Tag: north-america

BlackBerry Fans Aren’t Gone – They Just Don’t Blog

27 Comments

apple fanboy
No longer the BlackBerry demographic.

There seems to be a misunderstanding in the tech industry that just because BlackBerry users aren’t commenting on your blog or writing about the company, that RIM lacks a fan-base. It’s true that the amount of Internet buzz about BlackBerry does seem to be coming down. Most of the BlackBerry fan sites seem to be slowing down in traffic and have started covering more platforms than just BlackBerry. Take Pinstack.com for example. The site used to be a popular forum for BlackBerry users and now calls itself the “Smartphone Alliance” with more than just BlackBerry covered. PC Mag wrote about the same issue after analyzing the comments on a recent post about smartphone platforms and said:

But there’s one thing missing: I couldn’t find any BlackBerry fans.

This is a huge problem for RIM, which is losing market share every quarter at this point. The problem is only going to get worse if the company can’t muster even a weak cheering section for its products. RIM has relied on IT departments to buy its products for a long time, but with the ongoing consumerization of corporate devices, it has to muster at least some basic level of consumer engagement to succeed against Apple, Google, and Microsoft.

RIM does really well when it comes to the under 20 and over 30 markets in North America, but they are losing share of the mid-20 somethings to Android and iOS. The reason that you won’t see as much about BlackBerry on the Internet is because the 20 somethings control the tech blogging industry and the early adopters aren’t, for the most part, using a BlackBerry these days. Also, as BlackBerry is really popular globally, you’ll see more people writing about BlackBerry in a language other than English.

It’s a really basic point but so many tech bloggers are stuck in their small world of gadget obsessed, early tech adoption, and aren’t interested in a smartphone unless it has that new ridiculous app that Silicon Valley thinks will change the world but is actually really lame. Take the time to talk to someone who doesn’t read tech blogs and they’ll say they love their BlackBerry because the keyboard rules and it came at a really affordable price. They will also not care or know about Quora. But just because a smartphone’s demographic isn’t early adopters, doesn’t mean it lacks a fan base. It’s just that the fanbase isn’t reading your blog and generally aren’t early tech adopters.

BlackBerry Protect Now Available in Open Beta for North and Latin America

Comment

BlackBerry Protect

RIM has made BlackBerry Protect an Open Beta project so everyone in North America and Latin America can get access to it. Protect is a free app that lets you wirelessly backup, restore and locate your BlackBerry if its lost or stolen. If you can’t find your device, Protect gives you access to features such as remote device wipe, remote lock, ‘Lost and Found’ screen, locate device on a map, remote activation of loud ringing and wireless device backup and restore.
Continue reading ‘BlackBerry Protect Now Available in Open Beta for North and Latin America’

Are you experiencing problems with BlackBerry Messenger?

80 Comments

blackberry down

Recently, a BlackBerry Cool reader wrote in saying:

“Since 5 PM EST, July 23rd, I started to notice that a lot of my contacts started showing up as ‘contact is unavailable.’ I broadcasted a message to all of my contacts and they seem to be having the same problems! I’m not too sure if this is just a Canadian carrier problem or what, but it has effected Bell, Rogers, and TELUS customers. I’ve asked my friend at RIM and he says they aren’t sure what the problem is.”

According to DataOutages.com:

Trouble Ticket Number: 7392092
Severity: 2-Medium
Description of Issue: RIM is experiencing latency with PIN messages. This will affect PIN messages, Blackberry Messenger, Service Book delivery, and other Blackberry services.
Location of Issue: North America and surrounding areas
Start Time: Jul 23 2009 10:00 AM PDT
Symptoms you MAY experience: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.
Estimated time of repair: Unknown

RIM updates BlackBerry Internet Service (BIS) to 2.6

19 Comments

A diagram of BIS operation

North American BlackBerry users can rejoice because RIM has upgraded BIS to 2.6. Although BIS is obviously not the enterprise powerhouse that BES provides, it will give you a quick look at what life is like on the other side. Something to note about the information regarding Gmail and BIS: if you’re going to take advantage of IMAP Gmail, you have to delete your account and re-add it from within your BIS admin.

With the new updates, you can expect the following:

Display of password characters
o BlackBerry smartphone users have the option to display password characters when configuring email addresses with the BlackBerry Internet Service. This feature makes it easier for BlackBerry smartphone users to integrate third-party email addresses, especially when using a BlackBerry smartphone with the SureType® input method.

Improved descriptive support and error messages
o BlackBerry smartphone users that have integrated a third-party email account using Post Office Protocol (POP) receive a personal identification number (PIN) message that includes instructions on how to leave email messages on the messaging server for successful delivery to the BlackBerry smartphone.

Option to change signatures from the BlackBerry smartphone
o BlackBerry smartphone users that use Wireless Application Protocol (WAP) automatic login can change the signatures for email messages using the BlackBerry smartphone.

Improved language support
o Dutch is now an available language for the BlackBerry Internet Service 2.6.

Gmail integration using IMAP
o BlackBerry Internet Service 2.6 uses Internet Message Access Protocol (IMAP) to integrate Gmail® webmail accounts.
This integration protocol introduces the following benefits:

  • Elimination of sent email messages appearing as received email messages in the message list on the BlackBerry smartphone
  • One-way synchronization of read status, sent items, and deleted items.
  • o To use these improvements, BlackBerry smartphone users must remove and reintegrate their Gmail webmail accounts.

    Telus Q4 profit down, revenue up

    Comments

    Telus posted their Q4 2008 financial results today, reporting a drop in profit, but growth in revenue. Telus’ Fourth-quarter earnings fell to C$285 million (US$231.7 million), or 89 Canadian cents a share, from C$400 million, or C$1.22 a share, a year earlier. Telus blamed the loss in profit on fewer tax-related gains and increased spending on restructuring. Telus recorded favorable tax-related adjustments of C$32 million, compared with C$143 million a year earlier. It also said restructuring costs increased by C$32 million.

    On the positive side, revenue rose 5.3% to C$2.45 billion on growth in wireless revenue, as wireless subscribers spent more on text messaging and social networking. Telus stated that more subscribers were picking up feature-rich smartphones, like the BlackBerry, and using services like messaging and Facebook, which boosts data revenue.

    |via Reuters|

    BlackBerry Curve 8350i OS 4.6.1.128 officially available

    Comments

    Sprint BlackBerry Curve 8350i

    Great news for recent BlackBerry Curve 8350i users having problems enjoying some iDEN PTT goodness. Sprint has officially released OS 4.6.1.128 for the Curve 8350i, which should fix many known issues (minus the ‘echo effect’ issue, which I’m told will be taken care of in a future release). To download the OS update, hit the either the Sprint or direct BlackBerry link below. To figure out what to do after that, read our OS upgrade how-to (Telus 8350i users may find this particularly interesting, as it contains instructions on how to use an OS build other than your carriers for upgrade goodness).

    Direct BlackBerry.com OS 4.6.1.128 Download
    Sprint OS 4.6.1.128 Download
    HOW TO UPGRADE YOUR BLACKBERRY OS