Tag: it admin

BoxTone 5.0 released with new features to empower BES admins

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BoxTone have launched BoxTone 5.0 and there are some interesting updates to the product. The top 5 features you will see include:

1. Real-Time BlackBerry Productivity Tracking and Reporting
2. Controlling Employee Device Invasion
3. BoxTone Expert Connected for Remote Device Tracking
4. Roaming and Data Overage Tracking and Reporting
5. Expanded User Self-Service
Click through to read more about the latest features in BoxTone 5.0

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Research finds disconnect between smartphone adoption and device management

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Zenprise today announced findings from an Osterman Research study that reports that most enterprise IT departments are not equipped to handle the rapid increase in smartphone adoption. In fact, less than 40 percent of respondents express confidence in their mobile management platform.

Osterman Research forecasts that the proportion of the North American workforce equipped with employer-supplied mobile devices will double from 23 percent of the workforce in 2008 to 46 percent by 2011. If left unmanaged, rapid smartphone adoption can result in serious problems including lost productivity and revenue, as well as escalating support costs.

A synopsis of the key report findings include:

  • Only 40% of organizations expressed confidence that all elements of their mobile messaging platform are fully protected against downtime.
  • 60% of decision makers expressed modest, minimal or no confidence that they can protect their mobile infrastructure from downtime.
  • 33% of organizations do not offer an SLA and have no plans to do so.

Despite a clear lack of confidence in IT’s current mobile infrastructure, they are being asked to support a greater variety and number of mobile platforms. Software that can automatically troubleshoot mobile user issues and simplify management are fast becoming a staple of the data center.
Click through to read the press release from Zenprise

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Mobile Admin by Rove goes 4.2 – extend your IT reach

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Rove develops a great piece of software called Mobile Admin and it has recently gone version 4.2. Mobile Admin enables the administration of your IT infrastructure via mobile devices. Once the Mobile Admin Server is deployed within your network, your users can perform a wide range of administrative tasks from a variety of mobile devices.

With their latest version, Rove’s Mobile Admin is poised to make IT administrators more efficient and help businesses stay on top of problems whenever they may occur. With version 4.2, Mobile Admin now features:

Microsoft System Center Operation Manager
System Center Operation Manager is an end-to-end service-management solution that allows IT management teams to address issues affecting the health of their distributed IT services. With the latest version of Mobile Admin, users can view alerts along with alert details, as well as manage and resolve alerts. Users can also view and resolve computer health states directly from their device.

VMware Virtual Center
VMware simplifies server provisioning through virtualization. Mobile Admin allows IT administrators to retrieve a running copy of a failed server from a virtual machine, or view VMware ESX server status information remotely when a problem occurs. Mobile Admin also allows IT administrators to check and manage their VMware infrastructure on a global basis using VMware Virtual Center.

BlackBerry Enterprise Server 5
The BlackBerry Enterprise Server (BES) 5 includes the BlackBerry Administration Service (BAS), a new web-based management console that replaces the BlackBerry Resource Kit (BRK). From Mobile Admin 4.2, users can directly control BES 5 services and administer users using BAS.

Microsoft System Center Device Manager (MDM)
Microsoft System Center Device Manager (MDM) enables Windows Mobile devices to be deployed and managed like PCs and laptops in the IT infrastructure. Mobile Admin allows the administration of Windows Mobile devices through the MDM – including provisioning and activating devices.

In addition, Mobile Admin 4.2 includes mobile auditing capabilities, enhanced data routing, and usability improvements. This is a must have app for any IT administrator.

To try Mobile Admin 4.2 on a free 14 day trial, visit RoveIT.com/trial.

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More BES 5.0 information revealed — release date, features

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Longtime friends of BBCool, Simon Sage and Al Sacco, were at RIM’s media event in New York yesterday (we couldn’t attend because of a scheduling conflict, sigh) and both were able to grab more info on RIM’s upcoming BlackBerry Enterprise Server 5.0 – codenamed Argon. First to release dates, where RIM claimed a Q2 release date for BES 5.0. This may seem like lip service considering Argon was due to launch, oh, nine WES’ ago, but according to RIM, beta versions have been in the hands of companies for the last year, and in use internally for two, so I’m confident we’ll see it soon.

In addition, our boy Simon was able to grab an extended BES 5.0 feature set from what we posted yesterday – you can find it after the jump. If you’re still hungry for more Argon info, Al Sacco has written a great article on the Five (BES) 5.0 Features CIOs Need to Know About. As always, we’ll post more about Argon as we learn more.

BES 5.0 Extended Feature List

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BES Admins: Port3101.org is your new home

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Tomorrow is January 31st, or 31/01, if you prefer. Why is this day important? Well, if you’re a BES admin, it means that you have a new home on the Internet: Port3101.org. Port3101 is a forum community built by BES admins, for BES admins. And we’re not talking about just any BES admins, but industry luminaries (and occasionally BBCool contributers) like Jibi (give him a shout out for the great logo he designed! Based off of BBCool’s WES cards, true story) and NJ BlackBerry.

