Ask Us! Blackberry Desktop Manager Remains In ‘Working’

Julie asked us,

Everytime I connect my Blackberry to my computer, Desktop Manager gets stuck on ‘working’ and I am unable to access the program. I already reinstalled Desktop Manager but that didn’t fix it.

There is a problem with the handheld, preventing communication with the desktop, so reinstalling Desktop Manager will not work. You will need to try the following steps:

1. Disconnect the handheld.
2. Reset the handheld by removing the battery from the handheld and re-inserting it.
3. Close and restart Desktop Manager.
4. Connect the handheld and open Desktop Manager. Desktop Manager should function normally.

If this does not solve the problem, leave the handheld connected to the computer and Desktop Manager open. Then, remove the battery from the handheld while it is connected. Re-insert the battery. When the handheld is finished powering up, check if the Desktop Manager is still in Working mode.

47 Responses to “Ask Us! Blackberry Desktop Manager Remains In ‘Working’”

  1. 1 Donal Kennedy

    Many thanks. Was not able to find solution elsewhere and spent a lot of time prior to this trying to sort it out.

  2. 2 Seth Schelin

    Thanks. Wasn’t able to find the solution anywhere else.

  3. 3 Dan

    This saved my life. I was on hold with my cell phone provider for over 30 minutes, and then just looked this up and did it on my own. Thanks!

  4. 4 Justin

    Just did this for a user on my network. Same, EXACT problem, right down to the installation.

    Worked like a charm.

    THANK YOU!!!

  5. 5 Keshan

    Thanks guys this worked fine !!

  6. 6 Vijay

    I had encountered the same problem of Desktop manager showing ” working”. The solution provided in your site worked like a breeze. Truly a great solution and hats off to you guys.

  7. 7 David Witt


    I would like to take the opportunity to thank you for this solution. I literally spent 8 hours on this. Uninstalling/Reinstalling software, browsing the web, searching the blackberry faqs. Great job.

    I will now use your site for all blackerry issues, software references, and additional purchases.


  8. 8 Anthony Oliva

    Thank you so much for this solution. I have been researching this on and off for a few days now. I’ve tried so many different things before stumbling on this solution. Worked like a champ!

    -Anthony Oliva

  9. 9 Jacob Johannes

    I dropped my blackberry and thought my life was over. Nothing I tried would make it work again… all my life’s work was on my blackberry. I tried BlackBerryCool’s solution here and all I can say is thank you!

  10. 10 Matt Madden

    Oh my gosh, you guys are great! This procedure worked like a charm. I had “killed” my BB and then reloaded the SW. Unfortunately, I also had the “stall” while connected. This was so easy! Another bonus was that I had screwed up my e-mail (had 2 simultaneous accounts!) It fixed that too!

  11. 11 Todd

    Thanks worked for me as well

  12. 12 Jason

    Thanks! Worked great and saved me a ton of time!

  13. 13 charles

    thank you thank you thank you

  14. 14 Chris Whisonant

    From a faithful reader, thanks for the tip!! You were the first hit on Google. After upgrading to the latest 4.2 OS for Cingular Pearl a couple of days ago (not much difference with battery IMHO), my desktop manager just stayed at “Working” status. It’s connected now - thanks!

  15. 15 Tom Iovino

    Oh, THANK YOU THANK YOU THANK YOU! I just received a 7100t to replace an old phone and PDA and I was about to chuck the danged thing out the window…

    You may have saved my sanity!

  16. 16 priyank

    This was perfect!!! Spent hours trying to figure out what the issue was.

  17. 17 Ed

    Thanks! Quick and easy and worked like a charm.

  18. 18 Alex

    Thanks heaps. I wasted a lot of time on this problem before Googling to your site.

  19. 19 Cakehole

    Guys, such simple steps - Thanks for the ehads up - Worked for with BIS, 8800, BDM and Optus (Australia)

  20. 20 Frank

    Many thanks for this great tip!

  21. 21 Erin

    Thank you for the tip.

  22. 22 Ade

    Thanks - This did exactly what it said on the tin

  23. 23 Dannythree

    Not to be redundant, but you guys (and google)rock!

  24. 24 Greg

    This solution worked for me — thanks for the post.

