Tag: Tips-TricksPage 3 of 23

Troubleshooting and Resolving BlackBerry Activation Issues

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blackberry activation

By Ahmed Datoo, VP marketing, Zenprise

Zenprise is partnering with BlackBerry Cool to address how to resolve some of the most common BlackBerry activation problems. Through a series of 10 articles, readers will learn how to identify key log file errors, tests and configurations critical to identifying the root cause of enterprise activation issues.

The articles will explore common failures in the 4 unique stages of the activation process: stage 1 activation, stage 2 verifying encryption, stage 3 receiving services, and stage 4 slow synchronization process. Special thanks to Brian Bernard at RIM for providing the content for this troubleshooting series.

In this first article, Zenprise addresses what to do when a BlackBerry device is missing an Enterprise Activation icon on the home screen. For BlackBerry administrators, users experiencing this problem will typically not get past the first stage of the activation process (i.e., activation stage).
Continue reading this solution guide for resolving BlackBerry activation issues

BlackBerry Tip: homescreen and browser efficiency

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The menus within the BlackBerry OS can be a little overwhelming to some users, but once you start exploring these options you can tweak many settings and make your device more intuitive.

Homescreen Setup

Organizing your top six icons based on your most used apps is simple and effective. If you use the memory cleaner often (which you should) then enabling the home screen icon will save you from digging through the menus to get to it.

Options> security options>memory cleaning>enable, then switch the show home screen icon option to yes.

Make sure to aggregate all your web content into a single RSS reader so you don’t have to go clicking around. Similarly there are a few weather applications available that include homescreen icons which will let you view current conditions with a single glance at your screen.
Continue reading for more tips about setting up your device

BlackBerry Tip: Running at peak performance

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The BlackBerry device is a powerful piece of hardware and it’s only getting stronger. While these newer models do come with more on board memory and faster processors then before, they will need some continuous maintenance on your end to keep them running at peak performance.

Last week we talked about QuickLaunch and harnessing the power of your convenience keys which will help to make you more productive. Although this tip is helpful, if your BlackBerry isn’t functioning at its full potential and you’re constantly waiting on the hour glass to disappear, then productivity goes out the window.

BlackBerry power users are constantly downloading themes, apps and multimedia content and should keep an eye on available memory. There are many ways to start freeing up your memory that doesn’t involve running the desktop manager to delete unwanted items.

The most obvious place to start is getting rid of useless apps and rarely played games. Once deleted, the power user should look to aggregate apps that combine the functionality of several applications. Viigo, for example, is a podcast player, Twitter client and weather app and will save you memory in the long run. As you know, it’s also free.
Read more tips that will help you optimize your BlackBerry device performance

What to do if your BlackBerry gets water damage

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BlackBerry Curve

If your BlackBerry gets covered in water, don’t worry. It’s not the end of the world and if you act fast and rationally, you can save your device.

    1. Pull out the battery.
    2. Put your device near sunlight.
    3. Rotate your device so all sides get sunlight.
    4. Leave it near sunlight for 24 hours. Some suggest in a bowl of uncooked rice or with silica gel packs.
    5. Do NOT put your battery back until the 24 hours are up.
    6. After 24 hours, put the battery back in and power on.

After following these steps, your BlackBerry should be just fine. If it doesn’t work, don’t bother trying to scam a new one from RIM. RIM has some really incredible CSI techniques to determine what exactly has happened to your BlackBerry and will know if you’re lying.

I’ve heard about RIM using some advanced testing methods to determine that a user, when asked whether he spilled anything on his device, was in fact lying and had spilled Diet Coke. The testing techniques were so sophisticated that they actually knew it was Diet in particular.

How-to use your BlackBerry Storm

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The coming weeks will be a strange one for BlackBerry users purchasing the BlackBerry Storm, RIM’s first touchscreen BlackBerry. Likely, many of these people will have never used a touchscreen device before, and will be unfamiliar with the process. “How do I use it?” they will ask. “Why does the screen move? What’s an accelerometer? Should I dip it in peanut butter?”

Thankfully, Vodafone and RIM each have provided the help BlackBerry users seek. It addition to the introduction video above, you’ll find another one after the jump on web browsing, and a link to RIM’s BlackBerry Storm Tips and Navigation PDF.

Note: do not dip your BlackBerry Storm in peanut butter. Trust us, it won’t help.

BlackBerry Storm tips

AT&T BlackBerry Bold tips and how to’s

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The ever helpful Ronen from BerryReview has found a super handy .ZIP file for all those new AT&T BlackBerry Bold users that need a bit of help to get rocking, or want a few tips to max out their experience. Here’s a list of the documents included in the .ZIP file:

    * a BB Bold Data Sheet
    * a Tips & Tricks and Shortcuts document
    * a how-to on using your Bold as a tethered modem
    * a how-to on setting up your Bold’s WiFi

Click on the link below to download the files and become better acquainted with your new BlackBerry Bold.

AT&T BlackBerry Bold Tips and How To’s




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