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Zenprise Talks BES Express and Implications for Enterprise

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I’ve been chatting about the BES Express announcement with Ahmed Datoo of Zenrprise lately and I thought I would highlight some discussion points that haven’t been brought up yet. The BES Express announcement from RIM is very much a recognition from RIM that consumer smartphones are entering the enterprise market. The background to this announcement is centered on a shift in the enterprise world of corporate liable devices to employee liable devices. For those unfamiliar with the terms:

Corporate liable – The company distributes the BlackBerry and is responsible for the cost and maintenance of the device. Generally, this device is locked down and restricted, so as to minimize cost and security risks to the organization.
Employee liable – The device is purchased by the employee, and brought into the organization. This device may or may not be compatible with the network, and it’s up to executive management and the IT department whether or not said device will be allowed.
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Zenprise introduce a User Health Check enhancement to MobileManager

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[YouTube link]

Zenprise have announced an enhancement to their MobileManager platform: the User Health Check system. With a 100 point troubleshooting checklist, IT departments can more easily deal with support issues, which will surely jump after the holiday smartphone buying blitz.

The Zenprise User Health Check runs through a 100 point checklist to diagnose and resolve, in real time, the most common user support issues. The checklist is so simple that the average smartphone user could probably run the diagnostic themselves. After performing the diagnostic, Zenrprise will identify potential hardware and software issues with the device, user configuration errors, carrier related problems, backend server issues, or device encryption problems.

Get more information about Zenprise MobileManager.

Aetherpal 2.3 mobile device management for BlackBerry enterprise users

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AetherPal RIM_Remote

w2bi have announced the availability of AetherPal 2.3, which allows administrative support for all Blackberry devices.

AetherPal 2.3 features:

  • Administrators can manage all mobile devices controlled by a BES Server
  • AetherPal device enrollment info is taken directly from the BES Server
  • Simple Banner Notification support for BlackBerry devices which allows administrators to schedule banners or initiate them immediately
  • Crystal Report Integration which enables admins to generate reports and export them into Crystal Reports
  • AetherPal 2.3 allows both admins and end users to initiate Remote Control sessions. Users initiate the session by clicking the AetherPal Remote control icon and the device sets up a data connection with the admin.

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Zenprise announces MobileManager 5.0 with new features to save costs

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The latest product from Zenprise, MobileManager 5.0, features a wide array of features to help an organization get the visibility they need and save costs by having a complete picture of their mobile infrastructure.

MobileManager 5.0 integrates support monitoring, expense management, security, and device management across multiple smartphone platforms including BlackBerry, iPhone, Windows Mobile and Palm.

A typical case scenario involves a large organization with a few thousand devices on the network. With MobileManager 5.0, this organization has access to the following features regarding their mobile infrastructure:

  • Identify smartphones on the network that aren’t being used. This allows the organization to reclaim significant costs by disabling these unused devices.
  • View smartphone usage details in order to optimize their employees’ wireless plans.
  • See what carriers are being used on the network. This data can be used to leverage volume discounts with the carrier of choice.
  • Identify smartphone malware and spyware in real time.

The solution also incorporates a host of features that should be standard with any mobile admin product:

  • Ensure compliance of critical corporate security policies (e.g., content encryption enabled, camera and Bluetooth disabled, etc.)
  • Remotely lock a device or wipe smartphones clean of corporate data
  • Identify all software installed on an individual smartphone or find all smartphones with particular software installed
  • Track application version information

With all of this data, Zenprise should be able to provide the industry with some really fascinating white papers and research reports.

For example, if their clients agree, we could anonymously survey thousands of BlackBerry users to see what software they carry on their device. This would provide the industry with an analysis of where the content market is heading in the enterprise space. Also, we could figure out what carriers are the cheapest for enterprise, and perhaps come to a decision on who is the leading brand. This news may also put pressure on some carriers to change their pricing in order to be more competitive.

MobileManager 5.0 will be available in October.

Troubleshooting & Resolving BlackBerry Activation Issues

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By Ahmed Datoo, VP marketing, Zenprise

Zenprise is partnering with BlackBerry Cool to address how to resolve some of the most common BlackBerry activation problems. Through a series of 10 articles, readers will learn how to identify key log file errors, tests and configurations critical to identifying the root cause of enterprise activation issues. The articles will explore common failures in the four unique stages of the activation process: stage 1 – activation, stage 2 – verifying encryption, stage 3 – receiving services, and stage 4 – slow synchronization process. Special thanks to Brian Bernard at RIM for providing the content for this troubleshooting series.

In this second article, Zenprise addresses a stage 1 activation problem where the BlackBerry device continues to display an error message, ?€œplease contact your system administrator.?€�
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Security and Compliance Issues Facing Today’s Corporations

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by Ahmed Datoo, VP of Marketing for Zenprise

The widespread consumerization and general adoption of smartphones in the workplace is adding another layer of IT complexity. It’s important to remember that carrying a smartphone is similar to having a computer in your pocket. Therefore, these devices face the same security threats as a PC. Along with network vulnerabilities that stem from malware embedded Websites and email attachments, applications are also at risk.

The increased popularity and availability of smartphone applications creates security implications for employees who increasingly download these apps onto their corporate phones. Today’s enterprise is ill equipped to handle the expected wave of device issues resulting from rogue applications. A rogue application could cause a security threat by pulling sensitive data from the network.
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