Tag: mobile it admin

Troubleshooting & Resolving BlackBerry Activation Issues

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By Ahmed Datoo, VP marketing, Zenprise

Zenprise is partnering with BlackBerry Cool to address how to resolve some of the most common BlackBerry activation problems. Through a series of 10 articles, readers will learn how to identify key log file errors, tests and configurations critical to identifying the root cause of enterprise activation issues. The articles will explore common failures in the four unique stages of the activation process: stage 1 - activation, stage 2 - verifying encryption, stage 3 - receiving services, and stage 4 - slow synchronization process. Special thanks to Brian Bernard at RIM for providing the content for this troubleshooting series.

In this second article, Zenprise addresses a stage 1 activation problem where the BlackBerry device continues to display an error message, ?€œplease contact your system administrator.?€�
Continue reading how to troubleshoot common BlackBerry activation errors

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Research finds disconnect between smartphone adoption and device management

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Zenprise today announced findings from an Osterman Research study that reports that most enterprise IT departments are not equipped to handle the rapid increase in smartphone adoption. In fact, less than 40 percent of respondents express confidence in their mobile management platform.

Osterman Research forecasts that the proportion of the North American workforce equipped with employer-supplied mobile devices will double from 23 percent of the workforce in 2008 to 46 percent by 2011. If left unmanaged, rapid smartphone adoption can result in serious problems including lost productivity and revenue, as well as escalating support costs.

A synopsis of the key report findings include:

  • Only 40% of organizations expressed confidence that all elements of their mobile messaging platform are fully protected against downtime.
  • 60% of decision makers expressed modest, minimal or no confidence that they can protect their mobile infrastructure from downtime.
  • 33% of organizations do not offer an SLA and have no plans to do so.

Despite a clear lack of confidence in IT’s current mobile infrastructure, they are being asked to support a greater variety and number of mobile platforms. Software that can automatically troubleshoot mobile user issues and simplify management are fast becoming a staple of the data center.
Click through to read the press release from Zenprise

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