Recently, a BlackBerry Cool reader wrote in saying:
“Since 5 PM EST, July 23rd, I started to notice that a lot of my contacts started showing up as ‘contact is unavailable.’ I broadcasted a message to all of my contacts and they seem to be having the same problems! I’m not too sure if this is just a Canadian carrier problem or what, but it has effected Bell, Rogers, and TELUS customers. I’ve asked my friend at RIM and he says they aren’t sure what the problem is.”
According to DataOutages.com:
Trouble Ticket Number: 7392092
Description of Issue: RIM is experiencing latency with PIN messages. This will affect PIN messages, Blackberry Messenger, Service Book delivery, and other Blackberry services.
Location of Issue: North America and surrounding areas
Start Time: Jul 23 2009 10:00 AM PDT
Symptoms you MAY experience: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.
Estimated time of repair: Unknown