BoxTone have announced another product in their lineup, called the BoxTone User Self-Service Module. The latest product is aimed at enterprise IT staff and Managed Service Providers (MSPs) and it’s designed to help them save on the cost of supporting their mobile users.
This latest product allows users to effectively manage their own devices in an organization and resolve issues themselves, therefore taking a load off of the IT staff. Like any support system, BlackBerry and mobile IT admins spend a considerable amount of time troubleshooting issues that could have been handled by the user themselves.
Through a simple web interface, users can check the real-time status of their end-to-end mobile service from a standard browser and follow simple instructions to resolve issues and take action 7 x 24.
The BoxTone User Self-Service Module is also available as an on-device help desk. The application sits silently on your BlackBerry and proactively warns the user of pending risks and issues before service quality is impacted, and then seeks to resolve those issues without the user’s help.