Tag: voice-mail

SimulScribe changes name to PhoneTag, adds contacts feature

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PhoneTag logoThe guys at SimulScribe have changed their name to PhoneTag and added a new feature to their software, which we reviewed a few months ago. The new feature lets you upload your contact list to their website for use in their voicemail transcription app. When the message is transcribed, it will come to you from the email address of the person who recorded it, allowing for a quick email reply. It will also append the user’s name to the subject and spell it correctly in the transcription — so if you know a Tracey, a Tracie, and a Tracy, you’re in luck.

They note that the name change might cause some issues with users’ spam folders, and if you’re one of the few affected you can call them at 1-800-788-0916 or email them.

Bacon on BlackBerry: Tethering security, backup viewing and more

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BaconatorWe’ve got another round of questions from stumped readers for our resident BlackBerry expert, Jeff Bacon. Topics this time include the security of BlackBerry as a tethered modem, viewing the contents of backups, and how to buy a few extra precious rings before voicemail viciously snaps up your call. As ever, feel free to send us your BlackBerry questions at info at blackberrycool dot com.

Q: I get emails on my BlackBerry for two different email addresses which are mine for two companies where I work. I need to be able to reply to each email with the correct email address of the company the inquiry is directed. How do I do this or what do I need to do to make this work?

A: The BlackBerry will intelligently choose which email address to use on your replies based on which email address the email was sent to. For example, if the email address you received the email on is joe@here.com but you also get joe@there.com email on your BlackBerry, when you click ‘Reply’, the BlackBerry will use joe@here.com as the reply address. You can see this by scrolling all the way up to the top of the screen in a reply and it will say the account being used to send a reply. When creating a new email, if you scroll to the top you can change which email address of yours the recipient will see as the ‘From’ address.

Q: I have installed the Desktop Manager. Is there any way I can view, on my desktop, the contents of the desktop backup file? Do I need a program to read its contents. Or perhaps this is a meaningless question derived from a misunderstanding of the role of back up files.

BaconA: You can’t see the data inside the backup file but you can see what type of data is stored in the backup file. If you go to ‘Backup and Restore’ in the Desktop Manager, select ‘Advanced’ then choose File>Open, you can open up a backup file and see which databases (mail, address book, etc.) are saved in it.