Tag: EMEA

Another Poorly Timed BlackBerry Outage: Are You Experiencing Issues?

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The last time we talked about a BlackBerry outage was just after the last earnings call when the share price began to dip again. This most recent outage has been very widespread and has been going on for around 3 days now. This outage also comes at a bad time with the recent announcement of the iPhone 4S.
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App World Now Available in 109 Countries Including United Arab Emirates

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Most recently, the UAE joined the ranks of countries where App World is available. This is great news not only for BlackBerry users in that country, but also for bloggers and support forum moderators. BlackBerryCool alone gets one or two emails per week from someone in the UAE saying “why is BlackBerry App World not available in my country? Please fix this!”. It should be interesting to see what, if any, applications get banned from the UAE and what sort of restrictions are imposed on anyone who wants to distribute their app there. On a more optimistic note, perhaps we’ll see a surge in developers writing apps for UAE users and distributing them in App World.

Click through for a list of countries where App World is available.
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BIS 3.2 Update Rumored to Hit Americas Weekend of October 16th

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BIS 3.2 is available in Asia Pacific and the EMEA (Europe, Middle East, and Africa) and rumor has it that the update will hit the Americas (North and South), during the weekend of October 16th. The update will include:

  • Google Mail Calendar Synchronization – Subscribers can perform two-way synchronization of Google calendar entries and entries in the calendar application on the BlackBerry smartphone.
  • Automatic Login Enhancements – The automatic login feature is now available to more subscribers. Subscribers who use a user name and password to access their BlackBerry Internet Service accounts no longer have to type their user name and password on their smartphones to manage their email addresses.
  • Show and Hide Password Option – Subscribers can choose to show or hide the passwords for all email addresses that need to be validated by clicking the Show password or Hide password options.
  • New Password Criteria – Newly created passwords for BlackBerry Internet Service accounts and BlackBerry email addresses must meet new criteria.
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    BlackBerry EMEA Outage Caused by European ISP

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    Are you in Europe and experiencing a BlackBerry outage? It seems that the BlackBerry outage in the EMEA was caused by a European ISP. The problem will be fixed by tomorrow night, between 03:00 and 07:00. The following is apparently a statement from RIM, but it’s a little strange in that the grammar is off and part of it doesn’t make sense. It’s possibly a translation.

    Our circuit provider is continuing to work to resolve the connectivity issue Identified on June 1st. As a result, the BlackBerry infrastructure will Remain in its current configuration until Further notice. Extensive service only after verification and testing have been completed Enterprise Traffic will be moved back onto the restored link. Our current target is During the maintenance window June 2nd from 9pm to 1am Eastern Time
    No. Is Expected service impact at this time.

    A future communication will be sent once the circuit provider has the connectivity issue RESOLVED.

    BIS 3.0 2-Way Gmail Sync in EMEA? Let Us Know!

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    We received an email yesterday about EMEA users possibly having 2-way Gmail sync upgrades, and reading around the blogs it seems miBlackBerry are reporting this as well. The comments and forum posts have been a little confused about the situation, as some users think they have it, while others don’t. I thought I would put it out to any EMEA readers and see if they noticed the 2-way Gmail sync. The original tip came from Vodafone Spain.

    Let us know if you’re upgraded and now get 2-way Gmail sync.

    BIS 3.0 Upgrade Scheduled for EMEA March 14th

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    It looks like Europe, the Middle East and Africa (EMEA) are getting the BIS 3.0 upgrade this weekend. This is a highly anticipated BIS upgrade because it will bring 2-way Gmail sync, which I’m personally elated about. The update is expected to arrive during a scheduled maintenance for March 14th. Details below:

    Maintenance Summary: BlackBerry Internet Service v2.8 upgrade to BlackBerry Internet Service v3.0

    Impact: BlackBerry Internet Service subscribers may be unable to send or receive messages, use the BlackBerry Internet Service web site, or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.

    Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance. [0214]

    Ticket Number: BBCHG45911
    Change Window Start Date and Time: 14 March 2010 02:00:00 (GMT)
    Change Window End Date and Time: 14 March 2010 06:00:00 (GMT)
    Estimated Duration of Service Impact: 4 hour(s) and 0 minute(s)
    % of Subscribers Affected: 100.00 (estimated)

    We’ve heard rumors that this update will be coming to North America at the end of the month, and my fingers are crossed that this rumor is true.