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Are you experiencing problems with BlackBerry Messenger?


blackberry down

Recently, a BlackBerry Cool reader wrote in saying:

“Since 5 PM EST, July 23rd, I started to notice that a lot of my contacts started showing up as ‘contact is unavailable.’ I broadcasted a message to all of my contacts and they seem to be having the same problems! I’m not too sure if this is just a Canadian carrier problem or what, but it has effected Bell, Rogers, and TELUS customers. I’ve asked my friend at RIM and he says they aren’t sure what the problem is.”

According to DataOutages.com:

Trouble Ticket Number: 7392092
Severity: 2-Medium
Description of Issue: RIM is experiencing latency with PIN messages. This will affect PIN messages, Blackberry Messenger, Service Book delivery, and other Blackberry services.
Location of Issue: North America and surrounding areas
Start Time: Jul 23 2009 10:00 AM PDT
Symptoms you MAY experience: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.
Estimated time of repair: Unknown


The new Blackberry Messenger leaked and previewed



I use BlackBerry messenger often to keep in touch with both friends and coworkers. The messenger is useful but really boring in its lack of features and functionality. The coming update to BlackBerry Messenger will come with some incredible features and changes.

The upcoming BlackBerry Messenger includes:

* Avatar support — set your own avatar using the Camera or saved photo on your device (this is displayed locally as well as shown next to your Messenger name on your friend’s buddy list)
* GPS location integration — you can now set permissions so friends can always see your location, have to request it each time, or never can see it
* Proximity sensor — we’re guessing this will let you know if you’re within a certain distance of friends (pending, of course, you’re both set to share locations freely with each other)
* Set conversation subjects — this will allow you to organize your convos on the main Messenger screen and label them with subjects to keep track of all your conversations
* Homescreen support — you can pin/sticky actual Messenger contacts directly to the homescreen for easy access!

No word on launch dates yet but it will likely come with OS 5.0. Don’t expect to be able to pick up a leaked OS 5.0 and use this though, it’s still in beta and very much a guarded secret.

Click through for more screenshots showing all the features of the new BlackBerry Messenger

WES Exhibitor Spotlight: Gwava


Gwava logoRetain is Gwava’s flagship BlackBerry product, and it’s a doozy. With a normal BES setup, only emails routed through the server or phones could be archived. Using Retain, business can archive text messages, PIN messages, and phone logs for later use. As we mentioned last week, data retention is becoming more and more important to companies for legal issues, and this software could help a great deal. It also helps to monitor usage patterns within the company. Thankfully, it has full-featured security levels, so sensitive information is inaccessible without permission. They should have some good demos to show us at WES.

New software tracks BlackBerry text messaging


RetainTracking e-mail through a BES is easy enough, but SMS text messaging from a BlackBerry has been a little trickier for admins. GWAVA has just released Retain, a clientless archiving system that aims to solve the issue. It installs on your BES in a half hour, and will keep track of all PIN and SMS messages, as well as phone logs. This sounds like a solid option for enterprises that want to be ready for audits and enforce their IT policy with an iron fist.

OS 4.3 features listed on RIM’s knowledgebase


BB LogoThe sharp-eyed Ronen has picked up on a knowledgebase article which outlines all the big changes in OS 4.3. For anyone not lucky enough to have picked up a new BlackBerry 8130, this should give you all the info you need.

Some of the big changes we’ve heard of before now, but here’s the round-up: enhanced SureType; wireless software updates; sending voice note by e-mail, PIN and IM; phone bass and treble adjustment; security options for locking long-distance and specific phone numbers; local search and route saving on BlackBerry Maps; video MMS support; streaming media; Media Player playlists; video recording; Bookmarks and History viewable on Browser launch; and finally, syncing address books and calendars with integrated e-mail, such as Yahoo! and (presumably) Gmail if you’re on BIS 2.4. Pretty awesome stuff!

BlackBerry for Dummies 2nd. Ed. released


BlackBerry for DummiesJosep has noticed that a new edition of BlackBerry for Dummies has been released today, to the jubilation of new BB-users worldwide. I’ve got a few Dummies books kicking around, and they’re all written with clarity, humour and expertise. BlackBerry for Dummies covers the whole slew of basic and intermediate functions, such as e-mail, attachments, the Address Book, MemoPad, Calendar and Calculator, as well as PIN-to-PIN messaging, web surfing and call functions. If you’re interested, you can pick up a copy cheap on Amazon.