Tag: SMBPage 2 of 4

Beta Review: Kompass for Basecamp Mobile Site


Kompass for BlackBerry is a mobile site that is optimized for smartphones including BlackBerry. The fact that it’s a mobile site offers some advantages and disadvantages, and this review aims to highlight each aspect of this choice. Basecamp is a project management platform used by many businesses, and considering the number of SMBs on BlackBerry, it’s surprising a native app hasn’t yet been developed. Let’s take a look at the Beta version of Kompass for BlackBerry, after the break.
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Verizon Will Require Customers With BES Express to Upgrade Data Package


One of the value propositions of BES Express was that corporate users would be able to use their BIS data plans on a BES, thus saving the company money on data plans and a BES license. It turns out Verizon will be requiring all users on BES Express to upgrade their data plan to the corporate rate. It seems RIM may have been unaware Verizon was going to do this, as they said “This means if you can browse the Internet from your BlackBerry smartphone today you are already on a service plan that can be used with BlackBerry Enterprise Server Express.” This is now technically incorrect.
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Rumor: New Business Category Expected from App World in 2010



The My Company category in App World will showcase apps that your employees need. I know, it’s a terrible Photoshop.

Back in May, I wrote a article about what to expect from App World in 2010. Basically, the idea is that App World is a consumer portal, but there are plans to build it as a portal for business as well.

Since then, I’ve learned that App World is going to feature a category called something like My Company. The My Company category will be a portal for your organization to populate with apps that your company has deemed important to the success of each department.

For example, sales teams would click on the My Company category (will be called something else) and browse to their sales team section. From there, they will find a list of applications that the company wants all their sales force to have such as a CRM application. Human resources would have a similar tab, where they might download the LinkedIn application, or the company’s own in-house HR tools. New employees might be able to find training software and video in their section, improving an organization’s ability to get a new hire up to speed.

The above is all very much rumor and I’m only speculating on pieces taken from various sources. The major details missing here is how exactly companies will plug into the custom App World. Also, as this is very much in the early development stages, by the time it launches it may function differently, even though the concept will be the same.

I’m not sure on a launch date for all of this. It could come as late as the next BlackBerry Developer Conference or as early as WES 2010.

What do you think? Is this something your organization could benefit from?

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BlackBerry Messenger can help your small business stay organized


BlackBerry Messenger 5.0

I have been using BlackBerry Messenger for some time now to organize projects around the office, and I have to say, it is providing some serious competition to my previous solution, Basecamp by 37signals. With the latest updates to BBM, the BlackBerry is an even better tool for SMB (Small to Medium Business).

While BBM doesn’t have all the functionality that Basecamp provides, it does address some core features and it is a solid platform on which to collaborate. Here is a quick guide to using BlackBerry Messenger to run your small business:

Click through for a simple guide to using BlackBerry Messenger in your small business

Cortado Corporate Server 4.0 Professional now available



Cortado has launched their latest product, Cortado Corporate Server 4.0 Professional – a solution tailored to the needs of small and midsize businesses.

Cortado Corporate Server 4.0 Professional gives BlackBerry users mobile access to their corporate network. Using the application, Cortado customers can:

  • Print files in original format on any network or Bluetooth-enabled printer and send them as a fax, or as an e-mail attachment.
  • Create PDFs and access updated database reports directly from their handset.
  • Scan and copy documents with the use of the BlackBerry camera. Images can also be faxed or saved in a project folder.

Cortado Corporate Server Professional is available for $995USD. The price covers 5 users, includes 12 months of support and service updates.


RIM offers more comprehensive tech support for SMB


blackberry tech support

RIM has announced an enhanced BlackBerry Technical Support Service which offers new levels of support and support service options for small to medium sized businesses and large enterprise customers.

These new technical support services are more comprehensive, flexible and scalable and are aimed at helping small-to-mid-sized businesses and large enterprises keep pace with their evolving mobility needs.

The enhanced program features:

  • New levels of support — including three levels for SMB and three levels for enterprise customers.
  • Comprehensive programs — extending beyond standard customer support to include access to support professionals for planning, management and preventative maintenance, as well as web-based training, instructor-led webinars, certification, online newsletter, and access to the BlackBerry Expert Support Center.
  • Direct access to advanced support professionals.
  • Preventative maintenance services — including Health Check Services and Change Management Planning Services, as well as optional Performance and Load Testing Tools to help maximize uptime.
  • Application development support.
  • Add-on support options.
  • Access to customer support 24 hours per day, 7 days per week.

BlackBerry Technical Support Services programs are available on an annual subscription basis, with the option to upgrade to the next support level at any time as your evolve.

For more information about BlackBerry Technical Support Services, visit the official site.