Tag: osterman-research

Research finds disconnect between smartphone adoption and device management



Zenprise today announced findings from an Osterman Research study that reports that most enterprise IT departments are not equipped to handle the rapid increase in smartphone adoption. In fact, less than 40 percent of respondents express confidence in their mobile management platform.

Osterman Research forecasts that the proportion of the North American workforce equipped with employer-supplied mobile devices will double from 23 percent of the workforce in 2008 to 46 percent by 2011. If left unmanaged, rapid smartphone adoption can result in serious problems including lost productivity and revenue, as well as escalating support costs.

A synopsis of the key report findings include:

  • Only 40% of organizations expressed confidence that all elements of their mobile messaging platform are fully protected against downtime.
  • 60% of decision makers expressed modest, minimal or no confidence that they can protect their mobile infrastructure from downtime.
  • 33% of organizations do not offer an SLA and have no plans to do so.

Despite a clear lack of confidence in IT’s current mobile infrastructure, they are being asked to support a greater variety and number of mobile platforms. Software that can automatically troubleshoot mobile user issues and simplify management are fast becoming a staple of the data center.
Click through to read the press release from Zenprise

95% of upper-management uses BlackBerry, burdens IT staff


AtlasIt’s not exactly a shocker, but an Osterman Research report comissioned by Zenprise shows that “95 per cent of the 76 messaging-oriented North American decision-makers that responded to the survey said the senior managers in their organizations have BlackBerry devices”. On top of that, 65% of middle managers have a BlackBerry at their side and for half of the organizations, traveling personnel are also using them. In the long view, the report’s forecasting 100 million enterprise users by 2010. The report’s main point, however, is that since such a high percentage of of top-level executives are using the devices, IT professionals are feeling the extra pressure from above to make absolutely sure that service is up and potentially cutting into their time on other responsibilities. Does this translate into a requirement for full-time BlackBerry administrators?