Tag: CRMPage 2 of 3

SugarCRM updated to version 5.1


Field Force CRM for BlackBerryThe open source customer relationship management software SugarCRM has updated to version 5.1, featuring advanced reporting and analytics, new wireless HTML client, tracker reports, data import enhancements, and module builder enhancements. The new software will offer BlackBerry and iPhone a completely revamped interface, but it looks like the handheld app, Field Force, is still only working with Sugar 5.0. Hopefully we can see an upgrade on that end soon. Head on over to SugarCRM for the latest version.

(via BusinessWire)


Microsoft Dynamics CRM coming to BlackBerry


MobileAccess and Microsoft Dynamics CRM Microsoft announced today that their customer relationship management software, Dynamics, is coming to BlackBerry via MobileAccess 4.0 in Q3. I don’t know how much room there is in the BlackBerry CRM software market, what with SAP announcing a fairly tight partnership with RIM at WES this year, but hey, if you’re already using the Dynamics archietecture, it’s good to have the option. Check out TenDigits for more info on the software.

WES 08 Interview: 3i


BBCool LogoWe talked for a bit with the glue that put SAP and BlackBerry together, namely involving the ability to push out approval requests over the SAP server. This was kind of a big deal at WES this year, and this interview really outlines the extent of SAP and BlackBerry’s partnership for integration. Check out 3i’s site for more info, and you can download our interview here.

Balsillie talks with ZDNet


After the recent announcement of SAP’s CRM software appearing natively on BlackBerry, ZDNet editor Larry Dignan got a chance to sit down and talk with RIM co-CEO Jim Balsillie about a number of things. High on the list of subjects was, of course, the recent Kickstart leak, as well as the rumors of a touchscreen. Balsillie pointed out two things: first, that RIM is “not religious” about any form factor, and secondly that leaks aren’t always correct. They also spent a great deal of time talking about RIM’s strategy in the B2B (business to business) space, as compared with their efforts in the consumer or B2C space. Balsillie said that you need both to successfully sell phones, and that “ninety percent of the work you do in B2B works for B2C.”

SAP integrates CRM solution into BlackBerry


SAP logoGerman-based enterprise powerhouse SAP has announced that they will be natively integrating their CRM software into the BlackBerry, with the rest of their business suite to follow. BlackBerrys with SAP’s CRM software will be shipping in the next couple months, and SAP’s EVP and general manager promised that the rest of the suite would be brought on board in “months, not years.” The article raises concerns over the outages that plagued RIM earlier this year, and the effect is might have on mission-critical business apps, but RIM co-CEO Jim Balsillie said they were “not acceptable” and that they had taken steps to prevent them from ever happening again.