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BlackBerry Cool Roundup for the Week of December 21st

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It was a little slow going for the holidays but the big news is centered around the recent outages. There have been far too many in too short a time period and RIM needs to address the issue. Perhaps it’s time RIM invests in more redundancies as it seems far too easy for the network to crash. Other than that, there are a ton of new apps to check out, many of them free.
Click through for a full list of news, apps and features that you may have missed

BoxTone Provides Detailed Timeline of the BlackBerry Outage

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BoxTone have provided CIO with the details as to what happened during the BlackBerry outage. According to BoxTone, the problems began between 3PM and 4PM EST. BlackBerry Messenger and BIS internet browsing outages were quickly reported around the web.

Between 6:30 and 7:00 PM, the problem extended to BES email, preventing the delivery of emails for anyone on a BES. BoxTone began noticing a large increase in messages pending, and generated a warning alert before their customers flooded them with calls. BoxTone also placed all affected BES and Carriers in a Critical state on their customers’ Operations Dashboards (depicted by the red dots next to each BES and carrier). The steady growth in Pending Messages beginning around 6:45 continued until the issue was resolved early this morning. From their monitoring data, it appears that BES were able to communicate with the RIM NOC throughout the outage; however, the NOC was unable to deliver messages.

At about 12:09AM, BoxTone detected a brief disconnect in teh SRP connection of each BES to the NOC; it appears RIM reset the NOC SRP connection to complete their fixes. Following this reset, delivery of BES mail resumed.

By 2:45 AM or earlier, BoxTone detected that most customers’ email and services were back to normal and the backlog of pending emails had been delivered. BoxTone generated notifications informing their users that their service levels had returned to normal and updated the status of the BES and carriers to Normal.

Overall, this outage seems to have lasted around 7 hours. Thankfully, it wasn’t during peak hours, or this could have seriously impacted the working day. I hope RIM does a much better job of fixing these outages because 7 hours is way too long.

Update BlackBerry Messenger Now to Fix Issues

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The BlackBerry outage that has been affecting users across North America was caused by BBM and it’s crucial that everyone download the latest version of BBM (5.0.0.57) to correct the issue.

Download the latest BBM from www.blackberry.com/messenger.

According to an official statement from RIM:

RIM Statement – December 23rd – A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure.

RIM has taken corrective action to restore service. RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.

RIM has got to pick up its socks and not let these outages continue to happen. It has to be the worst public relations disaster for a company that prides itself on reliability. Hopefully this will change in the New Year.

BlackBerry Internet Service maintenance tonight – changelog included

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The BlackBerry Internet Service will be upgrading to 2.7 6/26 11 PM- 6/27 3 AM throughout the US, Canada and finally the Americas. The upgrade will be to improve the help screen, language support as well as add a minor change to the option menu. During the 4 hours when maintenance is going on, users won’t be able to access their BIS accounts.

If you’re looking to connect with friends tonight, make sure it’s via SMS and not your BIS email.

Click through to read the changes that will be made to BIS 2.7

RIM outages across Europe – send in your status updates

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I just got off the phone with Ahmed from Zenprise. Their clients are reporting some fairly widespread outages on RIM’s network across Europe.

If you are in Europe, let us know what your BlackBerry service has been like today.

Is your BlackBerry experiencing outages?

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Users across the US and Canada are reporting BIS issues. A member of the BBCool community wrote me to say his email has been acting up and the blogosphere is reporting the same issues. Rogers, AT&T and Verizon customers are experiencing outages.

How is your BlackBerry doing?