Tag: enterprise activation

Troubleshooting & Resolving BlackBerry Activation Issues

10 Comments

By Ahmed Datoo, VP marketing, Zenprise

Zenprise is partnering with BlackBerry Cool to address how to resolve some of the most common BlackBerry activation problems. Through a series of 10 articles, readers will learn how to identify key log file errors, tests and configurations critical to identifying the root cause of enterprise activation issues. The articles will explore common failures in the four unique stages of the activation process: stage 1 – activation, stage 2 – verifying encryption, stage 3 – receiving services, and stage 4 – slow synchronization process. Special thanks to Brian Bernard at RIM for providing the content for this troubleshooting series.

In this second article, Zenprise addresses a stage 1 activation problem where the BlackBerry device continues to display an error message, ?€œplease contact your system administrator.?€�
Continue reading how to troubleshoot common BlackBerry activation errors

Troubleshooting and Resolving BlackBerry Activation Issues

Comments

blackberry activation

By Ahmed Datoo, VP marketing, Zenprise

Zenprise is partnering with BlackBerry Cool to address how to resolve some of the most common BlackBerry activation problems. Through a series of 10 articles, readers will learn how to identify key log file errors, tests and configurations critical to identifying the root cause of enterprise activation issues.

The articles will explore common failures in the 4 unique stages of the activation process: stage 1 activation, stage 2 verifying encryption, stage 3 receiving services, and stage 4 slow synchronization process. Special thanks to Brian Bernard at RIM for providing the content for this troubleshooting series.

In this first article, Zenprise addresses what to do when a BlackBerry device is missing an Enterprise Activation icon on the home screen. For BlackBerry administrators, users experiencing this problem will typically not get past the first stage of the activation process (i.e., activation stage).
Continue reading this solution guide for resolving BlackBerry activation issues

How to restore autotext on your BlackBerry

10 Comments


Hacking the Matrix on a Curve. Photo courtesy of Nan Palmero.
Have you painstakingly created Autotext entries, only to have them wiped after converting to a BlackBerry Enterprise Server (BES)? Nan Palmero has been Tweeting a how to he’s come across which I’d like to help share with the community. Here is how you restore your Autotext entries:

    1. Go to Settings/Options and select Enterprise Activation (or Advanced Options then Enterprise Activation).
    2. Hold in the ALT key and type CNFG (multi-tap it on a 7100 device, so CNFFG).
    3. Change Wireless Sync to “No” and save.
    4. Restore the data.
    5. Repeat step 2.
    6. Change Wireless Sync to “Yes.”
    7. Let it redo an Enterprise Activation (automatic – just back out to the home screen).

[Via]

Also, follow Nan on Twitter: twitter.com/nanpalmero