Tag: network operation center

Is RIM in Need of More Redundancy to Prevent Outages?



The recent BlackBerry outages have highlighted a sort of conflict of interest at RIM. On the one hand, RIM’s core customer base and competitive advantage, come from being the most secure smartphone on the market, and thus the business standard. On the other hand, RIM’s net new subscriber base is consistently coming from non-enterprise users, who care less about security, and more about apps and their smartphone lifestyle.

One of the underlying causes of BlackBerry outages, aside from carrier-side problems, is the architecture back at Waterloo. BlackBerry service for consumers is routed through RIM’s Network Operations Center (NOC), which gives RIM more control over encryption and security, versus a distributed solution. While a centralized network provides more security, it means catastrophic failures if you lose the NOC.

So should RIM be investing in more redundancies and a distributed network solution, or stick to the NOC architecture that made it so successful in the first place? Carmi Levy, a Canadian-based independent technology analyst and journalist has published his thoughts for Beta News.

Your thoughts?

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(Rumor) RIM to release poweful BlackBerry colloboration software


CB posted a leaked screenshot of some upcoming collaboration software for BlackBerry. The software is called Groups and it seems to be a simple way of sharing tasks, messages, location, chat, calendar and contacts. We’ve already seen an attempt at this software when BlackBerry Unite launched but the project had very little success.

This latest project is a great way for RIM to harness the power of their Network Operation Center (NOC) for something more than e-mail. The NOC is RIM’s central hub in Waterloo for all BlackBerry transmissions before they go out to the internet or carriers, and has been the point of contention for a few national securities.

The NOC is a powerful system that does a great job of staying unclogged during times of heavy congestion. For example, during 9/11, BlackBerry Messenger, which uses the NOC, stayed as an open channel of communication.

We should be getting more details about this app soon. Stay tuned during WES.

[ED NOTE: Thanks for the info Simon. Wrong trackback.]