We’ve spent some time tooling around on Port3101, and we’re pretty impressed considering it doesn’t officially launch until tomorrow. There’s already a healthy following of contributors, and the Knowledge Base and 3101 sections are stacking up threads. It’s a little weird that the off-topic discussion area has the most posts by far, but we expect that to even out post-launch.

So check out Port3101.org and tell us what you think; we’ll be keeping a close eye on how it develops. Oh yeah, and for the newbs, Port 3101 is for outbound connections initiated by the BES to RIM’s SRP infrastructure – act like you know.

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RIM releases patch for BES PDF security threat (BlackBerry Bytes)

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RIM logoRIM released a security patch earlier this week to fix a security vulnerability related to the PDF distiller in the BES’ BlackBerry Attachment Service. If left unchecked, the vulnerability would allow malicious code to be hidden within a PDF attachment to cause memory corruption or execute commands on the BlackBerry.

The security threat affects BlackBerry Enterprise Server software version 4.1 Service Pack 3 (4.1.3) through 4.1 Service Pack 6 (4.1.6) and BlackBerry Professional Software 4.1 Service Pack 4 (4.1.4). BES admins, act now! Click the link below to read RIM’s security advisory.

Vulnerabilities in the PDF distiller of the BlackBerry Attachment Service for the BlackBerry Enterprise Server

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REMINDER – BlackBerry Technical Seminar is Tomorrow!

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RIM Developer Seminar

BlackBerry Cool was the first to tell you about RIM’s FREE Breaking New Ground: Fall ‘08 BlackBerry Technical Seminar a few weeks a go, and now we’re here to remind you that Breaking New Ground takes place TOMORROW from 9amET – 5pm ET. Here’s some of the Seminar’s highlights in case you’ve already forgotten.

    Mike Kirkup, RIM’s developer relations guru will provide a recap recap of the key presentations from the BlackBerry Developer Conference held in October
    “So You Want to Develop for BlackBerry Smartphones” on the Developer Agenda
    “Application Deployment, Security and Management Best Practices” on the Administrator Agenda

Breaking New Ground BlackBerry Technical Seminar — Register Now!
Full Breaking New Ground Developer Agenda
Full Breaking New Ground IT Administrator Agenda

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Fraunhofer Institute SIT Certifies BlackBerry Enterprise Solution

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Press Release

The Fraunhofer Institute for Secure Information Technology of Germany and RIM today announced the successful completion of an in-depth security analysis performed by Fraunhofer Institute SIT of the BlackBerry Enterprise Solution for mobile email and data push-services. Fraunhofer Institute SIT confirms the high quality of the security architecture of the BlackBerry Enterprise Solution and the strong data protection services it provides.

Based on the results, the Fraunhofer Institute SIT project team has issued a security certification of the BlackBerry Enterprise Solution for Microsoft Exchange. The certificate is based on the functionality, configuration and installation described in certification report 06-104302, which is available at www.sit.fraunhofer.de/testlab/certificates. Fraunhofer Institute SIT also confirmed that no hidden functionality or backdoors were found and that RIM and other third parties do not have access to data within the solution. The Fraunhofer Institute SIT certificate is valid until December 2010.

Continue reading ‘Fraunhofer Institute SIT Certifies BlackBerry Enterprise Solution’

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Rescue+Mobile now available for BlackBerry

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We first gave you a sneak peak of Rescue+Mobile at CTIA in September, LogMeIn’s remote support tool for mobile platforms. LogMeIn has now announced that Rescue+Mobile is now available for BlackBerry.

You can learn more about Rescue+Mobile at the link below. Pricing and device support is available after the jump.

LogMeIn Rescue+Mobile Features

LogMeIn Rescue+Mobile Pricing and Support

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GSX and Double-Take Software Announce Partnership to Extend Email Systems Monitoring and Recovery Solutions

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Press Release

Partnership Leverages Expertise in Monitoring and Protecting Email Communication Platforms for Businesses of All Sizes

GSX Groupware Solutions and Double-Take Software today announced a partnership to work together on solutions to provide protection to businesses for email monitoring and recovery. GSX Groupware Solutions is the only company offering global email management and monitoring software for all major communication platforms at the same time (including BlackBerry Enterprise Server, Lotus Domino, Microsoft Exchange, and Sametime), and Double-Take Software is a leader in offering failover and recovery solutions. CIOs and IT directors who manage the support for communications servers can rely on both companies to meet email monitoring management and recovery needs. The partnership will combine best-in-class monitoring from GSX with the expertise of Double-Take Software products to replicate, failover and recover communications data. The joint solutions will help ensure maximum uptime for companies of all sizes.

Continue reading ‘GSX and Double-Take Software Announce Partnership to Extend Email Systems Monitoring and Recovery Solutions’

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