Tag: CRM

BlackBerry Bold 9780 Demo at South Africa Innovation Forum Tomorrow


The BlackBerry Innovation Forum is an event for Alliance Members and people looking to discover more about what the BlackBerry Platform has to offer. The event is geared towards the business community and it looks like a way of bringing people together to discuss mobile strategy and giving them access to RIM technical people who can help carve the best path to mobilizing their business.

According to @Consnet, an SAP CRM company from South Africa, tomorrow’s South Africa event will feature the new Bold 9780 and Torch integrating to SAP.

Register for the BlackBerry Innovation Forum here and for South Africa here.

Salesforce Chatter Coming to BlackBerry By Year End


Salesforce recently announced Chatter Mobile - a free smartphone app that will bring CRM and social networking together for BlackBerry by year-end. The app is a mobile version of Salesforce’s Chatter collaboration service launched back in June, and will allow users to follow feeds related to sales opportunities, top accounts, service issues, reports, metrics, bosses, colleagues, projects, groups and more. Chatter Mobile is likely going to be a success considering around 20,000 Salesforce customers alreaady use the desktop version of Chatter.

More information about Salesforce Mobile available from their site.

Microsoft Dynamics CRM mobile solution from MobileAccess 4.5


TenDigits Software have announced the launch of their MobileAccess V4.5, mobile CRM solution.

With MobileAccess 4.5, users can have the same Microsoft Dynamics CRM functionality that they get in the office, on the go. From your BlackBerry, you get access to core CRM functions such as CRM record searches and lookups, and creating, editing, deleting and assigning records. Additionally, MobileAccess gives you the ability to:

* Open and forward documents and attachments
* Set independent user personalization
* Quickly share CRM records by email with others
* Receive Alert Notifications of newly created or assigned records

This latest release of MobileAccess includes the Smart Actionable Alerts feature. This feature takes a different approach to alerts in that it does not rely on email or SMS messages. The alerts are available directly on the device, allowing the user to take immediate action. While I am not positive of the technology behind this alert system, I suspect it uses the RIM Push API’s, to have alerts immediately sent to the device.

This latest release also includes the ability to upload photo images, GPS coordinates, or any file (i.e. audio, video) from your BlackBerry to Dynamics CRM. The software also includes support for some of the latest BlackBerry devices, including the Storm and the Tour.

In general, BlackBerry and mobile have had an incredible impact on CRM. Managing contacts is a core strength of smartphones and CRM solutions utilize this technology well. While there are many CRM solutions for BlackBerry, it’s important to evaluate what competitive advantages each solution offers, and which is right for your organization.

For more information, see the MobileAccess site.

RIM and SAP partner for a custom CRM solution to help enterprise



RIM and SAP have announced a new BlackBerry Sales Client for SAP CRM. This client gives sales reps, a major client base for RIM, the ability to get secure, real-time access to customer information in SAP CRM with the same seamless and intuitive experience they have come to expect from BlackBerry. The new solution is being showcased by SAP and RIM at SAPPHIRE 2009 and was recognized at the show with an SAP Pinnacle Award for Innovation.

The BlackBerry is an incredible tool for sales people and companies such as Maximizer CRM are always looking to improve the sales rep’s ability to track clients and increase sales. SAP and RIM are providing a custom solution for SAP CRM clients that will help organizations generate additional revenue in a time when cash flow is crucial.

Features of RIM and SAP’s solution include:

  • Instant Access to Up-to-Date Information - In just one or two clicks, users can gain access to up-to-date client information from a BlackBerry, including contacts, sales leads and logged activities.
  • Push-Based Notifications - The new solution can automatically push all customer data updates in the SAP CRM system immediately to the user, as well as pushing sales leads immediately to the sales representative’s BlackBerry inbox with one-click access to the new information.
  • Access to CRM Data Anytime, Anywhere - This new solution enables contacts and account information to be continuously accessible on BlackBerry, and a local cache system allows access to certain information even if the user is outside of network coverage.
  • Advanced Security - SAP’s established enterprise application security combined with the renowned wireless security of the BlackBerry Enterprise Solution provides end-to-end encryption to help protect confidential customer information whether stored on a BlackBerry, in transit, or in the SAP CRM application. IT administrators can also securely deploy the BlackBerry Sales Client for SAP CRM to users over-the-air.

SugarCRM updated to version 5.1


Field Force CRM for BlackBerryThe open source customer relationship management software SugarCRM has updated to version 5.1, featuring advanced reporting and analytics, new wireless HTML client, tracker reports, data import enhancements, and module builder enhancements. The new software will offer BlackBerry and iPhone a completely revamped interface, but it looks like the handheld app, Field Force, is still only working with Sugar 5.0. Hopefully we can see an upgrade on that end soon. Head on over to SugarCRM for the latest version.

(via BusinessWire)

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