Zenprise have announced an enhancement to their MobileManager platform: the User Health Check system. With a 100 point troubleshooting checklist, IT departments can more easily deal with support issues, which will surely jump after the holiday smartphone buying blitz.
The Zenprise User Health Check runs through a 100 point checklist to diagnose and resolve, in real time, the most common user support issues. The checklist is so simple that the average smartphone user could probably run the diagnostic themselves. After performing the diagnostic, Zenrprise will identify potential hardware and software issues with the device, user configuration errors, carrier related problems, backend server issues, or device encryption problems.