Tag: changewave

46% of BlackBerry Storm owners ’somewhat satisfied’

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The fine ladies and gents over at the ChangeWave HotWire blog have conducted a survey amongst 61 new owners of the BlackBerry Storm, pitting the results against a similar survey conducted in July 2007 for new owners of the original iPhone. The results?

The overall satisfaction rating given by new owners of the Blackberry Storm can, at best, be characterized as lukewarm. One in three Storm owners (33%) said they were Very Satisfied with their new model, well below the 52% Very Satisfied rating given by all current owners of BlackBerry smart phones.

Simply put, the Storm satisfaction rating is similar to that of mid-tier smart phone manufacturers like Nokia (32%), Motorola (32%), HTC (31%) and Samsung (30%). While far from bad, it’s mediocre - which means it’s a potential concern regarding RIM’s head-to-head battle with Apple.

In comparison, the original iPhone’s Very Satisfied rating (77%) was more than double that of the new BlackBerry Storm (33%). Importantly, the Storm’s Unsatisfied rating (14%) is three times higher than that of the original iPhone (5%). The HotWire blog doesn’t think the Storm is a dud, however but merely suffered from an unusual array of initial launch glitches that brought its rating behind the average rating for other BlackBerry models.

I think it was quite fair of ChangeWave to compare the BlackBerry Storm against the 1st-gen iPhone. If RIM can continue to iterate on the Storm OS, who knows how the next-gen version will stack up against the iPhone 3G? You can see the key BlackBerry Storm likes and dislikes from the ChangeWave survey after the jump.

|via HotWire Blog|

BlackBerry Storm: Key Likes and Dislikes

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Palm set for layoffs amidst declining enterprise sales

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Palm employs around 1,050 people in its organization but that number is soon to be smaller. The company is experiencing a serious decline in enterprise sales which could be the reason for the layoffs. Reuters explains:

According to data released Thursday by ChangeWave, only 5 percent of companies plan to buy a Palm smartphone in the next quarter, half the figure from a year ago. By contrast, 78 percent of corporations planned to buy a RIM device and 22 percent an iPhone.

So for all the problems that Palm is experiencing, RIM seems safe from all the economic woes discussed.

[Via]

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RIM Vader-strangled Palm over the last year

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Another survey from ChangeWave dances on Palm’s grave by showing RIM’s compared progress over the last year. Planned BlackBerry purchases over the next 90 days had reached 82% from 61% in February ‘07, while Palm dropped from 22% to a dismal 8% in May ‘08. Needless to say, the two companies show an inverse relationship in planned activations, stock prices and enterprise sales. Although the feeling you get from looking at the numbers is akin to watching an episode of The World’s Most One-Sided Fistfights, it does give you hope for what RIM might be able to do against beefier competitors like Apple and Nokia.

(via ChangeWave)

Charts detailing Palm’s slow and painful demise after the jump…

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Survey guages BlackBerry Kickstart and Thunder hype

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Changewave recently surveyed 3,567 consumers to see how many are actually interested in the flip BlackBerry due in September or the touchscreen BlackBerry Thunder due sometime in November. 13% were somewhat likely to pick up a Bold or a Thunder, while a slightly lower 11% were somewhat likely to pick up a Kickstart. 4% of respondents were very likely to get the BlackBerry 9000 while 2% were very likely to nab the Kickstart or Thunder. Existing BlackBerry customers were two to three times more likely to grab the upcoming models, while Palm, Samsung and Motorola users are ripe for the switching. Those are some reasonably hopeful numbers, but it’s still hard to compete with the iPhone hype. What do you guys think - will the new form factors offer enough competition for the iPhone?

(via ChangeWave)

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BlackBerry second to iPhone customer satisfaction

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We just took a look at a recent survey from ChangeWave, which puts customers highly satisfied with the iPhone at a whooping 82%. RIM sits at 51% of very satisfied customers, with Sanyo and LG following close behind at 46% and 41% respectively. 16% of those surveyed who didn’t already have one, said they were planning to by an iPhone, which is the highest projected purchase rate out of all the manufacturers listed. It’s nice to say that RIM’s second only to Apple, but let’s face it, that’s a pretty big 31% gap that BlackBerry has to fill. What would it take for you guys to tick off the “Very Satisfied” box on a survey about your BlackBerry?

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