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BoxTone Software Certified for BES Express

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Mobile user management solution BoxTone has announced that they will be supporting the newly announced BES Express.

“BoxTone applauds Research In Motion for its introduction of the exciting new BlackBerry Enterprise Server Express,” said Alan Snyder, CEO, BoxTone. “BoxTone supports all industry initiatives that help organizations both large and small mobilize their businesses faster.”

Boxtone helps efficiently mange, monitor, and support Smartphones of every variety for businesses large and small. Check out their software demo.

BlackBerry vs iPhone in Enterprise: The BlackBerry++ Scenario

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I have been speaking with Brian Reed at BoxTone for some time now about iPhone vs BlackBerry and the line I get most often is that it’s a “BlackBerry++” scenario. This denotes that the majority of organizations are using BlackBerry, with a smattering of other devices on the network such as the iPhone and the Pre.

There are a variety of reasons why the BlackBerry has become the business standard. Security and reliability are some of the central reasons, but Brian sums it up as having met three criteria: “Meet the needs of the enterprise IT organization; meet the needs of the enterprise user; be easy to do business with.”
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BoxTone Provides Detailed Timeline of the BlackBerry Outage

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BoxTone have provided CIO with the details as to what happened during the BlackBerry outage. According to BoxTone, the problems began between 3PM and 4PM EST. BlackBerry Messenger and BIS internet browsing outages were quickly reported around the web.

Between 6:30 and 7:00 PM, the problem extended to BES email, preventing the delivery of emails for anyone on a BES. BoxTone began noticing a large increase in messages pending, and generated a warning alert before their customers flooded them with calls. BoxTone also placed all affected BES and Carriers in a Critical state on their customers’ Operations Dashboards (depicted by the red dots next to each BES and carrier). The steady growth in Pending Messages beginning around 6:45 continued until the issue was resolved early this morning. From their monitoring data, it appears that BES were able to communicate with the RIM NOC throughout the outage; however, the NOC was unable to deliver messages.

At about 12:09AM, BoxTone detected a brief disconnect in teh SRP connection of each BES to the NOC; it appears RIM reset the NOC SRP connection to complete their fixes. Following this reset, delivery of BES mail resumed.

By 2:45 AM or earlier, BoxTone detected that most customers’ email and services were back to normal and the backlog of pending emails had been delivered. BoxTone generated notifications informing their users that their service levels had returned to normal and updated the status of the BES and carriers to Normal.

Overall, this outage seems to have lasted around 7 hours. Thankfully, it wasn’t during peak hours, or this could have seriously impacted the working day. I hope RIM does a much better job of fixing these outages because 7 hours is way too long.

BoxTone 5.0 released with new features to empower BES admins

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BoxTone have launched BoxTone 5.0 and there are some interesting updates to the product. The top 5 features you will see include:

1. Real-Time BlackBerry Productivity Tracking and Reporting
2. Controlling Employee Device Invasion
3. BoxTone Expert Connected for Remote Device Tracking
4. Roaming and Data Overage Tracking and Reporting
5. Expanded User Self-Service
Click through to read more about the latest features in BoxTone 5.0

Aetherpal 2.3 mobile device management for BlackBerry enterprise users

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AetherPal RIM_Remote

w2bi have announced the availability of AetherPal 2.3, which allows administrative support for all Blackberry devices.

AetherPal 2.3 features:

  • Administrators can manage all mobile devices controlled by a BES Server
  • AetherPal device enrollment info is taken directly from the BES Server
  • Simple Banner Notification support for BlackBerry devices which allows administrators to schedule banners or initiate them immediately
  • Crystal Report Integration which enables admins to generate reports and export them into Crystal Reports
  • AetherPal 2.3 allows both admins and end users to initiate Remote Control sessions. Users initiate the session by clicking the AetherPal Remote control icon and the device sets up a data connection with the admin.

Continue reading ‘Aetherpal 2.3 mobile device management for BlackBerry enterprise users’

BoxTone introduces User Self-Service Module for BlackBerry

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BoxTone have announced another product in their lineup, called the BoxTone User Self-Service Module. The latest product is aimed at enterprise IT staff and Managed Service Providers (MSPs) and it’s designed to help them save on the cost of supporting their mobile users.

This latest product allows users to effectively manage their own devices in an organization and resolve issues themselves, therefore taking a load off of the IT staff. Like any support system, BlackBerry and mobile IT admins spend a considerable amount of time troubleshooting issues that could have been handled by the user themselves.

Through a simple web interface, users can check the real-time status of their end-to-end mobile service from a standard browser and follow simple instructions to resolve issues and take action 7 x 24.

The BoxTone User Self-Service Module is also available as an on-device help desk. The application sits silently on your BlackBerry and proactively warns the user of pending risks and issues before service quality is impacted, and then seeks to resolve those issues without the user’s help.

For more information, including pricing, see the official BoxTone page.