Tag: service outage

Experiencing BIS Problems in Canada and North America?

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There are reports that BIS users across Canada and the US are experiencing problems across all carriers with email, web browsing, Facebook, Twitter etc. So far there are no reports from the Michigan area, but Ohio and parts of Canada are reporting problems. RIM is attempting to fix the problem.

Are you having issues? Let us know where, what and on which carrier.

BlackBerry EMEA Outage Caused by European ISP

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Are you in Europe and experiencing a BlackBerry outage? It seems that the BlackBerry outage in the EMEA was caused by a European ISP. The problem will be fixed by tomorrow night, between 03:00 and 07:00. The following is apparently a statement from RIM, but it’s a little strange in that the grammar is off and part of it doesn’t make sense. It’s possibly a translation.

Our circuit provider is continuing to work to resolve the connectivity issue Identified on June 1st. As a result, the BlackBerry infrastructure will Remain in its current configuration until Further notice. Extensive service only after verification and testing have been completed Enterprise Traffic will be moved back onto the restored link. Our current target is During the maintenance window June 2nd from 9pm to 1am Eastern Time
No. Is Expected service impact at this time.

A future communication will be sent once the circuit provider has the connectivity issue RESOLVED.

Is RIM in Need of More Redundancy to Prevent Outages?

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The recent BlackBerry outages have highlighted a sort of conflict of interest at RIM. On the one hand, RIM’s core customer base and competitive advantage, come from being the most secure smartphone on the market, and thus the business standard. On the other hand, RIM’s net new subscriber base is consistently coming from non-enterprise users, who care less about security, and more about apps and their smartphone lifestyle.

One of the underlying causes of BlackBerry outages, aside from carrier-side problems, is the architecture back at Waterloo. BlackBerry service for consumers is routed through RIM’s Network Operations Center (NOC), which gives RIM more control over encryption and security, versus a distributed solution. While a centralized network provides more security, it means catastrophic failures if you lose the NOC.

So should RIM be investing in more redundancies and a distributed network solution, or stick to the NOC architecture that made it so successful in the first place? Carmi Levy, a Canadian-based independent technology analyst and journalist has published his thoughts for Beta News.

Your thoughts?