  25. 25 Jim

    Microsoft Active sync does not sync with my calendar and Desktop Manager continues to show all my USB ports as “Disconnected.” Cannot get either software to work. Any suggestions?

  26. 26 Joe

    I had a similar problem with one more twist to it. Intellisync got as far as reading the handheld calendar and got stuck. After re-loading software and rebooting I read you advice and followed your solution. I removed and replaced the battery with the handheld connected and then the handheld prompted me to enter the password. That never happened before. Usually I just enter the password on the PC. I entered the password on the handheld and synch progressed from there. Thanks for the help.

  27. 27 Max

    After having spent a couple hours on the phone with Verizon and Blackberry tech support, and doing all the usual clean uninstall and reinstalls of Desktop Manager (three times!), your instructions solved the problem. Thank you so much for your post!

  28. 28 San

    Thanks for this great tip!

  29. 29 Paul Sparks

    I spent about 1hr 30mins with my telcom carrier, who just read from a script, made me try all sorts of thing to no avail. Then out of desperation tried google, tried your suggestion and bingo! What a relief! Thank you.

  30. 30 paul

    I spent a whole day reinstalling the software to no avail, and even turned my handheld off but with no benefit. Great answer, easy to find on web via search. Thank you!

  31. 31 Armando Alvarez

    So True!!!

  32. 32 Philippe van der Haert

    I have the exact same problem desktop manager stays in working
    and tried both of your solution but nothing changed
    Does anyone has anything that could help because I’m desperate

  33. 33 Alec

    Worked great, people like you deserve a lot of applause for helping so many people countless hours.

  34. 34 Len

    Perfect. No one else had the answer!!

  35. 35 Kathie

    Thanks a bunch for the solution! Worked like a charm.

  36. 36 Lillian

    Thank you! Ditto frustrations written previously. Your solution worked!

  37. 37 Jason Kaminsky

    Thank goodness! This has been frustrating me forever- glad to see it still works like a charm 3 years later.

  38. 38 Gavyn

    Thanks very much for this, I tried everything to no avail.
    Your instructions sorted the problem immediately!


  39. 39 Grant Lillevold

    When I connect my Blackberry 8100 to my computer using the USB cable and with the Desktop manager running, I lose control of my wireless mouse. As soon as I disconnect the cable, the mouse returns to normal.

    Windows XP

  40. 40 Geek

    damn cool! it works like magic.. i put this in our Knowledge base Database!!

  41. 41 Praveen

    Guys!! you saved me a heap! solution really worked..thks!

  42. 42 Andrew Ashworth

    Another compliment to you guys - worked a charm -

  43. 43 Daniel

    hey. ive got another problem, it stoped saying working but i cant open my media manager at all. how do i fix that??

  44. 44 Rochelle

    Hi. I tried both of your suggestions but it still has resolved my problem, which is that the desktop manager begins the synch process but about 30 seconds into it “desktop manager software has stopped working.” Do I need to try the uninstall/reinstall-will that help if resetting the handheld (both attached and unattached to the USB) hasn’t worked? Thanks.

  45. 45 Mitch Haroldson

    Wow, just pulling the dang battery out and reinstalling it worked perfectly. I didn’t even have to rename my RIM folder on my C drive like some other site proposed; made me a bit nervous. I have the Pearl 8100 (I think) and what started to happen when I tried to sync with the desktop, the DM didn’t allow me to click on the Sync button. So, I did what everyone else did which was uninstall and install but I have the v4.2 going back two years so I tried an updated version on the ATand T site plus the Blackberry site;nope, didn’t work. So, I sent 7 hours today fighting through all the BS on the web finally to find Nirvana, which is right here. Now I can put my daughter to bed tonight! I thought I was going to be up until 3am trying to figure this out. Thanks o plenty

  46. 46 Clay

    I have installed the Desktop Manager and when my computer starts, my wireless internet connection is slow to load, I’m guessing because the BlackBerry tethered modem takes precedence…I uninstalled the DM and my internet connection pops right up…is there a way to use DM w/o slowing my internet connection from loading?

  1. 1 tOMPSON’s blog » Blog Archive » Even BlackBerry devices sometimes cause Problems

Leave a Reply