a load off of the IT staff. Like any support system, BlackBerry and mobile IT admins spend a considerable amount of time troubleshooting issues that could have been handled by the user themselves.
Through a simple web interface, users can check the real-time status of their end-to-end mobile service from a standard browser and follow simple instructions to resolve issues and take action 7 x 24.
The BoxTone User Self-Service Module is also available as an on-device help desk. The application sits silently on your BlackBerry and proactively warns the user of pending risks and issues before service quality is impacted, and then seeks to resolve those issues without the user’s help.
For more information, including pricing, see the official BoxTone page.
Most users in the BlackBerry industry are familiar with the various mobile IT admin companies and BoxTone are among the leaders. BoxTone provide software and support for mobile IT administrators and they just launched a new product. Having received many requests for a mobile IT admin starter pack, they have launched the BoxTone Essentials.
The BoxTone Essentials package includes key capabilities from the core platform and modules packaged specially to help companies get started. This product is aimed at the entry level, for organizations of around 500 users. BoxTone have also included their SmartAlerts system which provides early warning of pending failures.
Features of BoxTone Essentials include:
BoxTone Essentials is priced at under $10k for up to 500 users.
For more details, see the BoxTone Essentials site.
We’re fast approaching WES 2009 and this year BoxTone is having a daily draw of laser etched BlackBerry cases by Coveroo. To win, you just have to follow @BoxTone_Lounge on Twitter and you might get randomly selected.
Once 1,000 Twits are following The Lounge, a random winner will be selected for a special prize.
Hope you win!
Join the BoxTone Lounge on Facebook.
Follow @BoxTone_Lounge on Twitter for your chance to win!
Follow BlackBerryCool on Twitter and join the discussion.
[Via]
Photo courtesy of BoxTone.
BoxTone will be hosting some great content at WES from their event The Lounge, sponsored by BoxTone. The Lounge will feature a variety of discussions during what they call the Birds of a Feather. Everyone is invited to stop by and hang out in The Lounge. We’ll be podcasting from The Lounge so you can also come meet BlackBerry Cool there. Check out some of the topics being discussed:
BoxTone will also be hosting a panel entitled, “Media Predictions: Top 3 Predictions in Next 3 years.” I’ll be presenting at this panel and although it’s not available to the general public, everything will be taped and made public soon after.
BoxTone just launched a free application for monitoring your BlackBerry’s health, and as someone who needs to count every kilobyte lest he be smoten by the Almighty Rogers Overage Charge, I can say this is a must-have for the heavy-duty BlackBerry user. Graphs show the progress of 24-hour monitoring of vital information like…
• Signal strength
• Battery remaining
• Memory free
• Data sent/received
• Calls made/duration
Solid app, and big ups to BoxTone for making the utility free to all. Hop in on the open beta at my.boxtone.com/insight.
BoxTone partnered up with Neverfail just before WES, and now they’ve got one more buddy to add to their friends list. Interchange works on SalesNOW, a CRM solution, and will be distributing BoxTone modules and services across the UK. BT and O2 are among some of their shared customers, big names both, and will surely work to both of their advantages. After getting back from the UK, I was actually kind of surprising how few people had heard of BlackBerrys…
Keeping with the ‘Long Weekend’ meme, we’ve decided to round up every audio interview from WES 2008. If you weren’t there, you missed quite a sight: Simon went completely bananas interviewing as many companies as possible, sometimes two at once. In honor of that dedication, you can find no less than six interviews in one post! Of course, you can always subscribe to our podcasts/interviews via RSS or iTunes…
We had a sit-down with Brian Reed from BoxTone about their lounge just as it was being torn down (pardon the noise). A big part of the conversation involved RIM’s set-up in Florida, how the convention went as a whole, and possibilities for the future. Brian’s been on our podcast before to talk about BoxTone, and they had plenty to show off on the showcase with their recent partnership with Neverfail. Big thanks to the BoxTone crew for setting up the lounge – it was a great spot to take a load off, meet people, and get ready to head off again. Only improvement I could think of is getting the Wii rolling like they were planning, and having the hotel set up some drinks there would have been sweet.
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